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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets feel soft when the dry.
Great service and clean carpets.
Great personal.
The technician was friendly and efficient. He explained the process and answered all our questions, then he got to work.
Friendly, fast and did a great job!
Friendly and professional techs. I really like how the carpet doesn’t get crunchy and is really fluffy after cleaning
I first used you guys to help me clean some tile at my father's place and I was not impressed what so ever. I decided to listen to my favorite radio host, (Doug Wright), who swears by your amazing carpet cleaning and I called you back to my home. I had my stairs, that were stained by dog urine, and I was worried that you would not clean to my expectation. Low and behold the finished product is impeccable to say the least! Odor is gone, stains are lifted and your employee was beyond professional and courteous. I am so happy I tried you out again, and am happy to report I will be calling you back. Thank you Zerorez, well done!!
Always on time. Polite and very knowledgeable about carpet. Will use them again
That you don't use chemicals. Fast & friendly. Our tech was fantastic, very polite & competent.
They always do a great job. Walk through with you to see all your concerns. Explain everything well. Always asking if I have any questions. Quick but thorough. Make you feel you are important to their company. I have never used anyone else.
The time on drying tool over 24 hours not seven or eight as was prommised
I've now had my carpets cleaned and then had a couch cleaned by ZeroRez within the last 3 months. I first had my carpets cleaned in July or August, and I was disappointed that the carpets were very crisp and crunchy when they were all done....so much for the advertisement that there's no crunchy residue left over. My most recent appointment was to have the couch cleaned. While it did get cleaned well, the vacuum suction was so strong that it has now left suction lines/marks all over my couch that don't look very good. Disappointed.
Mitch was great and our carpets feel and look great! Very satisfied with the whole Zerorez experience.
Our representative was early to our appointment. He was very professional. He did a great job. Our carpets look great. I have recommended them to friends and family.
I personally like the Zerorez cleaning process. Carpets are like new afterwards!
It was great!!! The tech did an incredible job not only by being super friendly, but he was extremely thorough and was great to show us before and after photos of the difference. He was wonderful.
Claiming a family room is two rooms so you can charge extra.
Terrible customer service and communication from the carpet cleaner himself.
Justin did a great job. I will ask for him next time I have Zerorez come in for work. I really like the process and how everything looks when they’re done. Give them a try.
Your employees know what good customer service is.
You’re also proactive with customers.
Efficient
I wish I could afford to have your services more often but I do appreciate your sales and discounts.
You do a great job and your team members are great to work with.
Zerorez is next level clean! They are, plain and simply, the best carpet cleaning service in the business.
Fast,polite service. Very clean carpets with no Soap smell left afterwards.
The service technician Hunter was thorough in his inspection of what I needed cleaned. Very professional and courteous. I really liked the method of credit card payment. Very user friendly.
No chemicals
We liked the timelines of the service. The technician showed up on time and was very efficient and friendly. We have used Zerorez for several years.
Professional service, you do a good job in a timely matter.
My carpets are 10 years old and you have kept them looking almost new! Your service has been great! I have even had a couple of emergencies and you have worked me in that day to take care of my problem. Thank you!
The young man was very polite and knowledgeable. He followed Covid 19 protocol and did a good job.
This was a re-do from service the prior week.
Ben did a fantastic job in taking care of the unacceptable job from last week.
No fuss, no muss just a great job
I like the fresh clean smell and feel of my carpet after it has been cleaned.
Our Carpet tech was great! Efficient and detailed! Loved our clean house!