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based on 34264 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When your technician talked me into having some urine spots treated in our basement apartment, I was a little shocked at the charge of $75 per spot. However, as he showed me the spots using his UV flashlight I was convinced of their existence. So instead of costing $99 for three rooms as I originally expected, the total bill was $400.
Hours later, after the carpet dried and before I started moving the furniture back in, I took my own UV flashlight downstairs to examine the job that had been done. To my complete dismay I found the urine spots were bigger and brighter than ever. If I am expected to pay a premium price for biological treatments, it would be reasonable to expect the stains improved or totally removed. This is just the opposite of what I have found.
Please either have your people return and finish the job or give me my money back. I have photos of those spots taken under UV light that I will post on Facebook should you not take my request seriously. I am a seriously disappointed customer.
The employee was very educational and knowledgeable
They were thorough and even came back for a touch up to make sure I was completely satisfied. I love how much advance notice is given before arrival so I could make sure my carpets were cleaned and furniture was moved beforehand.
Overall, very satisfied and will definitely use them again as well as recommend to friends, neighbors and family.
great effort to get every spot out. pleasant tech.
My carpets always look great ! I won’t use anyone but Zerorez to care for my floors
I'm a repeat cistomer. Each time the employees have been very nice and hardworking. The carpet and tile look great.
Great employee and great results!
Great service and friendly employees!!
Efficient, did a great job, were respectful
Our carpet looks great! The tech was very careful with the rest of the house and genuinely cared about how everything looked.
Great service
Flexible—changed an appt when my schedule changed
On time
Friendly technician
Patient when I had to finish a few things in a room before he started—he prepped the other rooms first
Efficient
The carpet looked great
Very nice tech and did a great job!
best carpet cleaning business period
I can get an appointment quickly and easily online. Fast, quality service
The carpet guy said carpet would dry in 6-8 hours but now it is more than 24 hours and still damp. The truck mounts should have better suction than that. I was a custodial supervisor at BYU for 40 years so I know how truck mounts should dry
Great service! Very professional. I loved how quick the drying time was!
The technician was awesome! He was so friendly, professional and efficient. He made sure he cleaned the spots that were in my carpet. My rooms and stairs look and feel so clean. I will definitely use Zerorez in the future and would highly recommend using their services to anyone.
Fast, good cleaners, experienced, try to protect the rest of the house
Zerorez was a great company, they did a great job, carpets look great. Our sales guy John Brambila was very professional.
John did a great job for me and even got out a touch spot on the carpet.
The only problem I have is that I cannot get a copy of my receipt. The link
does not work!
Thanks
Our technician arrived on time and went the extra mile in completing the job quickly and beyond our expectations. When he left our carpets were sparkling clean!
How helpful the service was and how friendly they are.
Like that carpets stay clean longer. Easy to schedule.
The first treatment left streaks on my carpet and stairs. I think it was the stain guard. There was a pool of dirtybwater left under a door jam in the corner. I thought the streaks would go away after vacuuming and they didn’t. I then went away for the summer and when I returned I called and they wouldn’t honor the guarantee since it had been over 30 days. I had to pay over $100 to have Taylar come and fix it. She did a good job and thought the streaking might be from the stain guard.
Great service
So professional and such a great guy! Very friendly and efficient!
Everything!
I just wish I knew how long it would take to dry...but it looks great!
Love the consistency and punctuality. Our worker walked into a mess and I’m so grateful for his help!