Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34252 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2021 — Rated 10 out of 10 by J.V. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great- the workers were awesome.

Report a concern   January 21, 2021 — Rated 5 out of 10 by L.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Zerorez was very understanding and cooperative when I sent the picture of what I vacuumed up from 1 room using a brand new, never used, shark vacuum a couple days after cleaning. There was hardly any traffic in the main room after the initial cleaning and my vacuuming but I picked up a considerable amount of yuck! Zerorez returned 1 week later and recleaned the carpets. Thank you very much. I hope a double cleaning will help in the cleanliness of my carpets.

I also tried the tile cleaning the 2nd time the technician came out so I could try and "pay it forward" to you guys. The cleaning was Unsuccessful and my tile looks exactly the same as if I mopped it myself.

Best,

LG, West Jordan
p.s. Both technicians were extremely friendly and courteous

Report a concern   January 21, 2021 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is quick and efficient and they do a great job. I also like that they use corner guards so my walls don't end up messed up.

Report a concern   January 21, 2021 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

On time, quick cleaning time and fast drying. Appreciate the care taken by the technicians to protect corners and walls.

Report a concern   January 21, 2021 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

Timely, professional and no pressure for additional services.

Report a concern   January 21, 2021 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and friendly. The carpet looks incredibly clean and smells clean.

Report a concern   January 21, 2021 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   January 21, 2021 — Rated 3 out of 10 by R.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I am upset with the price I was charged. I know I agreed to the price, but I called and got a couple of guoats from other carpet cleaning companies and they 50 percent lower !

Report a concern   January 21, 2021 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

friendly and efficient technicians.

Report a concern   January 21, 2021 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

We really liked how Brian cleaned our carpet !He went the extra step telling us everything we needed to know about the cleaning. He also suggested we purchase a UV light to find pet stains in the prevention of pet accidents from incurring more. Brian had to come back to redo because we found other spots showed up using the UV light. He asked if my husband would stay with him while he cleaned to point out the stains we discovered. Once again Brian did an excellent job explaining the spots could be in the pad. We were very pleased with his job and want him to come back when the carpet needs cleaning again. Keep up the good work Brian!!

Report a concern   January 20, 2021 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

I know I can trust the service to work and provide lasting protection for my carpet.

Report a concern   January 20, 2021 — Rated 9 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

The tech was prompt and courteous. He was patient and did a good job.

Report a concern   January 20, 2021 — Rated 10 out of 10 by Janelle Simpson Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and professional. Great recommendations for future carpet replacement and maintenance! And super fast with excellent results!

Report a concern   January 20, 2021 — Rated 10 out of 10 by Ann Tanner Zerorez Salt Lake City
What do you like about our products and services?

The technicians showed up as scheduled. They went to work, first looking at our problem areas and offering suggestions to try and solve them. They worked hard and efficiently and left our home feeling cleaner.
We have used Zerorez for several years and have never been disappointed.

Report a concern   January 20, 2021 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

I like that you put furniture guards up and that your careful not to damage anything.

Report a concern   January 20, 2021 — Rated 10 out of 10 by C.A. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looked and smelled so much better! It looks really good. Usually when I’ve gotten carpets cleaned, they’ve felt like there was a film of soap or something stuck on them. They felt yucky. These ones felt great.

Report a concern   January 20, 2021 — Rated 10 out of 10 by Alecia Garzand Zerorez Salt Lake City
What do you like about our products and services?

It was a great experience. Our technician was friendly, helpful and did a great job.

Report a concern   January 20, 2021 — Rated 10 out of 10 by Trinette Thompson Zerorez Salt Lake City
What do you like about our products and services?

Personable,friendly,convenient, not extra wet after cleaning, just perfect 😁

Report a concern   January 20, 2021 — Rated 8 out of 10 by D.S. Zerorez Salt Lake City
What could we do to improve?

Your employee's are wonderful! Your product is good! Too expensive, I cannot recommend to the people I know because of the cost.

Report a concern   January 19, 2021 — Rated 10 out of 10 by Leslie Bishop Zerorez Salt Lake City
What do you like about our products and services?

I was extremely impressed with their technician Conrad. The company is very professional and quick with their responses.

Report a concern   January 19, 2021 — Rated 10 out of 10 by N.C. Zerorez Salt Lake City
What do you like about our products and services?

Jacob was great! He is an asset to ZeroRez.

Report a concern   January 19, 2021 — Rated 8 out of 10 by S.A. Zerorez Salt Lake City
What could we do to improve?

My carpet was soaked, I’ve never had it be so wet when you were done. Looks super just wet.

Report a concern   January 19, 2021 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

The service person - Ben - was extremely nice and accommodating. He take care to protect walls and furnishings. Stains came out that we didn't think would and I would definitely use Zeroez again and would definitely recommend to other people. Very pleased!!!

Report a concern   January 18, 2021 — Rated 8 out of 10 by D.J. Zerorez Salt Lake City
What could we do to improve?

The rug technician sent out recently was very nice and very conscientious of his work.

The stairway landing carpet is still stained but cleaned quite well. I am trying to get the remaining stains out of the carpeting.

The bedroom that was re-cleaned came out beautifully.

Thank you very much.
First name removed and Richard Last name removed

Report a concern   January 18, 2021 — Rated 9 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

They do a good job
Most techs share with you their thoughts and recommendations on what you are needing done
Job does not take too long to dry

Report a concern   January 18, 2021 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Our service person was vey courteous and helpful in explaining to me what was available to clean and remove stains we had in our carpet. Was very knowledgeable. We are pleased with how great our carpet looks!
Thank ou

Report a concern   January 17, 2021 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

No harsh chemicals, quick dry time, and professional cleaning. Thanks a bunch.

Report a concern   January 17, 2021 — Rated 10 out of 10 by Bridget Powell Zerorez Salt Lake City
What do you like about our products and services?

Great communication and professional service.

Report a concern   January 17, 2021 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service, quick but thorough.

Report a concern   January 17, 2021 — Rated 10 out of 10 by Bill Nott Zerorez Salt Lake City
What do you like about our products and services?

Easy to set an appt online. I like the Saturday early morning service. The job the tech performs is always the best.


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