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based on 34263 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets not as clean as I expected. Carpets left very wet, especially The stairs. They were standing water. I’m expected a much more thorough job. I have done that well myself. I don’t feel the job done was worth the money a some refund would be appropriate.
The gentleman was polite and communicated well. The carpets were left clean and only one small spot was left. We were very happy.
Clean product that I didn't have to worry about harsh chemicals being on the floor our kids crawl on. Your were on time and fast at cleaning. Did a great job
Rooms looked good. The technician was on time, fast and courteous.
Your advertising talks about “faster drying time”. I saw no difference between your service and other companies that I have used in the past in regards to drying time. Our stairs took nearly 24 hours to dry completely.
Our traffic patterns looked cleaner at first, but a week later those places already look dirty.
Rev was great
Richard the tech was great in every way, and the areas he cleaned look great -- but now that the carpet has been dry for a couple of days, it feels a little "crusty" as if it didn't quite get thoroughly rinsed. We're going to vacuum it thoroughly and see if that helps, then we'll let you know.
The cleanliness was very good
The young man that came to clean my carpets was friendly, listened to my needs and met them. He was great to work with and was an expert in his work.
He cleaned my rental home and would love to have him come and clean my home. I can't remember his name. If you can email it to me his name, I would love to set up an appointment for my home.
Clean and friendly
The Technitions were very polite and work efficiently and carefully.
I like the results I get from ZEROREZ...becuase your goal is to always make your customers happy. I appreciate that.
I am always pleased with your customer service and the results! Zane was awesome!
Technician was very professional, explained the entire process clearly.
Carpets always cleaned good, dry fast.
The powered water worked great! The service person did his job thoroughly!
Love the great communication pre/ post appointment and leading up to the techs arrival. The tech was very professional and did an amazing job cleaning my carpet. Carpet looked brand new again.
I would definitely recommend and will use again.
Friendly, worked around me. Good job?
Very friendly and helpful. Did an excellent job.
They have a great method for removing dirt from carpets. Also, they are willing to go the extra mile to obtain customer satisfaction.
The young man broke part of our flooring on a step. He showed it to me and said someone would call the next day to rectify the accident. No one has called. I had him clean a chair and it is still very dirty. Very disappointed in these two actions. 2 years ago we had your same company come. We scheduled some extra jobs to be done which weren’t completed. They said they would come back and never did. I called several times to get my money back for the jobs that weren’t completed and no one would ever reimburse me. This was very disappointing as well.
Taylor did a good job - very personable, worked hard to get the touch spots out and arrived when he said he would.
Friendly, made sure what he was going to do was what I wanted. No mistakes. Talked about the problem areas and what could and could not be done about them.Let me know the price up front before he started. Very knowledgeable. Quick and efficient.
I liked and appreciate the job that Zerorez did on my carpets. They were thorough and efficient.
The only negative: The ad sounds great and then when you schedule, you discover extra fees, limits on room sizes and the fourth room free. And then when they are there, you hear about hall size limits, area rug extra costs and especially wool rug extra costs.
Fast, efficient, knowledgeable and thorough.
Fast, efficient and you did a great job!
They notified me of the cost changes of one of the services due to the size of couch before they just went ahead and did it.
We have used other carpet cleaners in the past and they seemed to make our carpet worse over time. Zerorez made it seem like we have soft, new carpet again. It’s about 3 times the price, but totally worth it.
Mitch got out stains your last 2 techs left. He was GREAT
Michael was prompt, answered all my questions and did a great job!!!
My carpet is clean, looks good and it was fast and good servide!