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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient.
The technician that came was really nice but I noticed the following.
1. The carpet downstairs still had crumbs and dead bugs along the edges. I guess that’s understandable if he can’t completely get to the edges.
2. The shower he cleaned still looked dirty. He said it’s stained. But I looked at it more closely and there is still a layer of dirt/residue that I was able to scrape off with my finger. Overall, I was not too happy with the tile cleaning in the shower or in the bathroom.
3. Also, he left a large stain in our driveway. Will this wash off with rain?
Very thorough cleaning. No pressure to buy extras from your rep. carpets are cleaner than with companies I have used in the past.
Very friendly and knowledgeable staff, easy to book an appointment, it turned out well.
They did a great job! I just moved into a new home and the carpets were very dirty with pet urine stains. They got it all cleaned and my carpets look brand new. They were friendly and professional!
Simple quick easy
Always get great service and cleaning from Zerorez
Professional. On time. Seemed honest. Liked the email reminders and receipts. Carpet got cleaner.
the cost of the cleaning was way over what i was first told it would cost also your
service man did not tell me how much it would cost before he started cleaning the carpet
i was expecting around $150.00 dollars when i ended up paying $348.00
your service man did not tell me before he started cleaning the price was a shock
not happy at all
Wasn’t impressed by the person I spoke to to make the appt but the technician that cleaned our carpet was very thorough and professional.
Carpets came out super clean, Jacob and Conrad were very professional and friendly, they did an excellent job!!
I would refer you to any of my family and friends the quality of the cleaning of the carpets was excellent thank you for doing such a great job I appreciate it
Everything.
We were very satisfied with both the work done and the young man that did the work
Thanks for the friendly and informative service!
I love how friendly and kind the service technician was. I love how my carpets look and feel.
The price was different on the phone than in person. I was not told that it was subject to change
No chemicals
Spots under beds weren't done even though mattress and box springs had been moved.
Carpet was left very wet and did not dry until well after the given dry times.
I was charged for the 4th room despite current promo of clean 3 rooms get the 4th free.
It was easy to schedule online. The technician texted to let me know they were on their way. The results were better than I expected. My carpets were much dirtier than I thought! It smelled so fresh too.
showed up on time, thorough job in cleaning sectional and carpet, product used appears to be exceptional.
zero rez was great to fit me in last minute and cleaned up some dirty carpets. They look soooo good.
I liked the way the carpet looked newer and fresher when it was finished being cleaned. I liked the representative who worked here. He was very efficient and polite. I was disappointed that the nail polish was not able to be removed, but I am working with it a little at a time with acetone in my nail polish remover. I think the service was priced reasonably and I will certainly recomment this service to others and have them back again. Thank you for the opportunity to give a rating.
Zerorez is quick efficient and my carpet looks like new!!
On time great work, worked hard to get job done on a large area. 10- 3 story buildings.
I am the maintenance man at this condo HOA
The service was exceptional. The men the performed the work were thorough and very careful and pleasing to deal with. I will have them come to clean carpet again in the future. Thank you Zerorez!
I like the education your people give us to help us maintain carpets and furniture. The man who cleaned was king and did a great job. It is very pricey compare to other cleaners. A sectional, 12 stairs and 2 rooms for over $600 is a lot of money. Id love to have them cleaned professional twice a year as I do by myself now. I only had one room done. It would cost me over a grand or have my whole house done. My carpet was wet for over 24 hours so I was concerned. That never happens. Educating us why it is wet for so long would be good. Given all this feedback I’d still recommend Zerorez if a friend had a touch spot to get out. Thanks
Good value for a job well done!
Technician was great. Did everything right.
Everything~!!! I am always impressed by how well my carpets turn out~! This is the third time I have had you come. I appreciate how quickly the tech gets to work and how fast it dries too~! This tech was very personable and easy to talk with~! Thank You Zerorez for being my carpet cleaners~!! Jill Murdock