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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
easy to schedule, knowledgeable cleaner, friendly cleaner, didn't push added services, prompt,
Great service at an affordable price!
Price for animal cleaning per room was more than the cost to clean a room and it seemed to just highlight the smell. I won't ever do that again but the normal cleaning is good.
The technicians did a outstanding job and acted very professional. They came promptly and worked quickly to get the job done correctly.
On time, polite, friendly, efficient, up front with pricing.
Did an excellent job! Definitely I will use your company again in future.
Technician was great. He was so thorough even though we were the last appointment of the day. I love the extraction for pet urine.
Easy to work with, efficient, everything went smoothly.
After our carpet was dry you can still see some stains. One of the areas I really wanted treated was my closet. I didn’t fully understand what my technician was explaining to me (although he was very nice and conscientious I believe), and it was treated differently, and that is just one of the marks I still can see. I feel like I spent a lot of money on this service (more than I have ever spent on carpet cleaning in the past), to not be 100% satisfied.
I wasn’t going to call and complain, but I have got this email a couple of times now...
The technician who came, Riley, was an exemplary employee who was respectful & diligent.
Communication on when you arrive is the best!
Everything. Your products seem to work well. Your employees are friendly wether you speak to them over the phone or when they are at your home cleaning your carpets.
I appreciated the emails and phone calls letting me know when to expect my service! My technician was great as well!
the floors looked -- and felt -- amazingly cleaner; worker was thorough;
The only thing I'd like next time is a receipt for payment, in addition to my check record.
The technician was very thorough when explaining the process and easy to talk to. He listened to my concerns and helped me figure out the best way to get things done. He was careful to stay as clean as he could while moving about the house. He did an excellent job and we would like Riley (sp?) to come back again.
Our carpets look great! We just had some remodeling done and the dust was everywhere! Especially in the carpet. The carpets are clean and the air in my home is clean and wonderful. Thank you Zerorez!
Thorough cleaning; provider (Riley) was professional as well as personable. Contacting Zerorez and scheduling the service was easy. I was reminded of the date/time by email also.
The technician was great!
The tile was a little streaky but the carpet looked great.
My technician was fabulous, he was very professional and courteous. HOWEVER I am very disappointed in the changes that have happened in Zerorez's business practices since the last time I got my carpets cleaned, especially in the hard core upselling. Next time I will be using a company that includes a biological cleaner that will eliminate bacteria out of my carpet without asking for an additional $300.
I've used your services twice and both times it has been a great experience. Your service men are very nice and professional. They called before they came and arrived when they said they would. They got the job done quick and did a great job!
Everything was fine. Still some spots on the carpet, but it's not the highest quality carpet so I doubt that can be helped.
i love Zrorez!
Great technician! Friendly and industrious. Love the erorez process!
The service was quick and friendly and I am thrilled with the results!
I was grateful for your worker who was not rushed, who was kind and who answered questions and gave good advice for our carpet needs.
I am highly allergic/sensitive to chemicals, dust and certain detergents and even have an in-wall vac system to take the dust outside so that I can breathe. When I learned that Zerorez has no such detergents or chemicals, I booked them as soon as I had saved up the money.
The deepest and darkest stains were removed and the carpets feel so good on our feet now. Thank you.
My carpet was so dirty that I never thought it would come clean. I was at the point of replacing it. The young man that cleaned it wasn’t so sure it wouldn’t come clean either. We were both surprised at the outcome. It came as clean as new carpet. I’m no longer thinking of replacing it. Thank you Zerorez.
Camille did a great job for us on Saturday. Excellent carpet cleaning and customer service with a smile. Much appreciated.
The technician was awesome, very helpful and friendly not pushy about different products but was able to give me some good options since there are pets living in my place.
Very knowledgeable and timely. Protected the corners of my walls from the tube and cord.