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based on 34278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everthing is clean and fresh. It makes me feel good that it is all clean. The technician Matt was great.
Zerorez had great customer service and did a wonderful job cleaning my carpets
Jacob did an outstanding job on our carpets.
The technicians is kind and efficient.
It took 2 days for our carpet to dry this time. The stairways were really wet!
only one pass over each carpet, not to the edges. Stains and wear patterns remained
I have several spots that I would like someone to look at. I believe they can be removed. If you have carpet spot remover I can have I will try and take care of it myself. Please let me know what your policy is. I also have an appointment scheduled for November 7th. I need to cancel it at this time.
Thank you for your assistance in this matter.
On time. Carpets feel & smell so clean with no lingering residue
The carpets were cleaned to my satisfaction. The technician was professional . I especially was pleased that he arrived in a timely manner.
I was very impressed with the job done in cleaning my carpets and sofa!
The carpet felt clean afterwards. The cleaners were professional and friendly.
I am very pleased with the professionalism of the technician. I received everything I was promised. My carpets look great once again.
Your service tech was very polite he worked very hard he made sure he did the job right the first time he was friendly clean and courteous!
Great pet ueine removal!
Zerorez did a great job on my carpets in our rental condo in Park CIty! What I like best is the employees! They are courteous, on time, detail oriented and friendly! Dante & Gus especially have been great to work with!!! They deserve a bonus!
To be honest, the initial call was great. The service rep was knowledgeable and personable. The service reps I spoke to from there on out were awkward and didn’t seem to know what they were doing. The tech was delayed due to equipment malfunctions, but once he did arrive he was very fast and very friendly. He alone saved my opinion of zerorez. Thank you Colten! His service was exemplary and was enough to warrant a 10 on my review despite the other experiences.
Yes I liked the experience and helpful care that he gave it was very good.
Awesome employee who came to clean. Did a good job. Just took longer to dry than I thought or was told.
The carpets are clean and shiny. THEY LOOK CLEAN
Chad was very efficient, informative, and pleasant to have in my home.
When I called to get a price she asked what I needed cleaned I told her a family room she said that would be the special a hallway and 15 stairs she that would be a stair case and gave me the price of 102.00 So I said let’s schedule an appointment which we did for November 2nd then when the guy showed up to do my carpets he ask what I was having done I told him and then he put it in his phone and said it would be 197.00 I said that’s not what I was told and the only thing he could say I’m sorry he said that the stairs going to my family room could not count as the stair case and that is another 25.00 dollars she did not have the hallway on there I did agree to the pet Oder treatment so that should have only been an extra 50.00
Pete was helpful and efficient, and was patient with me during a scheduling conflict. I appreciated his willingness to wait for me to be ready, and the carpets look great!
There were 3 spots in our upstairs hallway that were surface spots that were still there when we went upstairs. :(
Quick service and quick drying time. Love love that there are no harmful chemicals so that me and my kids could walk on it while still wet
Always a great job done by friendly courteous people.
Matt was on time and very nice. He explained the cleaning process and was very careful. The next time we use your services we would definitely ask for Matt to do the job.
Name removed
Always do a great job!
Dante was professional and very knowledgeable about the care if my carpets!
The technician who cleaned our carpets was very informative and kept asking if we had any questions about things. He got out the stains that were in our carpet and the whole house was cleaned in 1 1/2 hours--super fast! The carpets look brand new again and there wasn't any odor from chemicals. THANK YOU!
5 hours for a 1 hour job and damaged walls.
I like how dry it is when they leave!
Had my carpets cleaned last Thursday. Dan was the tech that came. He is the best tech that has ever done my cleaning. Wish all your tech was as good as he was.