Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33458 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2018 — Rated 7 out of 10 by P.N. Zerorez Salt Lake City
What could we do to improve?

Providing more promos and discounts for returning customers
Your reminder phone calls are annoying I got 3
Reminder text is good after 1 call that offers a reply yes or no
I didnt receive a receipt after the services

Report a concern   July 21, 2018 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service.

Report a concern   July 20, 2018 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

They called a couple days ahead to confirm and let us know that it would be about 10:30. Then they called the morning of the appointment to let me know they were about 45 minutes out. They arrived at about 10:20. They did a great job, and the carpet was dry that evening. It looks great. The technitions were polite and careful. They wore shoe covers, and covered the corners of the walls to prevent damage. This is the second time we've used Zerorez and now I wouldn't use anyone else.

Report a concern   July 20, 2018 — Rated 5 out of 10 by L.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet did not stay clean looking for very long at all. The traffic areas were very dark again very fast. It reminded me of using the soap cleaners. I expected a better outcome that would last longer. I recommended you to my son and he had the same outcome, and he was disappointed as well.

Report a concern   July 20, 2018 — Rated 8 out of 10 by B.G. Zerorez Salt Lake City
What could we do to improve?

The guy was very friendly and did a good job. I did feel like it made the carpet smell nice,and look better, but they didn’t take any of the dark spots or stains out.

Report a concern   July 20, 2018 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

You come when you say you are. The tech explained everything clearly and was professional. Great service, great job.

Report a concern   July 20, 2018 — Rated 10 out of 10 by Jana Gunnel Zerorez Salt Lake City
What do you like about our products and services?

My carpet and tile feel clean. Looks better than it did when we moved in 3 1/2 years ago!

Report a concern   July 20, 2018 — Rated 0 out of 10 by S.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I wasn't happy with the way you charge for cleaning the carpet, $5.00 for steps really and you have always cleaned the large rugs that are on the carpets as one room well this time you wanted $35.00 for each rug and $30.00 for the carpet witch is all part of the same room so I didn't feel that that was fair when the area is all the same, I don't see the difference . But you do so I will be cleaning the rugs and carpets my self. thank you for your services but I won't be calling again. First name removed Ann Last name removed

Report a concern   July 20, 2018 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

The service and job were excellent

Report a concern   July 19, 2018 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

effective solution and quickly applied.

Report a concern   July 19, 2018 — Rated 7 out of 10 by G.S. Zerorez Salt Lake City
What could we do to improve?

I thought my carpet would be cleaner. There is a definite line where the sofas were clean underneath and remainder of carpet still dirty.
The technician was very nice and polite and did a great job working on spots.

Report a concern   July 19, 2018 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpet was restored to near-new condition; the pet urine odors that I had been trying to remove for months are completely gone, and black-light shows there are no traces of urine stains left. Completely happy with the service!

Report a concern   July 19, 2018 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet and sofa are so clean!

Report a concern   July 19, 2018 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

I loved my experience. My carpets were cleaned fast and they were dry fast. The tech was super friendly and I'd definitely use Zeroez again. In fact, I want to do my tile now. The reason I give a 9 and not a 10 is because it was a little on the expensive side.

Report a concern   July 18, 2018 — Rated 10 out of 10 by Steven Woodward Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez twice now and both times I experienced friendly and efficient service with excellent results!

Report a concern   July 18, 2018 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Technician was thorough and prompt. Overall a good job and experience.

Report a concern   July 18, 2018 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Always on time. Came back and re-cleaned a spot per our request. Carpet cleaning lasts for several months.

Report a concern   July 18, 2018 — Rated 7 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

I think a 10% loyalty coupon for next time or friend referral would be nice or anything to thank me for my business and encourage me to use your company again.

Report a concern   July 18, 2018 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

It worked! Also, I don’t remember the guy’s name, but he was very polite and did a great job!

Report a concern   July 18, 2018 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

I have used this company several times over the year's and have loved thirst work everytime.

Report a concern   July 18, 2018 — Rated 0 out of 10 by A.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was so excited to use Zerorez but after paying almost double of what I was quoted I still have several spots on my carpet and a few water spots were made on my couch.

Report a concern   July 18, 2018 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Set up appointment and keep me advised just when they can arrive after last appointment prior to mine. Very skilled to know just exactly what to do to care for your carpets situation. Very professional and I asked for the same tech as was here the last time so he knew exactly what he had done so could move on quickly with the new carpet situation. All around great job. I would never call any other service. Many thanks!!!

Report a concern   July 18, 2018 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

I trusted Zerorez to come in for my appointment— even tho I was called away and couldn’t be there myself. They did a terrific job AND called me to report before they left my home. That’s Service!

Report a concern   July 18, 2018 — Rated 7 out of 10 by T.M. Zerorez Salt Lake City
What could we do to improve?

The carpet did not look clean spots after it dried. When it dried still could smell cat urine. I told the tech where the spots needed to be treated, but if he could not see with his blue light he did not treat.Had the carpet treated pet. I would still use you again but dissapointed.

Report a concern   July 18, 2018 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

I love how my carpet looks !!!
Nour came to clean my old carpets. I was so worried the seams would look terrible! He was so careful and polite. He explained all the processes. Thank You so much !!

Report a concern   July 17, 2018 — Rated 10 out of 10 by B.W. Zerorez Salt Lake City
What do you like about our products and services?

Service, fast drying,

Report a concern   July 17, 2018 — Rated 9 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was very friendly, professional and informative.

Report a concern   July 17, 2018 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

How soft my carpet is after

Report a concern   July 17, 2018 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

They were courteous, worked quickly and did a good job.

Report a concern   July 16, 2018 — Rated 10 out of 10 by Brendan Heale Zerorez Salt Lake City
What do you like about our products and services?

Your technician, Ignacio, had such great customer service and was very kind and helpful. I really appreciated his confidence in your product and the out come is better than what we could’ve expected. Plus the fair price we felt we paid was great. We are very pleased and will definitely use your services again and recommend them as well.


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