Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33457 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2018 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

They were on time, friendly, knowledgeable an best of all the carpets looked GREAT!

Report a concern   August 3, 2018 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Good service, professional technicians, on time, and friendly.

Report a concern   August 3, 2018 — Rated 7 out of 10 by S.C. Zerorez Salt Lake City
What could we do to improve?

I love your company and service.

Your Stairs costs are way toooooooooo HIGH !!!!

Your car auto upholstery cleaning is way to high.

Report a concern   August 2, 2018 — Rated 10 out of 10 by peggy clark Zerorez Salt Lake City
What do you like about our products and services?

I can schedule the time I want, punctuali service, hard working, thorough people.

Report a concern   August 2, 2018 — Rated 10 out of 10 by Carolyn Rasmussen Zerorez Salt Lake City
What do you like about our products and services?

Wonderful service at an affordable price! Professional technicians. They arrive in a timely manner, work efficiently, and our carpets look brand new! We never use anyone else!

Report a concern   August 2, 2018 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Great service. Used your service many. Great job. Very professional.

Report a concern   August 2, 2018 — Rated 10 out of 10 by Jennifer Tolman Zerorez Salt Lake City
What do you like about our products and services?

I loved that there was a clear communication of when you would be arriving to clean my carpets, so I was not sitting around all day waiting. And when Chase arrived to clean the carpets he did a walk-thru and gave me the cost before starting (which was the same as our estimate over the phone). That was nice. The carpets were cleaned and he explained how to get them to dry quickly. There was absolutely no hassle. When he left, everything was nice and clean. I will definitely recommend, and will hire Zerorez again when we need them cleaned again. :) Thank you!

Report a concern   August 2, 2018 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

My technician was exactly on time, put on shoe covers, cleaned all I had asked him to do plus one more room and was done in about 75 minutes. I was very impressed. I know the carpets are older but they look wonderful. And, as Doug Wright says, " no crunchy feeling when they dry". I didn't believe that could be the case but it really was. I will absolutely call again.

Report a concern   August 2, 2018 — Rated 10 out of 10 by Amber Winward Zerorez Salt Lake City
What do you like about our products and services?

He was great! Very pleased with the results.

Report a concern   August 2, 2018 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly

Report a concern   August 1, 2018 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

I Like the no residue system.Your technician Jacob did a very good job.

Report a concern   August 1, 2018 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Great service with good hard working people. The person doing the clearing was kind respectful and did a great job.

Report a concern   August 1, 2018 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Technicians were awesome and let us know exactly what they were doing. Carpets look great! Thanks

Report a concern   August 1, 2018 — Rated 10 out of 10 by Elaine Boulter Zerorez Salt Lake City
What do you like about our products and services?

The carpets were very clean & we will use you again.

Report a concern   August 1, 2018 — Rated 9 out of 10 by B.A. Zerorez Salt Lake City
What do you like about our products and services?

Good job

Report a concern   August 1, 2018 — Rated 10 out of 10 by Bj Adams Zerorez Salt Lake City
What do you like about our products and services?

zerorez is fast and does quality work. There technician was professional and communicated what he was doing well.

Report a concern   August 1, 2018 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

When I had an issue that was not resolved on the first visit, Zerorez came back twice until the issue was resolved. Thank you!!

Report a concern   August 1, 2018 — Rated 1 out of 10 by J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your system did not clean any of the carpets as well as my Hoover steam vac does. I just did not have the time and thought that it would be done better and faster than I could do it. Wrong, wrong, wrong! I ended up having to do one of the bedrooms with my Hoover anyway taking out of my moving time to get it looking acceptable even though the technician came back and did that room again after I called customer service. I redid a large area of the living area where the most stains were left. (The technician told me that they would not come out.) with my Hoover and it now looks better than the rest of the area. I didn't have the time to do the whole room, so one large area looks better than the rest. Would probably never recommend Zerorez to anyone!

Report a concern   August 1, 2018 — Rated 10 out of 10 by M.V. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great and the technicians are so fast!

Report a concern   August 1, 2018 — Rated 10 out of 10 by John Hellstrom Zerorez Salt Lake City
What do you like about our products and services?

I HAVE HAD TWO SPINE FUSIONS RECENTLY. CHASE WAS SO VERY NICE AND VERY CAREFUL MOVING THE FEW LIGHT PIECES OF FURNITURE AND EXPLAINED THE REASONS YOUR TECHNIQUES ARE SO MUCH MORE EFFECTIVE THAN THE OTHER CARPET CLEANERS WE'VE HAD.
THANK YOU ZEROREZ FOR THE CLEANEST CARPETS WE'VE HAD IN THIRTY YEARS!
IT WAS SUCH A JOY TO WALK BAREFOOT ON EXTRA CLEAN, DRY CARPET THE NEXT MORNING!

Report a concern   August 1, 2018 — Rated 8 out of 10 by G.T. Zerorez Salt Lake City
What could we do to improve?

Price is quite high

Report a concern   July 31, 2018 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Awesome people!!

Report a concern   July 31, 2018 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was great! Professional, caring, went the extra mile to make sure we were satisfied. Carpets look wonderful! We will use zerorez again in the future.

Report a concern   July 31, 2018 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Paulo did a good job

Report a concern   July 31, 2018 — Rated 8 out of 10 by A.H. Zerorez Salt Lake City
What could we do to improve?

I should’ve gone and looked upstairs when asked but didn’t want to walk On The wet floor. One of the closets were missed and a spot in the office was missed. Other than that it was great!!! Super friendly!

Report a concern   July 31, 2018 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Your techs are great and the carpets always look great

Report a concern   July 31, 2018 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

Service has always been good. Show up when scheduled, technicians nice and thorough.

Report a concern   July 31, 2018 — Rated 0 out of 10 by T.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cody came and did a terrible job. I called and asked to have the carpet redone. Cody was sent back out and had a bad attitude. He said the stains were just in my head. He only rewashed a small section of the carpet and spent about 15 minutes doing it. I am so surprised at the terrible service and quality. I will never use Zerorez again and if asked I will share my experience.

Report a concern   July 30, 2018 — Rated 10 out of 10 by N.T. Zerorez Salt Lake City
What do you like about our products and services?

Jacob was my technician. He was excellent. Explained the process/pricing and paid special attention to my problem/stain areas, taking an extra step on those areas. My carpet looks excellent!

Report a concern   July 30, 2018 — Rated 9 out of 10 by I.A. Zerorez Salt Lake City
What do you like about our products and services?

Wide variety


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