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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent !
Great service!
Everything. Great service and ways to work with.
It gets our carpets clean and the cleaners are professional in their demeanor.
I like that there is no residue and it seems to stay clean longer.
Quick scheduling, friendly staff on the phone and in the field, and thorough cleaning.
on time good and complete work very pleasant
I really like the way the carpet feels after zero Rez cleans my carpets versus other companies that use soaps and detergents. The technicians that were at my house recently were very friendly and did an amazing job!
Went very fast, left the carpet wetter than they should have, they should have took the needed time to get more water out. They did an average job of getting the carpet clean.
We loved the end result with Zerorez. We had a great experience! We will be using them each time we need to clean our carpets and love that their are no harsh chemicals used.
The technician was super friendly and we were satisfied with him, but the carpets don't look any different than they did before. The few spots are not gone and the pet treatment did not do anything. The spots are only a few days old so I was surprised that nothing more came out. I am very disappointed in the results; I had expected a lot more given the reputation ZeroRes has. I would like to have another technician come back out and redo the cleaning since the first proved ineffective.
Seems carpet cleaners should be able to make the carpets shine first time around.....not telling me they can’t get spots out of a carpet, when we get our carpets cleaned every year.
I love that there is no residue, beyond that your service professionals are friendly, knowledgeable and do a good job
It's easy to schedule an appointment online, yet if you have questions or need assistance, Zerorez customer service is excellent. The technician was prompt, courteous, knowledgeable, and pleasant. Our carpets have never been so clean after having them "cleaned." The Zerorez method is the BEST! We will be using Zerorez from now on. My friends and Doug Wright were absolutely right in suggesting Zerorez.
I was very impressed by your technician. He did a very good job and had a lot of knowledge of your services and products.
They took their time and made sure they got the carpet looking as good as possible.
Great bunch of guys and nothing but service and making us happy..
Technician was very professional and knowledgeable. Very pleased
They look great and he was so kind
Great service
The guys that serviced us were very nice and professional!
you always do a good job
My carpeting is really clean! I love it!
The carpet cleaner guy was awesome!!! Super nice. It looks better slightly but not worth over 500 I would think all stains would be gone..understandably that is not always the case but all the problem areas I had org are still there.. so I'm confused that those areas would not be gone.. I paid for 3 per treatment areas too and I still see the stains with the black light. So overall I dont feel it was worth the cost. I times previous I didnt notice this. But like a standard stain I would think it would be gone.. :*( just dont feel like it was worth the cost for previous times it looked better. Not sure if your products changed or what. I'm not sure I'll use zero res again :( I normally dont complain but just don't feel like it was worth it. And the carpet guy was great he was great. He's actually cleaned my home before.
Technology
Amazing customer service and a quality clean. Our technicians made note of our areas of concern and were thorough in their treatment, paying attention to details. They were also very professional and friendly with our interactions.
John the technician was absolutely wonderful and his mannerisms and seem to enjoy his job and was very detail oriented. We will call zero razz and request John Voll Again
Tremendous technicians who did a great job, and did everything needed for me to be a happy customer. They took extra care to protect the corners of my baseboards, and were prompt with their arrival times. Great service. Will use them again.
Carpeting came out amazing!
We knew exactly when the technician would arrive. He explained what he was going to do in detail. He asked if we had any problem areas that he needed to focus on.