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based on 34252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
all natural & no residue
Tech was very professional and eager to do a great job. Thank you.
I’m very satisfied with the job that was done and how hard and quickly your cleaner worked. Thank you!
Our technician was great. Our carpets look clean and we are hoping the protectant will be worth the cost.
The young man was courteous and did his job ell.
Your men are well mannered and take every caution not to disrupt anything in the rooms they clean. I am well pleased with the way the carpets cleaned. They look GOOD!
John Voss was the most put together carpet cleaner I have ever had. Very professional and smart. My carpets are the cleanest they have been since they were new 4 years ago. John was able to simply get out gunk on the carpet that I was ready to cut out! The carpets feel so good on our feet. Thank you.
Quick and friendly, carpets look great.
Got out the spots that have been there for a while. Love how clean and bright my area rugs are.
Ben was the tech and did an excellent job. He was attentive to what we wanted done and very courteous. We have used ZEROREZ for years and will continue to do so.
Austin was very knowledgeable and courteous.
He was thorough
The carpets and rugs look great and were dry when he said they would be
No crunchy residue... carpets/rugs were soft and lovely
No chemical smell, just my wet wool rug smell for a few hours
My carpets look brighter and fuller and we are very pleased!
Easy to make appointments and very prompt after appointment has been made. Do very good job cleaning carpets.
Cameron and his partner came to the house on time and told us exactly what they would be doing and proceeded to do it. The started on the floors and worked until it was done. They were both very conscientious and willingly answered all our questions. They were clean and well groomed as a PROFESSIONAL should be. As they worked we could hardly believe the beautiful transformation in the color and restoration of our home. We are deeply impressed and pleased with ZEROREZ and highly recommend them as
your carpet restoration team.
They don't JUST clean your home....it is restored to a beautifully finished house.
Thank you Cameron and ZEROREZ!!!!!
Gratefully yours, Philip and Taunya Last name removed
The process is exactly what they claim. And the service is amazing.
Great people and quick service! Very happy with the process start to finish. Ben and John were great!
Was thinking the carpet would've been cleaner.
Cleans well with no residue and dries quickly
I felt the technician that was here was in such a hurry to leave.
Great job!!
No chemicals
Your guys did an excellent job!
What a great job, my carpets look great. The tech did an amazing job!
The price.
Brian our cleaning guy did a wonderful job!! We want him back to do our next cleaning!!
Knowledge and kind.
the tech was good. I had a heavier wear spot in one area that i felt needed additional attention. I offered to pay more for more time on it. he told me that it will be fine with just the regular attention. it looks good.
thanks!
I ordered cleaning for all the carpeted rooms in my house, which amounted to 6 rooms plus a large area rug. The technician said that due to the size of the rug he would charge it as a room rather than a rug, which I appreciated. I assumed I would be charged for 7 rooms. Rather, I was still charged for 6 rooms and one of our bedrooms was excluded. This was not communicated and I was not asked for input about which room would not be cleaned. It's not a big deal overall, but I was frustrated at the lack of communication and finding out on my own that one of the rooms was not cleaned (as I had originally specified cleaning all carpet in the house).
Our two main high-traffic areas didn't look as clean as I had expected (the carpet is a year and a half old so I was surprised—they look about the same now as they did prior to being cleaned), but the area rug, which is closer to 7 years old, looked better than I expected.
I appreciated the friendliness and efficiency of the technicians!
They were on time, quick and efficient. They were so nice and easy to talk to.
We would like to have a and agreement to have you come every three months the workers did not know anything about that so it is not been addressed is that possible
Efficient, friendly, and professional staff
Carpets are cleaned thoroughly with no residue to attract dirt