- Phone: 801-288-9376
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based on 34278 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service techs are very nice and work hard to please. I have used Zerorez for years and have always been happy with the results!
I love the way my carpets look when you guys do them. My carpets look amazing. The guys are always friendly and work quickly.
No chemicals and friendly customer service from the receptionist to Peter would cleaned my carpets, who was knowledgeable and helpful.
Most professional staff! Great results.
My carpets are all clean! Did not smell and were not stiff when dried!
We didn’t have a “no shoes” policy, and when we moved - oh how gross! Zerorez got them clean again and they’ve never looked better! Hope the next owners appreciate it!
I really enjoyed the professionalism, the ease of scheduling and the efficient but thorough cleaning my carpets received.
The technician was very knowledgeable and went over beyond in taking care of our needs. The price was good and the service was excellent!
Great service! Looks great and feels great!
They clean well, the products are safe for babies just learning to crawl, and when they clean your stair they don’t clean just the top of the stair, they clean the rolled part and the entire carpeted stair.
My home feels and smells (or doesn’t smell) so much cleaner. My technician was quick, efficient, and very helpful in cleaning exactly what I wanted done.
The technicians were great and very helpful.
Did a good job. They got cranberry sauce and mustard totally out of a light grey carpet.
The cleaning technician was great and did a really nice job cleaning our carpet.
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Did a great job on some pretty dirty traffic areas in the carpet. I like the email and texting to let me know when to expect them to come, they did within the time they said.
very clean and efficient
I had heard of your product and the water Zerorez uses. The guys were pleasant and answered all the questions I had to my satisfaction . The work was done fast and thorough. The black footprints and tracks at the entrance of the rooms are gone. The carpets were mostly dry to walk on by evening. There was no noxious chemical smell left behind, like you usually get from other carpet cleaning places. Thanks for your service. We are very satisfied.
The techs were on time and very receptive and knowledgeable.
I was hoping for a better, wow experience. To me this was a run of the mill carpet cleaning experience to me, with classic after the fact sales pitch add-ons.
First off I mentioned that I needed to add a stairway to the cleaning schedule and asked what that cost would be - this was fine. I then informed the technician of how I figured my estimate on your website, he charged me an over sized room charge (it is a larger room, however he did not measure), and an extra room charge for a 32SF bathroom, straight off the end of the hallway that was included - based on my perception of rooms and SF I feel like I was nickle and dimed.
Next the pre treatment was applied, and then agitated. Once the carpet was agitated I was called out to review what was pulled up so far - after the entire level had been agitated - In my opinion there was not much junk, but the technician tried to sell me protectant (which was never discussed or mentioned on the web estimate, or brought up when he arrived at my place). I decided against it based on how I felt about the process at that time.
The question preceding this survey asked how likely I am to recommenced zerorez. I feel I gave an honest answer. I might but I might not. I don't feel I got anything different out of Zerorez then I do using other carpet cleaners. I went with zerorez due to some recommendations both on the radio and another person. In the future I will shop around and do a little more digging.
As far as how you can make it right, don't nickle and dime me, and don't sell me stuff in the middle of a service after a price has been agreed on - that is just shady used car salesman stuff and I don't appreciate it.
10! Great service
The technician was exceptional. I'd love to hire him again.
The prices were not fair. I was quoted over $600 for what would be 4 hours of work.
I asked the tech to call so I could talk to someone to negotiate a fair price. Whomever he called wouldn't talk to me and told him no on negotiating prices.
For example, I spilled something on my 2 car seats (about a 4" square spot on each). I was happy to pay $10 for each seat, for 5 minutes of cleaning on each of them. I was told $40 was the minimum I would have to pay.
I would have been a lifetime customer had the supervisor worked with me fairly. Now, I will try a smaller company that doesn't have rigid practices.
Also, the cleaning van leaked 9 spots of oil on my driveway. : (
Dante was super polite and efficient. My carpets look great.
fast and on time
Great customer service. Carpets are clean!
The service tech was awesome. His name was Jacob and he was very easy to work with. He answered all of our questions and did what was best for our carpets and budget.
Matt was awesome. He called to let us know he was on his way. Worked hard and did a great job!
Very professional, informative and the carpet looks great.
A more experienced person and probably send more then one Employee to clean carpets and chair.
I thought your claim to fame was not having wet carpet when thay were done.
Hence Zerorez leave no residue on carpet.
Carpets were damp still after 24 hours from time he finished the carpet and microfiber chair.
Disappointed that zerorez is just a another carpet cleaning company.
On time and a thoroughly done job!
Dries fast, friendly staff