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based on 34253 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctuality—friendliness—good at explaining processes—cleanliness.
Great deals, great customer service and great results!
Take more time to extract the most water.
Now that the carpet is dry, some of the high traffic areas just don't look much cleaner.
frinderly office staff
Our technician was great. He came explained everything as he went along, and when we had issues (minor) on a very soiled spot, he came back to fix it.
I have had great experiences with the employees. They know how to get my carpet clean and what they can do to make it look great and keep it looking great. They offer what will help my carpet and have never pressured me into anything. They recommend changes to what I ask for to give me what will be the best for my carpets.
The carpets look great. Thank you for getting it done.
It would be great if you could provide information about the carpet protectants you sell prior to the technician showing up to take care of the carpet. I was caught off guard and didn't have time to do the research to determine if I wanted him to apply the protectant.
The person that called to confirm my appt was pleasant and so helpful and accommodating. Love the customer service at Zerorez.
My cleaned carpet feels great!
On time, super clean!
Zerorez always does wonderful job.
They came on time, they wore masks and shoe coverings, they explained what they were going to do, they were very pleasant. They did a great job, and there was no remaining odor or chemicals. I didn't have to worry about grandkids playing on the carpets after they were dry. I've had your company come to clean carpets several times in the past. They are consistently very good at their job. I will always use Zerorez - even though my bill ended up being twice what they had estimated because the pet damage to the carpet was much more extensive than they thought. They asked me first if that was OK and I told them to go ahead and do the extra cleaning and I would pay the price for it.
Very efficient, friendly and helpful.
Ver satisfied with results. Technician very friendly and do a very good job.
My carpets are clean. It was easy to schedule an appointment. The technician was pleasant.
My technician left some spots where dirty water accumulated on my carpet and left stains.
Ben did a thorough job, was very professional, explained things well and our carpets look great! Many thanks, & I will, most definitely, recommend zerorez!
Tech Service and the unique cleaning method. DJS
Unfortunately a lot of my carpet stains were still visible even after the cleaning. I knew the spilled paint wouldn’t come out 🙄 but I was really hoping the other dirt and pet stains would come out. Also, my carpet was pretty soaked and didn’t dry until the next day and then there were some stiff spots. Based on other reviews that was one of the best compliments about your company, fast drying and no stiffness from chemicals, which is the main reason I decided to go with your company. The service was definitely better than other companies I’ve used. I just had higher expectations based on all the positive feedback I read. Maybe my carpets are just too far gone to look better even after a professional cleaning.
Thank you for sending such a fine young man to clean my carpets. He was very friendly and nice. I’m 82 years old and really appreciated. ❤️🥰
I was able to get the service scheduled quickly and easily. The technician came when promised, he was fast, efficient, and did a fantastic job.
Your upfront with pricing ahead of time. I like the product for my carpet
I like everything except the additional charge for where i live. There are other companies that are closer and don't charge me the extra amount.
The young man that came was very knowledgeable and explained the 3 steps he would be using
and how they help. He told us not to wear shoes across the floor until it was dry. He told us the tips for restoring the furniture to their places. We appreciated very much his tips and we did them.
From beginning to end this was a great experience. The customer service and communication was excellent. Prompt couteous service! And the rugs look great!
The service was top notch and professional and would recommend Zero rez to all, Thanks for your quality job and services.
John did a very nice job and was professional.
We would like a copy of our invoice if possible please.
Simple and fast
Very Friendly and always on time
Love how clean my carpets are and how quickly they dry.
Very prompt, friendly, professional dicussing all the options, flexible, and the areas cleaned are very well done. I especially appreciated that the carpet was not as wet as other times when rugs were cleaned.