Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2016 — Rated 2 out of 10 by D.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpets do not look any better. They had very light dirt from normal wear and tear so nothing dramatic. The capers are only 16 months old also. I came home and could not even tell a slight difference. Very disappointing!

Report a concern   September 18, 2016 — Rated 9 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpets seem cleaner than other companies that I have had. The workers have been very willing to do what I request. One thing that I would like to see used is cornor protecters so the hose is not scraping the paint off. Thanks for your service !

Report a concern   September 18, 2016 — Rated 8 out of 10 by W.L. Zerorez Salt Lake City
What could we do to improve?

If service rep is going to be late from scheduled time of arrival, please call and notify next appointment.

Report a concern   September 18, 2016 — Rated 9 out of 10 by J.Y. Zerorez Salt Lake City
What do you like about our products and services?

Easy to book an what I expected.

Report a concern   September 18, 2016 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The tech that cleaned our carpets was very nice and explained in details what we needed to know about the extra services that we asked about

Report a concern   September 17, 2016 — Rated 10 out of 10 by Judith Rawlings Zerorez Salt Lake City
What do you like about our products and services?

they are always fast and efficient, and extremely polite and they do as I ask and my carpet always looks great when they are finished

Report a concern   September 17, 2016 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

Very prompt and great customer service

Report a concern   September 17, 2016 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

efficient way of cleaning carpet.

Report a concern   September 17, 2016 — Rated 10 out of 10 by T.G. Zerorez Salt Lake City
What do you like about our products and services?

Our experience was really good. The technician that cleaned our carpets was fantastic!

Report a concern   September 16, 2016 — Rated 9 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, quality work.

Report a concern   September 16, 2016 — Rated 7 out of 10 by M.J. Zerorez Salt Lake City
What could we do to improve?

Technician was great, but felt like small area of bedroom done overcharged. Feel like your stairs charges are too high as well

Report a concern   September 16, 2016 — Rated 10 out of 10 by G.O. Zerorez Salt Lake City
What do you like about our products and services?

Service person was on time, professional, and finished in a timely manner.

Report a concern   September 16, 2016 — Rated 10 out of 10 by Shelly Woodward Zerorez Salt Lake City
What do you like about our products and services?

I feel like my carpet is actually clean and it smells great!

Report a concern   September 16, 2016 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

All of the products are great except the nail polish remover treatment. It made the spills worse.

Report a concern   September 16, 2016 — Rated 7 out of 10 by K.H. Zerorez Salt Lake City
What could we do to improve?

The high traffic areas of our carpet did not come clean this time. Our representative asked me to look at them, I mentioned that they did not look clean, but thought maybe it was because it was still wet, and told him that. He told me about the protectant, but did not work on those areas any more. When they dried, the areas are still dirty.

Report a concern   September 16, 2016 — Rated 10 out of 10 by Lorinda Jenkins Zerorez Salt Lake City
What do you like about our products and services?

I love Zerorez. I will only use you guys and have only used you guys for the past 2 years.

Report a concern   September 16, 2016 — Rated 10 out of 10 by M.Y. Zerorez Salt Lake City
What do you like about our products and services?

On time and friendly.

Report a concern   September 16, 2016 — Rated 9 out of 10 by F.K. Zerorez Salt Lake City
What do you like about our products and services?

They were on time, fast and thorough, very clean carpets after they were done.

Report a concern   September 15, 2016 — Rated 10 out of 10 by T.D. Zerorez Salt Lake City
What do you like about our products and services?

on time and carpet looked good. our son referred zerorez so our family liked the service.

Report a concern   September 15, 2016 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Professionalism

Report a concern   September 15, 2016 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Eco-friendly yet very effective product/service.

Report a concern   September 15, 2016 — Rated 9 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

I loved having Fernando help me with my carpet cleaning. He was very pleasant, knowledgeable and professional.

Report a concern   September 15, 2016 — Rated 2 out of 10 by I.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet was still dirty when tech was finished. I spent 2 hours cleaning with my Bissell to get acceptable results.

Report a concern   September 15, 2016 — Rated 7 out of 10 by M.S. Zerorez Salt Lake City
What could we do to improve?

I liked the service and the guy who did it was great. There were a few stains that didn't come out and that was my only issue. I had used other places before and they were able to get those types of stains out.

Report a concern   September 15, 2016 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I loved that we got a good price and the carpets are CLEAN! Also, the technician was careful not to spray the furniture, baseboards and or the banister so I didn't have to go around working after. I highly recommend this carpet service to everyone.

Report a concern   September 15, 2016 — Rated 6 out of 10 by A.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had to get a piece on my laminate floors fixed a week later and they asked if my bathroom had flooded due to how much water was at the door way. We haven't even moved in the house and no one has used the bathrooms. I think you need to make sure when cleaning tile you protect the other floors in someones house.

Report a concern   September 15, 2016 — Rated 10 out of 10 by Kim Bahr Zerorez Salt Lake City
What do you like about our products and services?

Very clean and thorough

Report a concern   September 15, 2016 — Rated 8 out of 10 by B.A. Zerorez Salt Lake City
What could we do to improve?

My only complaint is that when the worker pulled in the hoses from the truck to clean, it smashed one of our plants in the flower beds and it broke 2 dropper line sprinklers that I had to replace. He just needed to be more careful with having the hoses run through our flower garden.

Report a concern   September 15, 2016 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

I was well pleased with the cleaning, but the service with the time frame was inconveniences because I had to make different arrangements to pick up my grand kids from school at noon

Report a concern   September 15, 2016 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

The worker was friendly!


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