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based on 33738 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good, friendly, and efficient service. Ability to get an estimate online.
I like good clean carpets and that's what you do. Thanks
Nice work - crew was very professional
There is no smell! The spots are gone! The worker was fast and efficient!
The appt was kept with updates as to when the techs would arrive. The service was great.
Quality work, quality people at a fair price.
the technician was very knowledgeable, very friendly and did an excellent job. the rooms for as bad as they were turned out beautiful.
Michael, our tech was awesome! He was very friendly, personable and knowledgeable.
He explained things so well to us. The carpets look great, thank you!
No residue of cleaners, little moisture left behind.
They did a great job. The carpet looked and smelled nice and they were quick and professional. They arrived 45 min early so I was still at work. Thankfully they waited, but I was a little upset by the message from the Zerorez office saying they would only wait 20 min, which I thought was odd since they were early....not my fault. I had to race hone.
The person who cleaned my carpets did an amazing job. She was very thorough and got out stains I didn't think was possible. I would love to use her again.
Every person I spoke to was helpful and professional, the technician was efficient and thorough. He was also very nice! I feel that the price was reasonable for the work and product!
Excellent attention to detail. The two men who worked on my home did not rush... they worked hard to ensure that when they were finished the carpets were clean, and free of spots and stains. I will specifically request this team the next time I need my carpets cleaned.
you get the carpets clean!
The individual who did our carpet cleaning worked very hard and was very careful with out home. He was very professional.
On time and thorough.
There was some water on my hardwood flooring that was left from the carpets being cleaned. I thought the workers would wipe it up afterwards but they left it for me to wipe up. It wasn't a lot of water so it wasn't a big deal, which is why I scored a 9. The worker broke a picture frame that was on the wall but was very apologetic and immediately came down to let me know. He was very honest and super friendly, and he gave me a discount. I will use zerorez again.
Adam did a great job. On his second return
the carpet went a shade lighter.
I feel that you need to get a stronger stain
remover for,problem spots. Your attitude
and integrity of what you sell are way above 10.
The carpet still stinks.
Wonderful customer service! Jared was a great technician.
Liked that the carpet, though moist on the surface after cleaning, wasn't soaked to the pad by using to much water.
Professional job, looks great!
Fast, friendly, efficient through and honest about expectations
Michael was a total professional! I had to run a family errand and he was alone doing his job. I had ‘zero ‘ concern leaving. I’d surely recommend him as a technician and your company as a supplier!
Professional and attentive to detail.
My carpets always look great when the job is done. The technicians are always friendly and helpful. However, of the two who came this time, one was great, and the other one scared me to death about the pet treatments, so I opted out of that. I almost opted out of having them do the carpet at all. His warnings were so strong...then I had to sign the waiver whether I had the pet treatment or not. How ridiculous is that! I hope I don't get that same "salesman" again. I will have zerorez but not if he comes to the door.
always do a great job
The tech , Zane, was professional and courteous. An excellent job on 14 yr old carpet. Thank you
I ultimately like the way the products and services clean the carpets. I love the idea of no soaps leaving a residue. The carpets seem to dry faster too.
They exceeded my expectations..We had a paint can go down 6 stairs..We followed all the instructions given to us before they came to clean the next day...He was able to remove a great portion of the paint and for a reasonable price...Highly recommend..