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based on 33721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean everything feels after they leave
Our cleaner was great! He went the extra mile, was very pleasant and very fast. The carpet dried quickly and there were no hidden fees.
Great service, super fast and the technician was super helpful.
I like how you don’t use chemicals
Courteous tricks, excellent results
We really appreciated the technician's thoroughness and attention to detail. The Zerorez treatment left our carpet clean, without any residue. Thanks!
Great job by the service guy. Friendly and knowledgeable. He let us know what shape our carpets and pads were in each room. My wife was extremely satisfied, and that's not always the case! Heh, heh....
Great service without a bunch of upsell. Very happy.
They did a great job at a fair price.
Good quality service, quick, friendly
Your product did not clean my carpets as well as I thought that it should . Very disappointed in the product.
The “up-selling” was annoying! What started out to be a $99 special ended up being $314!?!?!
Your technician tried very hard to please me.
good service
Service was easy to schedule and execution of the cleaning was great as well!
Great communication in letting me know all my options. Great customer service! My carpet looks great.
We like how you were able to get stains out and make carpet that looks horrible look great again.
The service person is always friendly, efficient, and gets my carpets thoroughly clean.
Good service except the last guy that did our carpet didn’t really do a good job because there were still stains in our carpet.
The 2 young men who came to clean our carpets were very professional. They were quick and did a great job!
I am sadly disappointed in the outcome of my zerorez appointment. I spent a small fortune. Over $700 on only 3 areas. The kitchen tile is splotchy. Some of the grout came clean, and other areas didn't. And the living room and hallway I had cleaned and treated, and honestly, it feels exactly the same. I was hoping to notice more of a difference in my brand new carpet.
I would like to request to have Richard come back and redo the tile. He said once it dried, all the grout would lighten up. It looks like some of the spots were just missed.
Thanks.
Phone number removed
First name removed
It’s left a funky smell in our house
That you don’t use harsh chemicals and can magically get stains out.
We get what we want...Clean rugs
Just the price. Most of my friends could not afford it. Loved the way it cleaned the carpets that I had done.
The technician Conrad was great. He was efficient and timely. Zerorez was scheduled to clean my carpets with in a few days of me calling.
We liked you so much, we will be calling every few months to come clean our white sofa.
Everything! No problems
The technician did a great job cleaning and explaining everything needed to be done. We are very pleased with the results!
I've used Zerorez for years and have always been pleased, however, this experience was even better than previously because absolutely every spot was gone! In the past, I've needed to point out one or two places needing more work, and especially along the edge of carpet bordering my kitchen tile floor. I was surprised, however, at how long it took for the drying to be complete. I don't recall it being over 8 hours to dry in past years.