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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets seem cleaner than other companies that I have had. The workers have been very willing to do what I request. One thing that I would like to see used is cornor protecters so the hose is not scraping the paint off. Thanks for your service !
If service rep is going to be late from scheduled time of arrival, please call and notify next appointment.
Easy to book an what I expected.
The tech that cleaned our carpets was very nice and explained in details what we needed to know about the extra services that we asked about
they are always fast and efficient, and extremely polite and they do as I ask and my carpet always looks great when they are finished
Very prompt and great customer service
efficient way of cleaning carpet.
Our experience was really good. The technician that cleaned our carpets was fantastic!
Friendly, quality work.
Technician was great, but felt like small area of bedroom done overcharged. Feel like your stairs charges are too high as well
Service person was on time, professional, and finished in a timely manner.
I feel like my carpet is actually clean and it smells great!
All of the products are great except the nail polish remover treatment. It made the spills worse.
The high traffic areas of our carpet did not come clean this time. Our representative asked me to look at them, I mentioned that they did not look clean, but thought maybe it was because it was still wet, and told him that. He told me about the protectant, but did not work on those areas any more. When they dried, the areas are still dirty.
I love Zerorez. I will only use you guys and have only used you guys for the past 2 years.
On time and friendly.
They were on time, fast and thorough, very clean carpets after they were done.
on time and carpet looked good. our son referred zerorez so our family liked the service.
Professionalism
Eco-friendly yet very effective product/service.
I loved having Fernando help me with my carpet cleaning. He was very pleasant, knowledgeable and professional.
Carpet was still dirty when tech was finished. I spent 2 hours cleaning with my Bissell to get acceptable results.
I liked the service and the guy who did it was great. There were a few stains that didn't come out and that was my only issue. I had used other places before and they were able to get those types of stains out.
I loved that we got a good price and the carpets are CLEAN! Also, the technician was careful not to spray the furniture, baseboards and or the banister so I didn't have to go around working after. I highly recommend this carpet service to everyone.
I had to get a piece on my laminate floors fixed a week later and they asked if my bathroom had flooded due to how much water was at the door way. We haven't even moved in the house and no one has used the bathrooms. I think you need to make sure when cleaning tile you protect the other floors in someones house.
Very clean and thorough
My only complaint is that when the worker pulled in the hoses from the truck to clean, it smashed one of our plants in the flower beds and it broke 2 dropper line sprinklers that I had to replace. He just needed to be more careful with having the hoses run through our flower garden.
I was well pleased with the cleaning, but the service with the time frame was inconveniences because I had to make different arrangements to pick up my grand kids from school at noon
The worker was friendly!

The carpets do not look any better. They had very light dirt from normal wear and tear so nothing dramatic. The capers are only 16 months old also. I came home and could not even tell a slight difference. Very disappointing!