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based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We scheduled to have our tiles cleaned with the $28.00 per 100 square feet special.
I had my tiles done once before by one of your competors and paid $500.00.
When the zerorez employee's arrived I was informed that the tile I have didn't qualify for the special. And that the cost would be $1400.00, but I would be given a 30 percent discount for being a valued costumer. .
I have over 700 square feet of tile. Thinking the price of $28 x 8 I was figuring it being $224.00, I had received a coupon for $25.00 from liking the company on Facebook.
I tried to find the coupon and only could find one for carpet protection, I had spent $800.00 just 3 weeks earlier and wouldn't be able to use this before it would expired.
I had donated blood the last couple of weeks to save for the tile cleaning, total I had saved was $162.00. I felt I could come up with the difference out of my personal account, but with the surprised of still being over $1000. I could not justify taking this much money away from other family obligations.
I had the foors scheduled earlier during the same time the carpets were being done, but found it to be to hard to move everything around all in the same day.
The employee who did the carpets thought he could do some of the floors that day, but having that days bill for 6 rooms and couch and love seat cleaned and found many pet mishaps the surprise of $800.00 bill was enough of a shock
Why at that time did the technician not inform me that the tile would not qualify for the special?
My husband has informed me that we will no longer be able to use Zerorez any more since the appointments we schedule always seems to be hundreds more. I expect some extra work may need to be needed, but it seems to be a constant problem found at my appointment.
Your employees have always been great, and always seem to go the extra mile, but the exorbitant extra cost has pushed us away from your company.
Sincerely,
Name removed
The service we received was perfect! We'll definitely use Zerores again in the future. Thank you!
Great results and professional C/S
I was impressed that you would come back and make sure that the spots were removed. It worked well the second time. The spots came out. Thank you!
We had a great experience with Zerorez. They were efficient, professional, and affordable. They also gave me tips on how often to vacuum my particular type of carpet so that I don’t require as many deep cleanings, which I really appreciated. Will definitely be using them again in the future!
The technicians were professional and polite. I would certainly request them again.
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He did a great job.
Did a great job.
Spencer was fantastic! I’d use Zerorez again just for him.
Friendly technocians who are very skilled
I appreciated Fernando's work ethic and professionalism and thoroughness when he came to redo a carpet cleaning by another tech a few days earlier. My carpet was perfectly clean without streaks or dark half clean areas. He pretreated it, used the agitated to lift pet hair which was not done previous.
I was frustrated to devote 3/4 of 2 days to waiting for the service, however.
I would mile to be scheduled for a specific almost time as other services have done.
I still think the job was done to perfection the second time around.
We were very impressed with the speed, professionalism and the results of our cleaning.
That it really does work without all the soaps and chemicals.
Paulo did an excellent job cleaning our carpet and tile.
List up sells before arrival
Good job!
Seemed to do a good job, was prompt and courtious
Left my carpets so clean with no crunchy residue! Safe for my dogs and dried fast!
Customer Sevice-Angelo did a great job on the carpet itself but his friendliness and efforts to see us happy with the results are why I was thoroughly pleased
On time and clean carpets with no chemical residues.
This is the first time we've used Zerorez and we were well pleased. My only concern is that it's been 29 hours since we've had it done, and the carpet is still too wet to put our furniture back.
Fast! Professional.
the tech. was very clean and he knew what he was talking about he is a good person
Great service, availability, techs are always informative, helpful and nice. I’m always happy with the results.
The technicians are knowledgeable, they provide me with the information and let me decide what I would like to do. Especially the technician this time Noor, was great! He was friendly, approachable, knowledgeable and a pleasure to work with.
He provide led proactive feedback which is very helpful. I would use zerorez again and would recommend their service.
Punctual, friendly and efficient.....a good purchase experience.
Love the effectiveness of the subfloor extraction process No residues. Appreciate your employees. Professional , timely, and successful in carpet cleaning and stain removal.
2nd time around and again an awesome job very clean and very informative on how to keep clean.
My carpet looks great. The employee's are very professional.
I feel like it was a waste of money, the carpet is not much cleaner.