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based on 33420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job
Friendly technician
On time, friendly employee, great service, clean carpets! Completely dry in a few hours!
Appointment available the very next day.
Your agent John was extremely qualified and thorough. He was prompt and a gentleman
and so far the cleaning was good.
Good stain cleaning and not as messy equipment. Things smelled nice afterwards.
Great service. On time and professional.
Completely satisfied with quality of service.
Carpet was clean when you were done
My carpets always look great and they dry quickly.
Carpets look great, service is exceptional what else can I say. I only use Zerorez.
Fast , positive outcome , good customer service
The tile cleaning in my primary bedroom bath was the most expensive part of my entire cleaning project, but totally worthless. It was no cleaner than was originally.
I have used Zerorez for several years and I am always delighted with their work!
The technician didn't have very good hygiene and seemed more concerned about making me sign waivers for the services that I didn't want or for parking in my driveway than he was about cleaning my carpets. I did appreciate that he arrived early and completed the job very fast but it that also made me wonder if he did a quality job on the carpets. He told me it would take about 2 hours, but he was done within 1-1/2 hours. He left my door wide open which let in a lot of flies. I felt the customer service aspect of the appointment was lacking. The carpet cleaning tubing was dragged across my wood floors. Nothing was scratched, but that was just lucky. There should be a way to protect your customers wood flooring from scratches when the tubing needs to be pulled through the house.
We are extremely satisfied with how amazing our carpets look and how many stains he was able to remove. They look and feel great. My husband didn't think they would look much different, but he was very pleasantly surprised and keeps talking about it days later. Thank you!
Nice people
Thorough cleaning. Friendly staff
Arrived on time and cleaned the carpet very fast.
My carpet is so soft and clean after service. Whenever I vacuum it, it fluffs right up. It stays clean for a long time.
Fast and exceptionally good at their job of carpet cleaning.
How quick it is
My 15% off coupon was not accepted because I had rugs cleaned and not actual carpet. This exception should be listed on the coupon
They need to be honest if the carpet doesn’t have remedy to don’t do the service . My townhome was cleaned by you guys and then when they did the inspection the carpet didn’t look good then it needed to be replaced anyways. You guys charged me the full price with the bio cleaning and I stuck with the 400.00 payment out to you and the carpet replacement too.
Great carpet cleaning and great service. Every technician we’ve worked with has been friendly and has done a good job.
After drying completely, my downstairs carpets still smell like dog pee. I would like them to come back and redo them.
Good communication. Up front about pricing. Showed up on time. Carpets look great!
My carpet did not get clean to my satisfaction. You can see streaks throughout where some got clean and some did not. Spots remained.
No residue, quick drying, carpet is truly clean. Our carpet cleaning rep was so thorough, communicative, efficient, and cordial.
Professional staff. Explained process and product well. Did a great job.
Great