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based on 33458 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service technician (Pablo) was excellent. He was very conscientious and made every effort to do an excellent job. He was professional, friendly, and informative. The carpets looked great.
Great walk-through prior to cleaning to make sure I was making the right choices, and talking about trouble areas.
Technician was very polite, and careful to do a good job. He also arrived on time and worked quickly and efficiently. The carpet dried quickly with no soap residue.
They did a great job and showed up right when they said they would.
looks clean, dries fast
The technicians were here on time, were very forthcoming about costs, and were able to add the cleaning of some area rugs, which I hadn't initially requested. They also did a good job with what they cleaned.
The two young men that came were friendly and efficient. When I pointed out a couple of areas that concerned me on our floor they went over them several times until I was happy with how it looked. They did a great job.
The service man was on time, extremely professional and very thorough. He explained what he was doing at every step and was very accommodating to our schedule.
Love the great service and results I always get!
No residue is left on the carpet.
Quick. Clean. Fresh. Professionalism.
Best cleaning product and services. On time, great staff.
Prompt, courteous, and efficient service! Loved the promotion with 1 room for free! Company called midday to update more precise time of arrival. Technician called when he was on his way as requested. Was efficient and very friendly. My carpets look awesome- better than they have ever looked! Dried within 6-8 hours. Didn't just go around furniture, but moved and then replaced things to their normal spot. Smells fresh and not chemically or perfumey. Thanks, technician Eric! Highly recommend and will definitely use them again. I have found my new carpet cleaners! Would give them an "11" if I could!
The technician was on time, polite and did a great job! He gave extra attention to my trouble spots. The carpet looks so much better afterwards!
Carpet finishes Dryer after cleaning. Didn't have to use my sink for the Water.
Environmentally friendly. The technician was friendly, professional & punctual.
Good job cleaning carpets. Tech was polite and worked hard.
This time the guy who did the service was especially efficient and helpful.
We paid $278.00 to have our carpets CLEANED and Protected. Our living room turned out to be a disaster. Very large 3 foot by 5 foot stain and three or four smaller ones (2 foot by 2 foot, 2 foot by 3 foot, 2 foot by 4 foot). All stains NEVER SEEN before. They came back two days later. The technician basically told us to begin with that the carpets had been cleaned a week ago and that WE got them dirty. Rude and ignorant on his part. Then he tried to say that all the dirt was in the traffic areas. Not so at all. He treated us like we were stupid. We PAID ALOT OF MONEY for THEIR (ZEROREZ) service. Horrible customer service. I called again and told them I would pay for all the house BUT NOT our living room. We DEMAND our money BACK. Crappy service and terrible customer service. I WILL NEVER RECOMMEND ZEROREZ to anyone. I WILL however tell everyone I can NEVER to use them.
They were very efficient. They came when they were scheduled. The scheduler and technican communicated very well with me . The technician was very efficient and competent. The carpets look great!
Zerorez cleans my carpets better than any other carpet cleaning company I have used. And I really like that my carpets feel clean. No crunchy dried residue left on them.
My carpets look great. The technician was very nice and knowledgeable about carpet care.
Friendly, informative personnel. a good job.
I am very happy with the cleaning and the with the technician. I will definitely use this company again.
Communication on when they will arrive. Very pleased with the way my carpet looks after it is cleaned. Very courteous technician.
Carpet very clean, feels soft like it s new!
I like the water and zero residue. Professional behavior and honesty. I liked how my carpet looked clean. No funny smell. Dried very well. Now I hope it stays cleaner longer.
The man who cleaned our carpet was exceptional.
Easy to schedule, they always show up early instead of late, the do a great job, and are environmental friendly.
Did an amazing job, my carpet looks brand new!