Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33721 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2020 — Rated 10 out of 10 by K.V. Zerorez Salt Lake City
What do you like about our products and services?

I like the fresh clean smell and feel of my carpet after it has been cleaned.

Report a concern   October 17, 2020 — Rated 10 out of 10 by P.F. Zerorez Salt Lake City
What do you like about our products and services?

Hard working employees who are courteous and go the extra mile making sure everything is done perfectly!

Report a concern   October 16, 2020 — Rated 10 out of 10 by Allison Gunn Zerorez Salt Lake City
What do you like about our products and services?

Quick, efficient, clean but no overpowering chemical smell. Really love these guys.

Report a concern   October 16, 2020 — Rated 10 out of 10 by H.F. Zerorez Salt Lake City
What do you like about our products and services?

IT WAS FAST AND I didn't have to move all the furniture. The floors were clean and dry. The operator was knowledgeable and polite.

Report a concern   October 16, 2020 — Rated 5 out of 10 by L.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There were several spots which tech was unable to revmove from carpet. Also, when we went over the basement stairs with a wet rag, it was quite dirty

Report a concern   October 16, 2020 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

They were friendly and fast!

Report a concern   October 16, 2020 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

No chemical smells!

Report a concern   October 16, 2020 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

Came on time.
Great cleaning. Carpets and sofas looked wonderful.

Report a concern   October 16, 2020 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Service people and people answering phones. Customer Service

Report a concern   October 16, 2020 — Rated 9 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Quality work. Saw definitive improvement in the cleanliness of my carpet after having them cleaned.

Report a concern   October 16, 2020 — Rated 10 out of 10 by A.A. Zerorez Salt Lake City
What do you like about our products and services?

The guys were friendly and efficient. They did a great job!

Report a concern   October 16, 2020 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Great service I tell everyone to call you. In fact you had just left my friend Lisa’s house before coming to my house for a spot cleaning.

Report a concern   October 16, 2020 — Rated 10 out of 10 by A.U. Zerorez Salt Lake City
What do you like about our products and services?

We absolutely loved the last technician we had... he was fantastic!!

Report a concern   October 16, 2020 — Rated 0 out of 10 by R.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had a second visit today to FU with problems from initial cleaning -runs in the carpet. Second technician couldn’t provide a reasonable explanation. Said he’d report this problem.

Report a concern   October 15, 2020 — Rated 10 out of 10 by E.M. Zerorez Salt Lake City
What do you like about our products and services?

Easy, priced right and professional.

Report a concern   October 15, 2020 — Rated 0 out of 10 by K.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets felt horrible afterwards. They went from soft and luscious to feeling matted and crusty. My carpets were cleaned on a Tuesday and I left town early Wednesday morning. I arrived back home on Friday evening to carpets that were rough and crusty. I re vacuumed my carpets to hopefully lift off the layer of residue and it helped but they are still nothing compared to the areas that weren’t treated.

I just looked at my large furniture and there is sudsy residue splattered on everything.

He was very nice and friendly. But I felt my experience with Zerorez was terrible as far as the product is concerned.

Report a concern   October 15, 2020 — Rated 0 out of 10 by J.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You have a major upsell as part of your business model. This is a big turnoff and should be changed or forewarned. I was planning on doing our second home and mother’s a d I’m going elsewhere. Would not recommend. Also talked to a manager( forget his name) and clearly he didn’t care. I expressed this frustration in Yelp and Google.
-Name removed

Report a concern   October 15, 2020 — Rated 10 out of 10 by W.W. Zerorez Salt Lake City
What do you like about our products and services?

Thanks wearing your mask! Ben did such a good job I scheduled the following week to have my upstairs carpet cleaned and have already recommended ZeroRez to my friends

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

The fact that they stay cleaner longer.

Report a concern   October 15, 2020 — Rated 8 out of 10 by C.R. Zerorez Salt Lake City
What could we do to improve?

I had a pet treatment completed and I know that it’s not guaranteed but I think I expected more from the first treatment. I used the black light on the area the same evening and it didn’t look any different. Now, I am paying an additional $50 for a repeat treatment in hopes it will come out?

Report a concern   October 15, 2020 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

The tech did very good job of cleaning our carpets, recliner and couch. Will use Zerores in the future.

Report a concern   October 15, 2020 — Rated 9 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Very courteous and friendly and knowledgeable technician.

Report a concern   October 15, 2020 — Rated 10 out of 10 by Steven Shepherd Zerorez Salt Lake City
What do you like about our products and services?

They did an excellent job on my carpets, the operator was really good and considerate and did one extra effort to do a good job.

Report a concern   October 15, 2020 — Rated 6 out of 10 by P.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My floors we still damp after 10 hours! I think your men need to vacuum up the moisture in the carpets more thoroughly. Also, I requested that Hunter come and do my carpets. I would have gladly waited or rescheduled for a day he was available. We had zero problems the day he helped us several months ago. Please listen to your customers!!!

Report a concern   October 15, 2020 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Justin was a miracle worker with our carpets. Give the man a raise and hold onto them.

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Great service. On time, fast and clean, clean, clean. Will recommend to friends.

Report a concern   October 15, 2020 — Rated 10 out of 10 by I.R. Zerorez Salt Lake City
What do you like about our products and services?

Richard was on time, friendly and courteous. Products used did not have odor. Carpet does not retain residue.
One truck containing everything used seems very effective and convenient.
appreciated mask and glove wearing.

Report a concern   October 14, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Reasonable pricing
Not leaving cleaning agents in the carpet to collect more dirt

Report a concern   October 14, 2020 — Rated 9 out of 10 by Robyn Green Zerorez Salt Lake City
What do you like about our products and services?

I like how quickly the carpets dry.

Report a concern   October 14, 2020 — Rated 10 out of 10 by G.T. Zerorez Salt Lake City
What do you like about our products and services?

Great service


Privacy Policy