Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33458 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2018 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

Repeat customer, very pleased with the results.

Report a concern   July 7, 2018 — Rated 10 out of 10 by L.J.R. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look wonderful, feel wonderful and seem to stay clean longer

Report a concern   July 7, 2018 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

We had a very nice and efficient cleaning technician. He did a great job!

Report a concern   July 7, 2018 — Rated 7 out of 10 by M.L. Zerorez Salt Lake City
What could we do to improve?

I would like to have better cleaning in traffic areas

Report a concern   July 6, 2018 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Very good tec.Riley.was very honest,very good work.please let him know.

Report a concern   July 6, 2018 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpet not only looks like new but it feels so soft also. It dried quickly too.

Report a concern   July 6, 2018 — Rated 3 out of 10 by M.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The chair I wanted cleaned isn't clean and when I mentioned it to the technician, he just said that sometimes chairs don't really come clean and didn't do anything else to maybe get it at least somewhat cleaner. Also, whatever was sprayed all over the carpets got onto my wood floors and was so hard to get up. It left a very sticky residue that I had to mop twice to get up - I've never had that happen with any other carpet cleaner before. My carpets are clean, but I don't think I will ever use Zerorez again - it's more expensive than other carpet cleaners I have used and isn't worth the extra cost in my opinion.

Report a concern   July 6, 2018 — Rated 10 out of 10 by Barbara Powell Zerorez Salt Lake City
What do you like about our products and services?

I love the process of Zerorez. My carpets are so clean and fresh. The technician was very polite and worked really hard. Thank you!

Report a concern   July 6, 2018 — Rated 8 out of 10 by K.T. Zerorez Salt Lake City
What could we do to improve?

Everything inside the house was wonderful. Carpet is very clean. When the tech called out you rescheduled but we understand that happens. But I have a large dead spot in my lawn and three lines of dead grass from the cleaning hoses. That’s not cool.

Report a concern   July 6, 2018 — Rated 10 out of 10 by Mark Bagley Zerorez Salt Lake City
What do you like about our products and services?

Our experience with Zerorez has been awesome! I'm always hesitant to let anyone do such a service in my home, for fear it will end up worse than before! But everything went smoothly, and such professional work! Impressive! We were met by a pleasant technician who was careful with everything, clean, and really knew his stuff! As promised, our carpets were dry within 8 hours and they now look marvelous! We will definitely use Zerorez every 6 months to keep our carpets looking great! Thank you Zerorez! -Mark

Report a concern   July 5, 2018 — Rated 10 out of 10 by Elizabeth Crofts Zerorez Salt Lake City
What do you like about our products and services?

I like that the products are natural.

The service was excellent.

Report a concern   July 5, 2018 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service with excellent results for a reasonable price.

Report a concern   July 5, 2018 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

the ease of use online, the promptness of the follow up call, the professionalism of both the carpet tech and the office staff.

Report a concern   July 5, 2018 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

Service person was on time and very professional, and unlike other carpet cleaners that I have had, didn't try to sell me on expensive "loyalty programs" or upsell pre-treatments etc.

I will say that the carpets look terrific--better than when I have used other services.

Report a concern   July 4, 2018 — Rated 10 out of 10 by Karen Buist Zerorez Salt Lake City
What do you like about our products and services?

First time using but so far everything was great!

Report a concern   July 4, 2018 — Rated 10 out of 10 by T.W. Zerorez Salt Lake City
What do you like about our products and services?

Quick service and emaculaely clean carpet and tile. We love Zerorez

Report a concern   July 4, 2018 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Price was good and carpets look great! There is no shampoo stickiness or perfume smell.

Report a concern   July 4, 2018 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

Always have such great looking carpet whenever you come.

Report a concern   July 4, 2018 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

On time and very professional and courteous

Report a concern   July 4, 2018 — Rated 9 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks great. Technician was professional

Report a concern   July 4, 2018 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and knowledgeable. My house feels really clean.

Report a concern   July 3, 2018 — Rated 3 out of 10 by J.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We scheduled a cleaning to remove or at least lesson the dog smell in our carpet from a previous owner. We paid the $50 extra for pet treatment. The smell was not removed and actually the smell seems worse:( I waited a few weeks to review hoping that overtime it would improve, but it hasn’t. Very disappointed. I would love if the smell could be removed or to receive the money back I paid for pet treatment.

Report a concern   July 3, 2018 — Rated 5 out of 10 by H.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Last time we got our carpets cleaned with a different company and they were able to get every spot out. Zerorez did acceptable work, but didn’t get every spot out.

Report a concern   July 3, 2018 — Rated 10 out of 10 by Angelica Perrin Zerorez Salt Lake City
What do you like about our products and services?

Excellent

Report a concern   July 3, 2018 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez for my carpet cleaning for several years now. My carpets always look great after they are cleaned and the guys that have come to my home to do the cleaning have always been friendly and efficient!

Report a concern   July 3, 2018 — Rated 4 out of 10 by T.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had areas that I specifically wanted to be cleaned on the carpets and they did not come clean. After drying, I waked on my carpet and it felt sticky and stiff especially where the spills were that I asked to make sure they focused. I am frustrated as I went off a recommendation from tv and I got duped. I spent $118 and now I need to have someone else come in and actually get them clean. I would appreciate a refund since I am having to redo my carpet.

Report a concern   July 3, 2018 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Your representative did a good job and we thank him for his professional service.

Report a concern   July 3, 2018 — Rated 7 out of 10 by E.M. Zerorez Salt Lake City
What could we do to improve?

I got the impression that the tech just didn’t want to mess with my basement. Even after I told him just clean it best he could....no worries, he didn’t even want to try. He said because of the water damage he couldn’t do it or else the company could be sued for not doing a good enough job. I knew it looked somewhat bad but he had my permission to just do it best as possible. Not good enough.

Report a concern   July 3, 2018 — Rated 8 out of 10 by K.M. Zerorez Salt Lake City
What could we do to improve?

Our spots came back!!

Report a concern   July 3, 2018 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

I love that there is no residue left. Also the technician was very professional and informative.


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