Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2019 — Rated 10 out of 10 by L.V. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great and tech was friendly and really listened to my concerns.

Report a concern   August 11, 2019 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Good communication about when coming. Excellent technicians

Report a concern   August 11, 2019 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Technicians were great!

Report a concern   August 11, 2019 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

Outstanding service. Thank you for a job well done.

Report a concern   August 10, 2019 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Our service provider was great. He was receptive to suggestions and did a great job.

Report a concern   August 10, 2019 — Rated 9 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet.

Report a concern   August 10, 2019 — Rated 10 out of 10 by Katie Young Zerorez Salt Lake City
What do you like about our products and services?

We were very happy with the service, technician and end results. The technician was able to get spots out that we thought were permanent. We highly recommend Zerorez!

Report a concern   August 10, 2019 — Rated 10 out of 10 by Barbara Larsen Zerorez Salt Lake City
What do you like about our products and services?

My carpets are cleaned then with any other company.
And the service is amazing, very professional and fast.

Report a concern   August 10, 2019 — Rated 8 out of 10 by R.L. Zerorez Salt Lake City
What could we do to improve?

Work a little harder to get stains out

Report a concern   August 10, 2019 — Rated 10 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

ZeroRez does a great job and my carpets have never looked better!

Report a concern   August 10, 2019 — Rated 9 out of 10 by Denise Durrans Zerorez Salt Lake City
What do you like about our products and services?

The fact that you were willing to make it right! You were happy to schedule a re-cleaning.
Thanks for your great customer service
Denise

Report a concern   August 10, 2019 — Rated 7 out of 10 by M.B. Zerorez Salt Lake City
What could we do to improve?

Rather pricey but great service by the two employees who came to my house.

Report a concern   August 10, 2019 — Rated 9 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

I had two different technicians clean my carpets this week. My downstairs carpets were cleaned on Monday, August 5. The technician was kind, respectful, and the carpets looked great when he left. However, they were so wet that after 11 hours of running the air conditioner on "fan" and moving a portable fan from room to room and keeping windows open, my carpets were still damp in places. On Wednesday, August 7, a second technician cleaned my upstairs carpets. He was also considerate and did a good job cleaning the carpets, but he was able to get more moisture out of the carpets and within 4 hours they were mostly dry. I would recommend your services but tell friends to make sure they ask for someone who can get all the moisture out of the carpets. It is frustrating to have it take so long for them to dry and I don't think it is good for the carpet.

Report a concern   August 10, 2019 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez always does a great job.
Our carpet is very old and they help us keep it going.
Never any sticky carpet afterwards.

Report a concern   August 10, 2019 — Rated 10 out of 10 by J.B.H. Zerorez Salt Lake City
What do you like about our products and services?

This is the 2nd time we used Zerorez. The technician was friendly and not only on time, but early which we were very happy about. The they cleaned the carpets quickly and they look SO nice. We love that there are no chemicals used. We will always use zerorez for carpet cleaning!

Report a concern   August 9, 2019 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

My carpet dries quickly and is cleaner than with other carpet cleaners.

Report a concern   August 9, 2019 — Rated 10 out of 10 by Marie King Zerorez Salt Lake City
What do you like about our products and services?

courteous, informed about his product, arrived on time

Report a concern   August 9, 2019 — Rated 10 out of 10 by Steven Smart Zerorez Salt Lake City
What do you like about our products and services?

Zerorez always does a great job. We need to have them come more often.

Report a concern   August 9, 2019 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician was so kind and helpful.

Report a concern   August 9, 2019 — Rated 10 out of 10 by rj deneau Zerorez Salt Lake City
What do you like about our products and services?

Jacob was thorough, ensured I understand everything. Just a top notch guy!

Report a concern   August 9, 2019 — Rated 10 out of 10 by E.B. Zerorez Salt Lake City
What do you like about our products and services?

Three rooms look beautiful. The front room carpet looks like ocean waves. I hope the carpet settles down.

Report a concern   August 9, 2019 — Rated 10 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning man did an excellent job. Stayed as long as it took to go the extra mile

Report a concern   August 9, 2019 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

Fast and thorough service.

Report a concern   August 8, 2019 — Rated 5 out of 10 by T.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Never received invoice or receipt

Report a concern   August 8, 2019 — Rated 0 out of 10 by V.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had my entire house done yesterday and things seemed fine until the carpets were dry. The one spot that the tech said he could easily get out was still there and hardly seemed touched. I used a rag to take a lot of it out and I noticed some of the traffic areas still seemed quite dirty. I used the cloth on them and it came out dirty as well. If I could get dirt off the top of the rugs that easily that says to me they were never cleaned to begin with. I am not unreasonable but I was truly surprised. You were highly recommended by my sister and all the reviews I read. I don’t don’t know but it seems like we were given a once over lightly in order to get to the next job. I am really disappointed in the job. I sent some pictures of the rag to someone at Zerorez. It didn’t look like anything was done in some areas.

Report a concern   August 8, 2019 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets! Efficient and personable service provider. Showed up on time. Got the job done quickly.

Report a concern   August 7, 2019 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Stays clean longer.

Report a concern   August 7, 2019 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

My husband fell on the stairs and dumped mayonnaise and blue cheese dressing on our two month old carpet, the technician was able to clean the carpet and it looks great.

Report a concern   August 7, 2019 — Rated 10 out of 10 by P.O. Zerorez Salt Lake City
What do you like about our products and services?

They came on time, were very kind and helpful and my carpets look beautiful!

Report a concern   August 7, 2019 — Rated 10 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

Technician was very nice and answered questions and gave good explanations.


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