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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tried to accommodate my schedule. The carpets were clean and looked great. They do take longer to dry than what I’ve been told every time they’ve come.
Great, friendly service. Job well done.
Great service and product. Thank you.
Price was anout $80 more than expected.
Your people are very good at what they do. And more than willing to satisfy the customer and do an excellent job!
I typically love your service. We had two great guys come out and they did a good job for the most part, but there was a spot about 2 feet x 2 feet in the center of my walk in closet that that they completely missed. I had to leave before they finished so I didn’t get to inspect before they left. My only guess is that they didn’t turn the light on when they were in there and didn’t notice. I ended up getting out my spot cleaner and worked on it. A little disappointed. But they do clean up our white carpets really well.
I like that they don’t use soap so there is no residue creating a “ dirt magnet”. It dries fast, they use knowledgeable, skilled technicians (Mitch, in our case) the pet protection, and they haul away the very dirty water. We always will use them!
love your service
The technician was prompt and worked steadily to clean the carpets. He kept me informed of the steps being taken. I like that there is no chemical residue for children or pets.
They communicated times and confirmed everything! The tech was so nice and wonderful with my dog and made me feel very comfortable. Everything was done so well and dried quickly!!
Your technicians have always been great. They're friendly, knowledgeable, and helpful.
Ben did an amazing job on our carpets. Very friendly and thorough. Thanks so much!
Your people were great, but you are overpriced.
Easy to schedule, and no surprise charges. They arrived when they said they would. Technician was friendly and considerate of my needs. Carpets look great.
I will use them again.
1--Showed up late after specifically requesting the first spot--we had to leave town.
2--Perhaps they were in a hurry because they knew we had to leave, because they seemed for the most part to skim over the area once or twice.
I had to request they redo the front entry hall again--whilst he was jabboring about extra dirt
in those spots is common. (one would conclude that knowing the areas of increased soil--
which was obvious--that it required extra work)
--He also talked about fading differently ( the carpet isn't two years old and has had rugs in the traffic areas until just recently.
3--spots were left
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I quote my neighbors who checked on it once it was dry " We found several spots. Also I think they did not touch where you pulled back the rug. I would have someone redo it" AND "They did a terrible job, they need to come back and fix it.
Quick drying carpets
Great experience, service technicians were fantastic and informative.
Ben did a very good cleaning a recliner that is old. it had never been cleaned. He took the time to make sure I was happy with the results.
I have a very old carpet and wanted to see if it could be cleaned one more time before replacing it. The first cleaning did a fair job, but I called Zerorez to see if they would come back and try again on some of the high travel areas. They graciously did so, and it looks much better. They came back without any hassle and seemed eager to have it look as good as possible. Thanks, Zerorex!!
The lead technicians seem to be very experienced and knew what he was doing. They were a pleasure to have in our home. They went out of their way to please us.
The cleaning process is amazing. I have had zerorez clean my carpet for several years now. There is never residue and all the stains are gone. The techs are courteous and knowledgeable. The process is efficient and I'm always satisfied with their work.
Best of all, our carpets look great! The brush roller brings up dirt you’d never know was there and the wand does a superb job cleaning and vacuuming. Mitch and Junior were thorough, hardworking, careful, and friendly. We appreciated their expertise!
My 25 year old carpet was stained and just didn't smell good. After cleaning, the carpet looked great and the pet treatment really made a difference. All other cleaning we have done with other companies was disappointing, but we are very happy and plan to continue to use Zerorez.
Very nice and professional workers.
They worked hard and were thorough.
They did an excellent job of cleaning some very old and very dirty carpets
Cleans better than most I’be used in the past. Dries quicker. I ‘m no longer sneezing, no longer have itchy eyes. Thank You Emanuel. Erma D.
Fast, ery clean and dried qwickly.
Technician showed up on time and took the opportunity to fully evaluate my needs and explain the cleaning method and what to expect. Suggestions were made without pressure on additional services that might be desired. The job was done efficiently and with attention to details that might need special care. Results were amazing. Carpets renewed.
Love Zerorez! Love Eric even more! He did an amazing job of cleaning our carpets and his customer service is outstanding!
After the carpet dried, I could see spots that were not cleaned well. Also the urine spot that I paid an extra $75 to be cleaned still smells. I don’t have time for my carpets to be cleaned again. I wish I could get some sort of refund.

Zerorez is AMAZING! I am extremely pleased. Jacob was professional, knowledgeable and worked very hard. My old carpets look better than they have in years. I am absolutely thrilled and highly, highly recommend Zerorez. Zerorez and their team of experts are truly the best in the business!