Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34260 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2020 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

I was amazed at how clean our technician was able to get our carpet! He was also very friendly and professional.

Report a concern   January 24, 2020 — Rated 10 out of 10 by Susan Kirby Zerorez Salt Lake City
What do you like about our products and services?

Friendly, convenient service. Loved the tech who came out. Very personable.

Report a concern   January 24, 2020 — Rated 10 out of 10 by T.N. Zerorez Salt Lake City
What do you like about our products and services?

No residue left. Technicians are friendly. They wear booties. They take care to protect the walls.

Report a concern   January 24, 2020 — Rated 10 out of 10 by Gail Halladay Zerorez Salt Lake City
What do you like about our products and services?

The products clean the carpets as promised without a residue. And they also dry quickly so we can get back to living in our home. And your service rep, Hunter, was great. He worked hard to remove a few stains and did an outstanding job. He recommended the stain guard and was so knowledgeable on many fronts. Great representative for your company. We’re very happy with Zerorez.

Report a concern   January 24, 2020 — Rated 6 out of 10 by L.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Employee was very helpful. Our carpets haven't been cleaned for a couple of years, and we have had a puppy in the meantime. I expected to see our carpets look a bit brighter, but they didn't. We had a couple of stained areas, and they didn't lessen either. It was more expensive to use you, but I feel I could have used a cheaper alternative with the same results.

Report a concern   January 24, 2020 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

Mitch did a great job. He was prompt courteous and thorough. Carpets look great.

Report a concern   January 23, 2020 — Rated 10 out of 10 by Steven Statham Zerorez Salt Lake City
What do you like about our products and services?

Good communication and great, fast and reliable service!

Report a concern   January 23, 2020 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

They came to remove a cat urine stain and it didn’t come out the first time but they came back at no cost to me to get it taken care of. That is so awesome customer service!!

Report a concern   January 23, 2020 — Rated 10 out of 10 by Karen Clement Zerorez Salt Lake City
What do you like about our products and services?

The carpet seems to stay clean longer. your service people are alway very helpful and polite

Report a concern   January 23, 2020 — Rated 9 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Your service rep was friendly and did a nice job. He offered additional services but was not pushy. He did a great job cleaning and had me inspect his work. I will return to Zerorez in the future.

Report a concern   January 23, 2020 — Rated 10 out of 10 by Marilyn Gillette Zerorez Salt Lake City
What do you like about our products and services?

Excellent, fast service at a great price. My rugs haven't looked so good since they were new!

Report a concern   January 23, 2020 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

We were vey pleased with the cleaning service.

Report a concern   January 23, 2020 — Rated 8 out of 10 by A.A. Zerorez Salt Lake City
What could we do to improve?

The service is great but I think it’s very over priced.

Report a concern   January 23, 2020 — Rated 8 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

The young man who cleaned our carpet, I believe his name was Ben (?), gave us the impression he really did not like his job and it showed in the way he did the cleaning. We have had some very good carpet cleaners in the past. I was very disappointed in his attitude.

Report a concern   January 22, 2020 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

On time and great service!

Report a concern   January 22, 2020 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

They called and told me what time they would be there and showed up right on time. The carpet looked great and it was a great price!

Report a concern   January 22, 2020 — Rated 9 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet was so soft and smelled so nice. Also it dried quickly.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Chris Carlson Zerorez Salt Lake City
What do you like about our products and services?

Quick. Efficient. Friendly

Report a concern   January 22, 2020 — Rated 10 out of 10 by Cathryn Evans Zerorez Salt Lake City
What do you like about our products and services?

Jared has been very considerate and respectful about my specific requests on cleaning our new carpet. Jared did an excellent
Job! Thank you!

Report a concern   January 22, 2020 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Great clean great people

Report a concern   January 22, 2020 — Rated 10 out of 10 by H.O. Zerorez Salt Lake City
What do you like about our products and services?

On time, friendly and professional

Report a concern   January 22, 2020 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

My tech was very professional and polite. He worked fast was very thorough. The stains on the carpet cleaned up nicely and my concerns were addressed professionally.

Report a concern   January 22, 2020 — Rated 9 out of 10 by Neil Sebring Zerorez Salt Lake City
What do you like about our products and services?

The two young gentlemen that did the cleaning were polite and professional. The carpets look great after.

Report a concern   January 22, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Did a nice job. Quickly and efficiently done. Definitely recommend.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Shauna Black Zerorez Salt Lake City
What do you like about our products and services?

We have used this company several times, they are prompt, very nice and my floors always look great. I had my tiles cleaned for the first time and could not believe the difference.

Report a concern   January 20, 2020 — Rated 10 out of 10 by Kurtis Hughes Zerorez Salt Lake City
What do you like about our products and services?

Prompt and efficient service.
Staff always professional and courteous.

Report a concern   January 20, 2020 — Rated 10 out of 10 by David Lassig Zerorez Salt Lake City
What do you like about our products and services?

The man that came was very friendly and professional. He did a great job and did it in a timely manner. He explained everything and gave me a bid before he started. I will for sure have them back next time it's cleaning time.

Report a concern   January 20, 2020 — Rated 10 out of 10 by Stacy Tucker Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great! They are reliable and informative.

Report a concern   January 20, 2020 — Rated 10 out of 10 by Cathryn Evans Zerorez Salt Lake City
What do you like about our products and services?

Jared and Emilio were fantastic given that we had some very stubborn stains on our new carpet. They listened to what I had to say and proceeded with a very professional protocol! Thank you Jared and Emilio! I want you to come out the next time!

Report a concern   January 20, 2020 — Rated 8 out of 10 by R.B. Zerorez Salt Lake City
What could we do to improve?

The carpet is clean and the people who cleaned it were great but it just always adds up when you try to get your carpets professionally done.


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