Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33731 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 29, 2019 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

On time, professional, quick - but thorough, courteous, right price!

Report a concern   October 29, 2019 — Rated 5 out of 10 by E.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You've cleaned my carpets at least 5 times and always did a wonderful job. The technicians showed up an hour early and for the area they needed to clean it always took them at least 2 hours. They spent a little more than 1 hour and I was really shocked when they said they were done. I asked if they could clean the couch in my master bedroom and they said "No problem" and didn't clean it. Just kind of disappointed. They left a lot of spots and all of the areas look like once over is good. The stairs weren't clean either. Ann Last name removed

Report a concern   October 29, 2019 — Rated 10 out of 10 by Jana Erickson Zerorez Salt Lake City
What do you like about our products and services?

Prompt, carpets dry quicker, technicians are friendly, carpets are clean!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Chad Lott Zerorez Salt Lake City
What do you like about our products and services?

Conrad was awesome! Informed, respectful of our space and hard working. Loved the services he recommended for our pet issues and how fast he worked. We would definitely use Zerorez again!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Susan Neff Zerorez Salt Lake City
What do you like about our products and services?

I love that there are no chemicals and my carpets, tile and upholstery come out looking like new!

Report a concern   October 29, 2019 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

I like that there are few chemicals. I liked the information the cleaners gave me. Very informative.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Robin Shomaker Zerorez Salt Lake City
What do you like about our products and services?

On time and quality work

Report a concern   October 29, 2019 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free, deep clean

Report a concern   October 29, 2019 — Rated 9 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Always on time
Friendly
Takes time to explain what are doing
guarantee a good job

Report a concern   October 29, 2019 — Rated 8 out of 10 by L.E. Zerorez Salt Lake City
What could we do to improve?

Not have small area rugs at entrances to the houses be an additional charge when the large carpet areas are done.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Brad Moyes Zerorez Salt Lake City
What do you like about our products and services?

The techs that came out were awesome! They were very professional and explained everything to me. They informed me about some additional items that I could take advantage of which I did. They were quick but very thorough. They walked through everything with me before they left to make sure I was completely satisfied. I will request these 2 again next my carpets need cleaned and have already referred several family members and friends.

Report a concern   October 29, 2019 — Rated 9 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

Zane was very polite and professional. Carpets cleaned up well and there was no residue left. My only complaint was that he arrived quite a bit later because the previous appointment took extra time.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Mike Graff Zerorez Salt Lake City
What do you like about our products and services?

The Tech. was friendly, knowledgeable, and did a great job. Carpets look great.

Report a concern   October 28, 2019 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

I didn’t think the carpet would come out looking as good as it did. Zerorez did a fantastic job!

Report a concern   October 28, 2019 — Rated 10 out of 10 by K.D.S. Zerorez Salt Lake City
What do you like about our products and services?

I loved the ease of scheduling online and the professional manner that my cleaner provided.

Report a concern   October 28, 2019 — Rated 8 out of 10 by M.W. Zerorez Salt Lake City
What could we do to improve?

My carpet looks wonderful and the person that came was very friendly, knowledgeable, and prompt. He did a great job, except there were a few stains that did not come up.

Also I feel that I was charged for one too many rooms. The main room was over the 200 limit. so I was charged for an extra room. I feel with all the furniture that was left in the rooms, the actual area cleaned should be what I am charged for not how big the room is.

Report a concern   October 28, 2019 — Rated 10 out of 10 by U.L. Zerorez Salt Lake City
What do you like about our products and services?

You did a great job!

Report a concern   October 28, 2019 — Rated 10 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

I was wondering after the first cleaning. I had to have someone come back. Jacob B came and did a fabulous job - night and day difference.
Thank you for backing your product with the re-do guarentee

Report a concern   October 28, 2019 — Rated 9 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

I love Zerorez. I'm noticing, however, each time they come they try to push more and more "upgrades". I just want my carpets cleaned. If I want protectant, I'll get it. If not, they try to convince me I'm making a big mistake.

They noticed some "body fluid" stains on my daughter's carpet (she has thrown up in her room) and he went into a detailed description of the way they would need to treat the spot, and possibly the padding. I just wanted my carpet cleaned--not an analysis of every stain in every room. I'm not keeping my carpet indefinitely, and life happens so there will be stains. Please don't complicate the process!

Report a concern   October 27, 2019 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

The operator was here on time kept me informed as he did his work and the job turned out outstandingly clean.

Report a concern   October 27, 2019 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

On time. Thorough. Great job

Report a concern   October 27, 2019 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician, Austin, was very professional. He took time to walk me through the process and answer questions. And worked hard in getting the work done.

Report a concern   October 27, 2019 — Rated 10 out of 10 by John Steffensen Zerorez Salt Lake City
What do you like about our products and services?

The way the carpet and couch were cleaned were exceptional. Very through, professional, and friendly. I was notified about the arrival time

Report a concern   October 27, 2019 — Rated 10 out of 10 by Landon Jensen Zerorez Salt Lake City
What do you like about our products and services?

The customer service was amazing!! It was easy and hassle free and our carpets look amazing. Great job Zerorez

Report a concern   October 27, 2019 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Overall it was fine. Should not have done the pet treatment in the one room as it was opening a pandora’s box of way more than I wanted to deal with. Instead of using your high price remedy I’m doing the clean up myself with a less expensive product. The carpet will eventually be replaced anyway.

Report a concern   October 27, 2019 — Rated 9 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

The carpet fibers aren't stiff when the carpet dries like some other carpet cleaning business. It seems that stains don't come back.

Report a concern   October 27, 2019 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service by service technicians.

Report a concern   October 27, 2019 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service. Reasonable prices. Friendly technicians.

Report a concern   October 26, 2019 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks and feels so much better. I'm not worries about my newborn twins being on it now

Report a concern   October 26, 2019 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

EVERYTHING


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