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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your product appears to be very effective with fairly quick dry times and the carpet feels unadulterated afterwards.
The stain removal wasn't as good as I had hoped. There are shadows of the stains. For the $100 extra charged I expected better.
So prompt, efficient, thorough. I loved the workers... so pleasant and respectful. Drew was the greatest!
all good
Carpet dries quickly, no smell. It's quick nad customer service is great!
Jacob and Brigham were friendly and efficient from the start, answering my many questions along the way. The carpets were cleaner than after any other company I have used. I was very impressed.
Service was on time and well done.
Great work
He was very helpful and did a good job!
The guys were great and so was there job.
Hunter was great. The results are great. Everything Doug Wright has said about you is right on.
Service was great
You have been a great company to work with.
Your technician was very nice and fast and did a great job
The workers came right on time, they were very friendly and did a great job. I think Zerorez is the best.
I had a very good guy cleaning my carpets,(Riley Cox) He was very professional and did a great job.
You guys do a good job and will come back at no charge to redo certain areas. Price is reasonable too.
Zerorez always cleans our home thoroughly, and doesn't leave our carpet soaking wet!
I think your company does a great job with cleaning carpets yet I think you should add in the issue of vacuuming for the clients before you do the shampooing. That is a minimal thing compared to what happened to me this past experience. I worked with the business side of the company and got scheduled for our cleaning and thought it would be done, but apparently we did not get put on the calendar because on the day I thought they would come, they did not show up. I waited and waited but they did not show up and I called and could not get through to any one. When I finally got ahold of some one the next week. They informed me that I was not scheduled and the only person that could put me on the schedule was out of the office for a family emergency and I would have to wait until he returned to get scheduled. I finally got a call and was able to get scheduled three weeks later. They offered me a discount on services but I was not happy. I appreciated what they were trying to do but scheduling for a business cleaning is hard because we need to be closed for the cleaning to happen and we are open 6 days a week. That made getting rescheduled really difficult. The cleaning has now been done and it looks great! Scheduling is my complaint and did not like how the office seemed not able to help me or get me scheduled until the one employee could return from their emergency. I hope that this group will fix this issue with scheduling so their quality of service will match their service for scheduling.
Results were way above expectations!
Great service. Thorough job.
Friendly
John did an excellent job and when I asked if he could also do the stairs, he was very willing to add this to our job. Looks great!
Loved the ease of scheduling and the fact that you showed up when and as expected
Great job on carpet cleaning, quick dry time, good cleaning technician, used protective equipment to avoid any scratches or damage to furniture . Highly satisfied and will give highest recommendation!
It seems like a step was missed. There are still some pee spots in my great room, and every time we step in the carpet it smells like dog pee. I really didn’t expect that.
They did a great job!!!
They did a great job!!!!
Do a nice job
The fellow who came did not introduce himself and barely spoke at all. I pointed out a few spots that needed attention and that was most of the conversation. He gave me the $ amount after measuring the rooms. I thought I was expected to pay then so my husband sent the payment as the fellow was cleaning. On the payment, the question was asked--yes or no--if we had been told about protectorant. Since the fellow had just started working, we mistakenly assumed he would be, of course, asking this question to us. So we marked YES, but the fellow NEVER asked us about protectorant.
It took a LONG time for the carpets to dry and we found some spots that had not stood out before in one room and on the stairs. It would have been nice for the fellow to say something to us. Also the cleaned rooms do not smell very fresh at all--there is kind of a dank order.
Well, that is our feedback--was not very good this time around. Not satisfied.