- Phone: 801-288-9376
- Visit Website
based on 33456 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carrying employees. Wanted to
be sure I was satisfied
You do a great job!
They always do a great job. Love the results
The technician was just going to estimate the size of my countertops. He didn’t have a measureing tape so I have him one. I am sure he measured incorrectly, and properly over charged me quite a bit. When I asked him about it, and measured with him, it was evident he didn’t know how to measure sq. Footage. Also, several days later, I went into a room which no one had been in since the carpets had been cleaned, and discovered a mid sized gash on the corner of my furniture caused by the equipment. Not happy about that. Technician was nice, but just needs some extra training on proper measuring procedures. Don’t like being overcharged.
Very professional!!! ❤️❤️
Good service, friendly staff
Great job stain was removed that previously didn't get out. Informative, friendly and wuick service. Will use this service again. Thank you.
I liked that the technicians walked me through the process before they began. They explained everything really clearly, and we're friendly and let me watch the whole process! They really know their stuff!
Great job on the carpets. Riley was very courteous, on time and very efficient. Carpets look very good now.
The carpet looked fine before you cleaned it, terrible after. Your manager came and looked at it, said it will look OK after it has been vacumed 3 o 4 times. Another Company cleaned it and it is fine now.
The carpets get cleaned and smell good. The technicians are courteous and friendly.
My carpets look awesome and the tech was super nice. I would definitely recommend you and will for sure use you again.
I have always been satisfied with the end results. The technicians are respectful and pleasant. Never had a problem with Zerorez.
However, I do have a complaint. This past treatment we were charged $75 x 7 = $525 for sever pet treatment. I did ask for the service when I called to make the appointment. The technician talked to my brother (who was not paying) that it would be better if we just put in new carpet, instead of getting the treatment. My mother (who was paying) was not given that information. We do appreciate the technician's honest opinion and agree with him.
I hope next time, the technician (whoever it may be in the future) will share his information/opinion with the one who pays for the cleaning. I also understand there may have been some confusion for the technician when he arrived. He did a fine job, but it was more expensive than expected. Thank you for making our home a cleaner one.
They came right when they said they would, were quick, and gave us some good tips!
Dan was great, very knowledgable and trustworthy. I'd highly recommend him and Zerorez to my neighbors! Thanks!
Professional and chorus courteous cleaners. Feels so clean!!
Your cleaning method, great customer service.
I had nearly my whole house carpet cleaned yesterday. Unfortunately, there are many, many areas that are severely spotted. I did call later in the day, after the carpets were dry and could see if it was just due to them still be wet, and have scheduled to have them cleaned again. I have used Zerorez a number of times and have only been disappointed one other time. We will see how it goes after the second cleaning.
I appreciate my clean carpets and the help of your technicians. I was surprised to have a $15 dollar charge for a large room. I haven't had that before. Is that new?
YOu respond well and on time and do a good job and stnd behind your service
the people are friendly and knowledgeable.
Dan was great! He was on time, professional, efficient, and thorough. I feel like he went the extra mile to get out a mark on the carpet. I'm very happy with the results and would highly recommend Dan.
I have a Berber carpet and the past two times I have had it cleaned it has turned out very stripey.
Prompt and good service.
In the long run the carpets always ends up clean but I wish I didn’t need to point out the spots I feel like need to be done again
Your technician Matt was very professional and friendly. He offered me suggestions that might help me reduce some of my allergy problems.
Training your techs. I've mostly been very happy with your techs, they take their time and clean very throughly. But the last tech rushed and didn't seem to have the same commitment to quality work.
You have friendly staff that are courteous, and the carpets always look really good when you are done.
This is the second time that I have used Zerorez and it has been great. The technician was great.
Thanks!
The best experience we have had with carpet cleaning! The technician was very friendly, knowledgeable and professional. I would highly recommend Zerorez to everyone!