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based on 33721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hard working employees who are courteous and go the extra mile making sure everything is done perfectly!
Quick, efficient, clean but no overpowering chemical smell. Really love these guys.
IT WAS FAST AND I didn't have to move all the furniture. The floors were clean and dry. The operator was knowledgeable and polite.
There were several spots which tech was unable to revmove from carpet. Also, when we went over the basement stairs with a wet rag, it was quite dirty
They were friendly and fast!
No chemical smells!
Came on time.
Great cleaning. Carpets and sofas looked wonderful.
Service people and people answering phones. Customer Service
Quality work. Saw definitive improvement in the cleanliness of my carpet after having them cleaned.
The guys were friendly and efficient. They did a great job!
Great service I tell everyone to call you. In fact you had just left my friend Lisa’s house before coming to my house for a spot cleaning.
We absolutely loved the last technician we had... he was fantastic!!
We had a second visit today to FU with problems from initial cleaning -runs in the carpet. Second technician couldn’t provide a reasonable explanation. Said he’d report this problem.
Easy, priced right and professional.
My carpets felt horrible afterwards. They went from soft and luscious to feeling matted and crusty. My carpets were cleaned on a Tuesday and I left town early Wednesday morning. I arrived back home on Friday evening to carpets that were rough and crusty. I re vacuumed my carpets to hopefully lift off the layer of residue and it helped but they are still nothing compared to the areas that weren’t treated.
I just looked at my large furniture and there is sudsy residue splattered on everything.
He was very nice and friendly. But I felt my experience with Zerorez was terrible as far as the product is concerned.
You have a major upsell as part of your business model. This is a big turnoff and should be changed or forewarned. I was planning on doing our second home and mother’s a d I’m going elsewhere. Would not recommend. Also talked to a manager( forget his name) and clearly he didn’t care. I expressed this frustration in Yelp and Google.
-Name removed
Thanks wearing your mask! Ben did such a good job I scheduled the following week to have my upstairs carpet cleaned and have already recommended ZeroRez to my friends
The fact that they stay cleaner longer.
I had a pet treatment completed and I know that it’s not guaranteed but I think I expected more from the first treatment. I used the black light on the area the same evening and it didn’t look any different. Now, I am paying an additional $50 for a repeat treatment in hopes it will come out?
The tech did very good job of cleaning our carpets, recliner and couch. Will use Zerores in the future.
Very courteous and friendly and knowledgeable technician.
They did an excellent job on my carpets, the operator was really good and considerate and did one extra effort to do a good job.
My floors we still damp after 10 hours! I think your men need to vacuum up the moisture in the carpets more thoroughly. Also, I requested that Hunter come and do my carpets. I would have gladly waited or rescheduled for a day he was available. We had zero problems the day he helped us several months ago. Please listen to your customers!!!
Justin was a miracle worker with our carpets. Give the man a raise and hold onto them.
Great service. On time, fast and clean, clean, clean. Will recommend to friends.
Richard was on time, friendly and courteous. Products used did not have odor. Carpet does not retain residue.
One truck containing everything used seems very effective and convenient.
appreciated mask and glove wearing.
Reasonable pricing
Not leaving cleaning agents in the carpet to collect more dirt
I like how quickly the carpets dry.
Great service

I like the fresh clean smell and feel of my carpet after it has been cleaned.