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based on 33421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician let me know he was "on his way" and arrived on time.
He was courteous and explained the process before he began.
He did a thorough job. My carpets look great!
The tech was friendly but seemed to move pretty quickly. The carpet dried quickly, which I appreciate, but I thought it would look and smell cleaner and fresher. It didn’t seem to make much difference, even though it hasn’t been cleaned for a while. I think the technician should’ve worn some foot covers or other shoe protection as he worked.
Easy to work with
Quick appointment, and pleasant staff
The multiple choices of cleaning you have available, including ottomans. Also, having pet soaks available on hand in case needed.
It is very fast and efficient
It was easy to schedule online. The technician, Parker, arrived on time and did a thorough job with a great attitude.
Carpets look good -- service guy worked hard, did a fine job.
Liked the technician you sent (Jack) he was much better than earlier workers. Didn't spray my furniture and didn't leave streaks on my white carpet. The cleaning was very good
The technician was great. The cost for stairs higher than competitors by 25$. The cost for rug the same. C oh st for chairs also 20$ chair higher.
So good service not the value I thought. The discount saved me.
I was please with work done on my carpets. I was NOT pleased with the cost. I was quoted $167 over the phone for 3 areas (living room, fam. rm. & hallway).
---My bill included a $25 service charge that was never discussed,
---and an additional charge bc my living room equaled 2 rooms according to my tech.
---There was also a $60 charge for pet urine removal (that had been discussed).
---I was given a discount for a FIRST TIME CUSTOMER.
I can't find my receipt right now, but my final bill was approximately $100 extra! I don't understand why I paid so much! Also, I've seen an ad that you run: 3 rooms for $99 + 4th room free. My bill wasn't even close to that!
My carpets look amazing, like new! The technician was professional and helpful.
Gets the carpet clean
Take more time cleaning high traffic areas.
A door was soaked on the bottom and now you see this wavy line of dirty water.
Very pleased with the cleanliness of my carpet and stairs! Reilly was great to work with and very professional. I appreciated how great care was taken with my home. Everything was on time and done in an efficient manner!! Will definitely use again !!
The technician was EXCELLENT!
Nothing right now
carpet looks good. people were good to deal with
Are able to get most stains up or very less noticeable, especially on lighter carpet.
We have used zerorez twice now. Will get rid of
Simple Easy dirt and stains. Anything more than that it Is not very effective at all.
The representative was on-time, perused the location, explained the process, (we were surprised at the time allowed), showed us the invoice on his phone and went to work.
His estimate of the job duration was right on.
All-in-all, a 5 star job.
Thanks to all who contributed to this event!
Fast friendly service, did a great job
I love the product and the fact that there is zero residue left behind.
One room out of three did not come very clean as there are the same old spots showing through the day after cleaning. I would have wanted the technician to either spray the spots several times or go over the room a second time.
DJ was very friendly, efficient and professional and did a very good job on cleaning our carpet.
They were on time, efficient and in one area of carpet, they did this deep-clean process to soak out pet stains! I was impressed with the professional way my entire carpet cleaning process was handled! Props to Parker for his good work. It all only took a little over an hour! Thanks Zerorez!
We liked that it was easy to make an appointment, that they called before they came, and they showed up when they said. We thought it was very nice that they had a military discount too. The technician was very nice and efficient. It went very smoothly. We have used ZeroRez for several years now and have always been satisfied. Thanks!
Made the smell worse when you cleaned. Also, I had to have another company re clean, and they were shocked at how much dirt they got up.
The do good work