- Phone: 801-288-9376
- Visit Website
based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very professional and went out of his way to meet my needs. He was excellent
Knowledgeable servicemen, and system both cleans and is kind to my variety of carpet types. Also get hard stains out, i.e., rust.
On time. Product cleans well. Pet treatment works amazingly. Friendly staff who is knowledgeable about products and services.
Very good service. Very good at communication. Job well done.
The carpets are so clean and look wonderful for a really long time. Thank you Zerorez.
Great customer service and product, friendly staff
How knowledgeable the technician was
Your Service Tech was polite and very informative. He did a great job and tried hard to get out difficult stains.
Carpets look and stay cleaner longer than other carpet cleaning services
Very hardworking, thorough, and explain options well. Excellent!
Your service men were excellent. They were friendly, prompt, and knowledgeable. I love your company.
They were thorough and my carpets were nice and soft after they dried. The service was excellent.
I have used Zerorez for 20+ years. They have never disappointed me. They are on time, polite, and the technicians are always helpful. The carpets look like brand new!
Technician was AWESOME and our carpets came out great!
I already submitted one
Steve called to say he was on his way. and came in the time he said he would. He was very courteous and knowledgeable, he explained the process and answered my questions. He asked if I was satisfied with the work that was done. He went way above my expectations. I had changed my mind about some areas to be cleaned and he said he could accommodate it and it would be fine.. The carpet area looks fabulous. A shout out for Steve and ZEROREZ. Thanks so much.
The technician who came to my home was very good! My carpets look refreshed and almost new again. Thank you
Everything your company and employees are amazing. Thanks again
I loved how you sign up on line. Then you were prompt in calling me about my appointment and the reminder call. The best part about your service was the young man who cleaned my carpets. He was professional and did a terrific job. He was quick and did all that was asked. I would definitely use you again. I heard about you on KSL. Thank you.
I was happy with the job. My carpet was wet for over 24 hours. Which is longer that usual. Zerorez has done my place before. The job looks fine once it was dry. thx
You were thorough.
First time using the carpet brush machine that brought up all the hair trapped in the carpet...made a huge difference in the cleaning of the carpet. I have been a customer for several years now. Keep up the great work.
Cleaned my carpet real good it looks almost like new. I was real pleased
Arrived on time, very professional. The process is very effective and dryer quickly. No chemical smell but I can tell our microfiber couches are clean.
I liked that the technician called before he came. I liked that he did a very thorough job and he did it quickly. I liked that he gave me the final payment amount prior to starting the cleaning. I liked that he was very nice and I was not at all concerned having just me and him in the house.
This was our first time cleaning carpets newly installed six years ago. Only the two of us live in the home. There were only a few areas of pattern wear and spots -- and I am not sure they are any better. Most significantly for us, the carpet has lost its softness -- even after my vacuuming twice. We are not very experienced with carpet cleaning, so maybe this is all normal for any carpet cleaning. In the future, we probably will just keep the carpets well-vacuumed and spot treat any stains -- as we are doubtful that carpet cleaning helps, at least in our situation.
Prompt service, courteous technicians, good work.
Kind, friendly, quick and good job donr
Over all it was a great job,the tile cleaning far exceeded my expectations. Our carpet looked new again.
The actual service was great, and our technician (Eric) was efficient and friendly. My issue was as follows: when I set up the original appointment time, I said I preferred afternoon, because I have a 5 month old baby who's schedule we have to work around. When you called 2 days before with the confirmation, I was told to expect a call between 9:45-10:15 to know when the technician would be coming. I returned the confirmation call and expressed my concern about needing a later appointment, to which I was reassured it would be later than the 9 o'clock hour and told that they would make a note about us having a baby we were working around in the system. The morning of the appointment, I set my alarm to make sure I would be able to answer your call when it came, only to find I had missed 4 calls in the 8 o'clock hour. I was stressed with the impression that we would maybe have to miss our appointment after moving all of our furniture. Thankfully, Catherine was nice on the phone and told us they'd fit us in after the location that had originally been scheduled after us. This could have been a bigger issue than it was though, because even without getting our confirmation that Eric could come earlier, he came to our house, knocked and rang the doorbell (which thankfully we have muted). If our baby had been woken up by that, or if we had been woken by him, there is no way we would have been willing or ready to let him come in without notice. Under no circumstances should your technicians just come to a house without confirmation from your customer, especially when they have a note in the system about having a baby.