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based on 33731 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It seems to clean as well as any other company we have tried. Our appointment was made with no problem and the technician arrived on time and was very nice, explaining everything as he went along.
The cost was much more than we expected but he did a good job. The add ons (pet spot spray, protection, sealant on tile etc.) Seemed high. We have a very small home and only did walkways in the living room and 3 bedrooms and two halls, along with the tile in our kitchen/dining area. Our bill was over $541.00, which was a shocker.
I wouldn't recommend anyone with tile that has been color sealed have their tile cleaned by this method, unless you plan to reseal it afterwards. The process blew scattered areas out of the grout and trying to just redo those spots didn't match the rest of the floor. My husband spent almost four hours re-sealing the whole floor!
Everyone is so courteous! Thank you!
Friendly and careful with corners and walls. Great experience in my first time using this company. Will call again when I need carpets or upholstery cleaned.
Carpets look great, he called ahead, came on time and was very polite.
We were pleased with the work Zerorez did on our carpets!
They were friendly and very efficient in their job.
They listened to our concerns and made sure our expectations were met. The guy who performed our cleaning was friendly, professional, and made sure we knew everything that was happening and what we were paying for
This was my second time scheduling Zerorez. The technicians were so much better this time! The price was affordable and they were very respectful, friendly, helpful, and did a great job. As I mentioned, this was a much better experience than last time. Glad I decided to give you guys another shot, but I am only rating a 9 because you can't be sure what kind of experience you will get -- depends on the quality of the technicians being employed and sent out.
Technician was very helpful and cleaning was done well.
The gentleman that came to my house was knowledgeable, and helpful.
You did a good job of cleaning our carpets. I just wish that I had known that you charged extra for large throw carpets.
Mostly liked the nice guy who did the work for us I would give him a 10+, Explained everything he was going to do, talked to me about the kind of carpet we had, was just super to work with,, His name is Mike and will request him again. The carpets look great and was surprised at the tile floor when he finished, maybe even a little ashamed at how bad they had gotten. will definetly call you again.
this was our first time having our carpets professionally cleaned and I love the result. Your representative did such a thorough job and was very quick I will definitely use your service again.
Thank you
Our carpets look amazing and the whole house feels really clean. The technician, Ben, is very nice and efficient worker.
It was a very good service visit. My carpet and furniture were cleaned and I felt that I had exactly the type of service I had wanted.
Technician was kind and informed me about the entire cost and process before starting. He provided education about what to expect for dry time and how the areas would look after cleaning. He called when he was on his way and was prompt. The carpets look great!
Employee was fabulous. I left a review on fb about him
I like there is no soap left behind. I like the treatment that fluffs up the carpet nap. I like how clean my carpets are when you guys leave and how they stay clean for a long time afterwards.
Dry times longer than told. Not a problem for us but you may want to change estimates. I didn’t like paying full room price for small bedrooms with only walkways around a large bed but no accommodation for larger rooms. Just charged double. Feels like one way bias and not fair. Would have liked a phone call prior to ask questions and clarify estimates. Otherwise it was good.
Hunter was fantastic.
Great job!
Awesome !!!!!
service was great
The technician was great and did a wonderful job.
The tech was personable. He was honest and let us know about other services Zerorez has and let us make up our minds to add or not add without pressure.
Clean and natural.
We’ve used Zerorez twice now and service has been awesome. The Techs are friendly and easy going and do a fantastic job. It’s quick and results are great.
I had Ben again at my new house. He was just as careful and thorough as he had been at my old house. He had me look over everything and "approve" all he did. He showed me spots he had tried to get out with several different products, but couldn't get. He was honest about it, but also tried all he could. He is friendly and polite. I think he's great!
The guy that came to clean our carpet really did a good job, I was very pleased with him
Carpet looks new after cleaning and traffic areas of my carpet truly stay clean longer.
The clean I get