Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33731 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2019 — Rated 10 out of 10 by B.R. Zerorez Salt Lake City
What do you like about our products and services?

He kept me informed the entire time. He was very pleasant. I did spend double of what I was expecting but turned out great

Report a concern   October 26, 2019 — Rated 5 out of 10 by C.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Left my carpets very wet and did not rate the carpets also was trying to talk me out of doing my basement saying I need new carpet didn't appreciate it I've had you guys do it before and it was fine and also he charged me extra which is never happened before plus he was taking photos of one area where my dogs have urinated and was it saying that the pet treatment when we even help it pretty disappointing I feel like I should be reimbursed or have you guys come back out thank you First name removed

Report a concern   October 26, 2019 — Rated 10 out of 10 by Tammy Westover Zerorez Salt Lake City
What do you like about our products and services?

Great service. Very friendly staff. Will use service again!

Report a concern   October 26, 2019 — Rated 6 out of 10 by S.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was unpleasantly surprised at what I was charged. The worker did a very good job on the carpets, but I thought I would be charged for 4 rooms. I had a coupon for $33/room, which would have been $132. Instead I was charged $175. I was told that stairs and hallways were charged differently than rooms, and that each of my very small hallways were $40 and my very small stairway was $60. My 2 little halls have always been counted as 1 room and my stairway has always been counted as 1 room. I did not appreciate the way I was billed. I will probably try someone else next time

Report a concern   October 26, 2019 — Rated 10 out of 10 by June McCullough Zerorez Salt Lake City
What do you like about our products and services?

Love the great job that was done. Sure renewed our old carpet. The 6’3” young man who did the work was very nice .

Report a concern   October 26, 2019 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

The guy that cleaned my carpets was great! I will ask for him next time!

Report a concern   October 25, 2019 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician was knowledgeable and friendly.

Report a concern   October 25, 2019 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I really appreciated your cleaning team!

Report a concern   October 25, 2019 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Arrived on time. Very professional. Carpets look great! I will use them again.

Report a concern   October 25, 2019 — Rated 10 out of 10 by Lillian Meredith Zerorez Salt Lake City
What do you like about our products and services?

No soap.

Report a concern   October 25, 2019 — Rated 10 out of 10 by Stephanie Bennett Zerorez Salt Lake City
What do you like about our products and services?

Mitch was very professional and did a great job. My carpets look great.

Report a concern   October 25, 2019 — Rated 10 out of 10 by E.F. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service.

Report a concern   October 25, 2019 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

A very professional service, quick and thorough.

Report a concern   October 25, 2019 — Rated 7 out of 10 by J.S. Zerorez Salt Lake City
What could we do to improve?

The technicians were very friendly and respectful. However, since I paid for extra pre-treatment, I was expecting a better result. There were still stains on one carpet, and my area rug has a smell to it.

Report a concern   October 25, 2019 — Rated 10 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

Awesome people

Report a concern   October 24, 2019 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

All the guys that do the cleaning are very pleasant and very professional which makes your cleaning services one of the best! Plus the carpets are not overly wet, they look clean and dry fast and stay clean plus they smell good!

Report a concern   October 24, 2019 — Rated 10 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

Quick response. Technician was very helpful and gave several opportunities for me to ask questions. I like the aroma of the pretreatment application. Very citrusy.

Report a concern   October 24, 2019 — Rated 10 out of 10 by Tannia Ross Zerorez Salt Lake City
What do you like about our products and services?

I liked the person who cleaned my carpet. He was professional, respectful and thorough. My carpet looked like new after the cleaning- no exaggeration.

Report a concern   October 24, 2019 — Rated 9 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Good Job!!!

Report a concern   October 24, 2019 — Rated 10 out of 10 by Rachel Liston Zerorez Salt Lake City
What do you like about our products and services?

great job, made carpet look new again.

Report a concern   October 24, 2019 — Rated 8 out of 10 by M.O. Zerorez Salt Lake City
What could we do to improve?

I was disappointed this time that the carpet cleaner seemed to be in so much of a rush that he totally missed a couple of spots that I had known were there before he came. I used a hot water and rag on them and they came right out, which makes me believe he was hurrying so much to finish quickly that he just passed right by them or only cursorily went over them. Last year my technician was amazing! In comparison this one was sub par.

Report a concern   October 24, 2019 — Rated 10 out of 10 by V.S. Zerorez Salt Lake City
What do you like about our products and services?

A great job once again. We have pets and have our carpets cleaned 3 time a year.
They do a wonderful job cleaning the traffic areas.

Report a concern   October 24, 2019 — Rated 8 out of 10 by J.M. Zerorez Salt Lake City
What could we do to improve?

Nothing.

Report a concern   October 24, 2019 — Rated 10 out of 10 by Charn Burton Zerorez Salt Lake City
What do you like about our products and services?

The technician was very informative and efficient. She was very hard working and informed me what she was doing at all times. I will use them again!

Report a concern   October 23, 2019 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Didn’t soak carpet. Dried quickly

Report a concern   October 23, 2019 — Rated 9 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Ryan was great! Very knowledgeable and helpful. I didn’t feel pressure to do anything I couldn’t afford. He was quick and honest.

Report a concern   October 23, 2019 — Rated 10 out of 10 by Mary Bushman Zerorez Salt Lake City
What do you like about our products and services?

The service people were prompt, effecient, very personable and did an excellent job. I hope I have the same ones back next time. I highly recommend the product and the service.

Report a concern   October 23, 2019 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

Great service,

Report a concern   October 23, 2019 — Rated 8 out of 10 by L.S. Zerorez Salt Lake City
What could we do to improve?

I have used Zerorez several times, but this last time you sent 1 person, vs. 2, and he did the same area in less time then 2 people previously. I don't think he was really interested in giving me your best.

Report a concern   October 23, 2019 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

I was extremely pleased that the technician was able to get a stain out of our carpet that I didn't think would come out. He also was able to loosen a tough hardened spot of slime from our teenage daughter! I was very pleased with the service!


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