Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 28, 2019 — Rated 10 out of 10 by R.R. Zerorez Salt Lake City
What do you like about our products and services?

Technicians are always friendly and do a great job.

Report a concern   July 28, 2019 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Lack of harmful chemicals.
Good technicians

Report a concern   July 28, 2019 — Rated 10 out of 10 by S.O. Zerorez Salt Lake City
What do you like about our products and services?

Technician was polite and made certain he informed us of all he did and addressed issues we had. Product has worked well in the past and we are most satisfied with our recent experience.

Report a concern   July 28, 2019 — Rated 3 out of 10 by J.M.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Just after the Christmas holiday I was sick with influenza A and was not able to work for 5 days. I had picked up the dog from a kennel and he was sick at the same time. The dog had repeated thrown up and had accidents in the house. All of this came out of my rug. I came back from a month vacation and the dog had gone on the rug and another rug was in need of cleaning since places that were suppose to be white were not. This time the spots from the dog were not completely gone and the other rug didn’t look any different. I was very surprised and disappointed. My rugs were initially taken into your facility when they were bought to be treated. My designer recommended your company and I have been very pleased in the past with your work. I was not pleased this last time. I even asked if it would help if the rugs were taken in to your facility. The person that came suggested it would not.

Report a concern   July 27, 2019 — Rated 4 out of 10 by C.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I just feel like your service is over-priced and honestly, my stairs were saturated when your employee left. He told me 6-8 hours to dry, we’re Currently at 32 hours and my stairs are still quite damp. We’ve had a fan on them for the past 12 hours to try to speed up the process. I’ve jever had my carpets left so wet from past cleaners.
There’s nothing really that can be done.

Report a concern   July 27, 2019 — Rated 9 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

Showed up on time. Did a great job. The carpets look great. Dried quickly without a residue.

Report a concern   July 27, 2019 — Rated 10 out of 10 by I.B. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and efficient! Thank you 😊

Report a concern   July 27, 2019 — Rated 3 out of 10 by M.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpets were extremely wet. Took more than 24 hours to completely dry, even with ceiling fans running. And the stairs are still wet. In addition, when the technician forcefully pulled the blue hoses around corners, it left blue scuff marks on corners of several walls. Some wiped off while some did not.

We’ve definitely had better experiences with other companies such as Stanley Steamer and Plush. I would not recommend.

Report a concern   July 27, 2019 — Rated 9 out of 10 by S.O. Zerorez Salt Lake City
What do you like about our products and services?

Safe and friendly!

Report a concern   July 27, 2019 — Rated 10 out of 10 by Idyll Thayn Zerorez Salt Lake City
What do you like about our products and services?

The service was great. The young knew his business and did a great job. The was also friendly. My floors look great.

Report a concern   July 27, 2019 — Rated 0 out of 10 by L.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had this carpet cleaned in February by another company and it looked fabulous after they were finished. They spent double the time working on it. Right now you cannot tell the carpet was even cleaned.The same marks are there and none of the stains are gone. Seriously it looks the exact same now as it did before it was cleaned. I spent $180 on this project because your ads are so convincing. But I will never be using your company again. This was a complete waste of my money and I am so sad.
How do you make this right - I don't know. You can call me and we could discuss this @ Phone number removed.. Name removed

Report a concern   July 27, 2019 — Rated 9 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

They clean my carpets and tile thoroughly and leave the floors smelling and looking great.

Report a concern   July 27, 2019 — Rated 5 out of 10 by I.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Really didn't look any better in the bedrooms
they were fast done at the last. Not as much
A work done in e stains there as well.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Dustin Casey Zerorez Salt Lake City
What do you like about our products and services?

Quality, speed, service, price!!!!

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

My rug dried fluffy and soft. Cleaning was quick too

Report a concern   July 26, 2019 — Rated 8 out of 10 by J.H. Zerorez Salt Lake City
What could we do to improve?

xx

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

Great service and courteous workers.

Report a concern   July 26, 2019 — Rated 10 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

I called zerorez and they were able to schedule an appointment within 2 days. Taylor arrived on time and called me 45 minutes before my appointment to let me know he was on his way. I had already had the carpets cleaned by another company and was extremely dissappointed. Zerorez got the carpets lighter, cleaner and also got rid of the stench left by the other company. Taylor was friendly, professional and did a thorough job.

Report a concern   July 26, 2019 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

My carpet are very clean It did not take him long to do my rooms. I would recommend you to anyone

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.I. Zerorez Salt Lake City
What do you like about our products and services?

Angelo has always been the best in performing the work I have had you perform. He is very thorough. I wish he could continue as my request but I understand he moves on to Commercial opportunities.

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient, and effective!!

Report a concern   July 25, 2019 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

John did a great job. It had been a couple of years since we had the carpets cleaned and they really needed to be done. I also had him clean a recliner and it looks almost brand new.

Report a concern   July 25, 2019 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks great. Thank you.

Report a concern   July 25, 2019 — Rated 5 out of 10 by M.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was a good dude but the upselling you guys require them to do was a bummer. I was excited to finally try Zerorez because I imagined a more direct approach to carpet cleaning but it was just more smoke and mirrors. Orange coating, Bacteria coating etc... even though I know I can buy that stuff by the bottle for a few bucks practically anywhere. Didn't really get the orangy smell during the process either so that made me question the further gimmicking of it all. Probably gonna go back to another truck mounted provider before diving into zerorez for $200 a gain. I call that type of sell "hit it and quit it".

Report a concern   July 25, 2019 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Emails

Report a concern   July 25, 2019 — Rated 10 out of 10 by L.O. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks great. He was fast and informative.

Report a concern   July 25, 2019 — Rated 10 out of 10 by Susan Hale Zerorez Salt Lake City
What do you like about our products and services?

Roy does a great job.

Report a concern   July 25, 2019 — Rated 10 out of 10 by Tania Schlatter Zerorez Salt Lake City
What do you like about our products and services?

The team that cleaned our carpets did an excellent job. They kept us informed about the price and how our carpets would come up. We will definitely use this service again.

Report a concern   July 25, 2019 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

It was great

Report a concern   July 25, 2019 — Rated 10 out of 10 by Becky Bringard Zerorez Salt Lake City
What do you like about our products and services?

Reasonably priced and showed up on time. They did a great job! The carpets were so dirty and now look great!


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