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based on 34645 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy who came was nice but the carpets don’t look any cleaner.
Tape the corner guards to the railings and the door to prevent paint damage.
It was an easy process from beginning to end!
Really brought the carpet back, very happy
they were very professional.
Freindly service and cleaned carpets look good.
It was our first time using a carpet cleaning company, and I guess expectations were not in line with reality. We have two cats and a dog and we expected that more of the put fur would have been picked up.
Our carpets are clean. The technician was great.
The person who did the cleaning was thorough, friendly and professional.
Easy to schedule good quality work
Quick but complete.
Great service and cleaning crew. Overpriced for tile sealing.
Pricing and ensuring completion of job. Don’t leave it to the hone owner to point out issues that need resolved.
They were quick and efficient. Thank you for your services.
We have used Zerorez services several times. Each time they have been very responsive, listened to us when we have problem areas we wanted specifically cleaned, (stairways and high traffic areas) and their availability to our needed hours of operation has been great. We do recommend them to others.
Your products are fresh smelling and quick drying. Your techs were very polite and efficient.
low residue
I appreciate your thoughtful, friendly technicians. And, I really like your occasional promotions.
I am very pleased with how my carpets, furniture, and shower tile turned out. They look great and my carpet is so soft. Our sneezing and coughing have been reduced greatly since the cleaning. I love that no chemicals are used and if there is a stain, citrus is used. The technician that did the work was very courteous and thorough. Thank you very much!
Teach your tech's what the "NAP" of the carpet is. I had to explain that even if one side of the "nap" was clean, the other side had to be cleaned also.
And you could also mention to them that when they put a solvent on the carpet, it needs to sit a few minutes to do it's work, then clean that area. The young man didn't do that.
I have a light beige carpet. I know it is a pain to get it clean around t.he eating area. The young man seemed to be in a hurry, and didn't get all the spots out, now I have to call you and bother you about getting someone here to clean the spots that were missed. I'm so sorry to have to bother you.
Other than that, your man did a great job, and I will invite you to come into my home and clean the carpets again.
Thank you for listening to me. If you should want to call me, my telephone # is: Phone number removed.
Name removed
I was very pleased with the men who showed up. They were on time, polite, friendly, helpful and considerate of me. They did a great job and I am so happy with the results. I have already recommend your company to two friends. Thank you!
Service was great and super easy.
Fast , friendly, polite, punctual.
No booties worn by technician
Didn’t smell clean
Hodge podge raking , so it looked hit or miss with the machine
You did what you said you would do.
very expensive, even with promotions. Extra charge for every little thing, like a walk in closet that isn't any bigger than a normal closet, just deeper than wider.
You do a good job! Are on time.
Very professional service.
The guys who came were very professional. They took time to make sure things were done right.
Great service. Technician was informative and professional