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based on 33420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Expected the cleaning process to be more effective.
Quality work, professional service
The lack of smell and residue, and efficiency.
They arrive at scheduled time and are very friendly and thorough. My carpet looked great.
Good service and good job done
Cleans well and drys so fast. I was amazed at how quickly three rooms could be cleaned! It didnt take long at all.
The people on the phone and in the trucks are super nice and helpful. Our cleaner, Ethan, was so friendly and so knowledgeable about his job. First, he showed up at the beginning of the time window they gave me. I love that (and love that he called to tell me he was on the way). He gave me a lot of options to choose from and then offered no pressure to get me to choose one or the other. Then he was quick, but incredibly thorough.
We had the same experience with zero res last time we used them as well. Will definitely keep using them. We love that it's less toxic and dries quicker than other companies. The pricing is very fair and the service is exceptional. Our only problem is that we can't add a bigger tip through their payment site!
arrived on time and did a good job.
took a little longer to dry than expected.
looks good.
Service was easy to schedule and technicians were earlier than expected and completed the job quickly.
I am sold on your service, however, my stairs were still damp the next day which surprised me, however there isn't much air flow in this area. I used Zerorez in Commercial buildings in Spokane when working for a Property Management company and was always satisfied with their service and how well the carpets cleaned up.
My only complaint would be that my hardwood floor leading to the carpet areas got quite messy. I don't remember this before. I don't know if they tarped it off previously or if, perhaps the equipment (head) leaked more. Jake was very pleasant and my carpet looks nice.
Thank you!
Communication was great.
I was offered different types of services but didn't feel pressured.
Technician was on time and a good communicator. The carpets look fantastic and he put protectant on the stairs. Price was fair and reasonable for the work that was done. Most important, the smell and extended dampness of the carpets that I have endured in the past didn't exist with ZeroRes. We went out to eat, and when we came back the carpets were dry enough to walk on! I am sold on ZeroRes. This is the first time I have used them but I will never use anyone else.
Professional and answered my questions. The tech who did my carpets was excellent. Can't remember his name.
This was my first treatment but the service provider was courteous, helpful and listened to my concerns. Seemed to do a good job. Hope it improves my lawn.
No soap
Friendly staff. Well trained did a good.
Excellent service.
Our cleaner was very polite. He was on time, clean, in a good mood.
My mother is elderly and requires someone with alot of patients and understanding to the bazillion questions she asks. He was excellent.
Awesome customer service. Our carpet looks great. Thanks
I should not have to tell the cleaner what spots have to gone over again. I felt like I was baby sitting your representative. Also he was in a hurry to get out of there. I did feel like he was trying to do the best job possible.
Friendly and helpful.
The scheduling process was easy and quick. The serviceman was professional, prompt, and thorough. The product is supposedly safe, free of harmful chemicals. The washing is a little bit suspect though.
Service was on time, and the work was excellent
Always pleasant technicians and excellent results
Dallin was awesome! I appreciated that he communicated very clearly with me issues, solutions, and helped me to make educated decisions with tricky ductwork. I greatly appreciate as well that pricing was upfront, all of the charges were clearly explained, and it was very fairly priced!
Efficient, friendly, job well done!
Easy to schedule an appointment. Good communication with the company. Tech showed up on time and was professional. Did a good job cleaning. Offered solutions and was honest about what I did and did not need.
Ultimately the carpets look no different than before cleaning. They were dry within thirty minutes after the technician finished, and there were multiple spots where it seemed like little to no treatment was done. Per my lease, I’m required to pay a “professional” to clean my carpets, but I’m going to have to clean the carpets again on my own to get them cleaner. I was disappointed with the technician, who was late despite urging us to be at the property on time or face a “no show”. I understand he had excuses, but overall a very stressful experience and disappointing carpet result.
I had to check after he was done and it was not quite clean. so we worked together for a little bit more elbow grease. He did better with more elbow grease
The price for the services rendered was in my opinion too high. Over 200 dollars for 30 minutes of cleaning one one, one short hallway and 11 steps seems steep
Zerorez always does a great job. Carson, the technician, was thorough and explained my carpets look beautiful.
My carpets feel and look clean after they dry. Your representatives are amazing.