Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 5, 2016 — Rated 10 out of 10 by E.H. Zerorez Salt Lake City
What do you like about our products and services?

Quick and well done - polite operator, explanation of service

Report a concern   September 4, 2016 — Rated 10 out of 10 by Pam Perucca Zerorez Salt Lake City
What do you like about our products and services?

Informative, kind friendly employee

Report a concern   September 4, 2016 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Corey our cleaner guy was super nice and friendly and worked very hard!

Report a concern   September 4, 2016 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look brand new! The technician was VERY informative and wonderful!

Report a concern   September 4, 2016 — Rated 9 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez has always done a great job with cleaning our carpets and they are very thorough.

Report a concern   September 4, 2016 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

The service technician went above and beyond to come on short notice to clean home carpets. He was personable, professional and the carpets look great.

Report a concern   September 4, 2016 — Rated 9 out of 10 by J.O. Zerorez Salt Lake City
What do you like about our products and services?

Good friendly service. Reliable.

Report a concern   September 4, 2016 — Rated 10 out of 10 by V.S. Zerorez Salt Lake City
What do you like about our products and services?

I have mentioned Zerorez to my daughter, she will probable use you in the near future. I liked the prior communication via e-mail so I knew what was expected of me and what I could expect of you. I
especially was impressed with the fellow that did the work, he was prompt, courteous, well groomed and explained his procedure to me. I appreciated that, thank you for your service.

Report a concern   September 4, 2016 — Rated 9 out of 10 by Amy Black Zerorez Salt Lake City
What do you like about our products and services?

On time great job

Report a concern   September 4, 2016 — Rated 3 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning was adequate but service was very, very poor and lacking.

Report a concern   September 4, 2016 — Rated 9 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Rep was on time

Report a concern   September 3, 2016 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

It was a fast service call

Report a concern   September 3, 2016 — Rated 10 out of 10 by Katie Aldridge Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks much better but it doesn't smell any better. In fact, I think it smells more like dog urine than it did before.

Report a concern   September 3, 2016 — Rated 10 out of 10 by Nashlee Zerorez Salt Lake City
What do you like about our products and services?

Smells amazing and not a powerful odor

Report a concern   September 3, 2016 — Rated 8 out of 10 by K.S. Zerorez Salt Lake City
What could we do to improve?

Get the stain out the first time

Report a concern   September 3, 2016 — Rated 10 out of 10 by Lynn Strong Zerorez Salt Lake City
What do you like about our products and services?

Great job cleaning our dirty carpets. They look like new!!!

Report a concern   September 3, 2016 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Very professional services. Every one was so great to work with. My carpet looks so clean!!

Report a concern   September 3, 2016 — Rated 10 out of 10 by Jayne Haines Zerorez Salt Lake City
What do you like about our products and services?

You use water and no chemicals.

Report a concern   September 2, 2016 — Rated 10 out of 10 by E.W. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule an appointment. I love getting an actual appointment time instead of a 2 hour window. Service is quick and smells nice when it's done.

Report a concern   September 2, 2016 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Tim did a great job again on my sons home. Thx agan

Report a concern   September 2, 2016 — Rated 10 out of 10 by Brian Dixon Zerorez Salt Lake City
What do you like about our products and services?

Technician was on-time, polite and did a great job. Was very well informed and trained on his work and had good/clear dialogue with my wife at the time of service. The home looks super!

Report a concern   September 2, 2016 — Rated 9 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

loved the tile & grout cleaning my rug stains did not come out completely but technician worked hard and was personable

Report a concern   September 2, 2016 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

He came on time and did a very good job. He was very polite and answered the questions I had. I wouldn't use any other cleaning company as long as you are in business and I'm still alive..Ha...

Report a concern   September 2, 2016 — Rated 10 out of 10 by P.T. Zerorez Salt Lake City
What do you like about our products and services?

The results were fantastic and the service was very professional and courteous.

Report a concern   September 2, 2016 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

I've used zerorez many times and have always been very satisfied. However, when my last service was complete in July, I was not satisfied and somewhat disappointed since I never had any problems before. When I called to share my frustrations, I was immediately greeted with an apology and a time when a technician would come back and redo the areas that were not up to Zero Rez standards. Both technicians who returned represented Zero Rez in the way that I have come to know them. I'll never use another carpet cleaner.

Report a concern   September 2, 2016 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Did a really good jog

Report a concern   September 2, 2016 — Rated 8 out of 10 by A.C. Zerorez Salt Lake City
What could we do to improve?

My carpet cleaner did an excellent job on my carpets however, he put dings in a few stairs and leaked solution over my lawn which killed it in 4 long areas where it dripped. I contacted zerorez who had someone come and take pictures, etc on Tuesday. I have still not heard back from Company.

Report a concern   September 1, 2016 — Rated 9 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpers were like new. We've used other carpet cleaners in the past that have never been able to freshen up our high traffic areas.

Report a concern   September 1, 2016 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Every staff from call reminder center all the way to staff who came to provide the service were very highly professional, trustworthy, and honest about the products used. Not only each one looked well groomed, but they maintained their high level of professionalism. Great job Zerorez staff. I will definitely use the service again in the future!

Report a concern   September 1, 2016 — Rated 3 out of 10 by C.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Traffic areas are not clean. I went over one area with my Bissell carpet cleaner and pulled or a lot of dirt. I have a picture of toys like to see it.


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