Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33720 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2020 — Rated 10 out of 10 by D.L.S. Zerorez Salt Lake City
What do you like about our products and services?

We clean the carpets in all our rentals with Zerorez. Our carpets last longer.

Report a concern   November 14, 2020 — Rated 8 out of 10 by A.T. Zerorez Salt Lake City
What could we do to improve?

Timeframe.

Report a concern   November 14, 2020 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient

Report a concern   November 14, 2020 — Rated 9 out of 10 by Julie Bullen Zerorez Salt Lake City
What do you like about our products and services?

The technician explained all the steps of the cleaning process to me

Report a concern   November 14, 2020 — Rated 9 out of 10 by Heather Montoya Zerorez Salt Lake City
What do you like about our products and services?

Thank you for coming back and making it right.

Report a concern   November 13, 2020 — Rated 3 out of 10 by A.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Very pleased with the cleaning job. The young man was very friendly, professional and took time needed to clean soiled spots.

Report a concern   November 13, 2020 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Ease in getting an appointment.
On the day of my service I was kept apprised of the schedule for my carpet service.
The service young man asked good questions, was thorough with and fast.

Report a concern   November 13, 2020 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Technician did a great job cleaning the carpets. He wore a mask and asked us to check
his work after each room. He did a great job on the stairs. We will use Zerorez again.

Thank you

Report a concern   November 13, 2020 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

It’s easy to schedule and the technicians were quick and thorough

Report a concern   November 13, 2020 — Rated 10 out of 10 by Kaye Barnes Zerorez Salt Lake City
What do you like about our products and services?

We were very pleased with the way our carpets look after Zerorez shampooed them. Your technician was very professional, yet personable. Yes, I would recommend Zerorez to friends and neighbors.

Report a concern   November 13, 2020 — Rated 10 out of 10 by Sam Hawkins Zerorez Salt Lake City
What do you like about our products and services?

He was very friendly and was willing to accommodate some addition rooms that we didn't know about before hand. Carpets look great, was surprised that he was able to remove all of the stains.

Report a concern   November 13, 2020 — Rated 4 out of 10 by C.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had my carpet in my four rooms upstairs cleaned, and we have two older dogs. The technician did a good job with the two areas where there were trouble spots in our offices, but the carpet in our living room and master bedroom was streaked and just doesn't look clean. I called to ask them to come back and clean the living room, which they did, but it still looks streaked and dirty.

I don't think calling them out for a third try would yield different results.

I am disappointed because the very first time I used your company to clean my floors, you did a fantastic job. I had never seen my carpets look so good! But the last two times, the quality of service has gone down, and this time, even when you have "redone" the living room, it still looks terrible.

Just not happy.

Report a concern   November 13, 2020 — Rated 10 out of 10 by josephine stone Zerorez Salt Lake City
What do you like about our products and services?

Efficiency, detailed cleaning and carpets not too soaked afterwards.
Pricing good too.....

Report a concern   November 13, 2020 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

very good job, fast very well done and very nice, too.

Report a concern   November 13, 2020 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians are always pleasant and trying to please the customer. We have used your services for many, many years. We are always satisfied. Now if we could find a way for no dirt to come into our house, we'd not be able to use your services, but that doesn't seem to be an option, so we'll keep calling you! !

Report a concern   November 13, 2020 — Rated 10 out of 10 by Linda Postman Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks amazing after 20 years of zerorez.

Report a concern   November 13, 2020 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Very conscientious and careful. Did a great job.

Report a concern   November 12, 2020 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Very professional service. Explained everything in detail. I had a couple of questions and both service people were very knowledgeable.

The cleaning dried quickly and left no residue. Thanks Zerorez.

Report a concern   November 12, 2020 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

great service, great prices

Report a concern   November 12, 2020 — Rated 10 out of 10 by Maria Gardner Zerorez Salt Lake City
What do you like about our products and services?

My carpets and furniture looked brand new after Zerorez came to my home. The two young men were clean cut and worked hard. They were fast and thorough. They also explained all possible options. I will use them again for sure!

Report a concern   November 12, 2020 — Rated 10 out of 10 by Julie Bentley Zerorez Salt Lake City
What do you like about our products and services?

Rich was friendly, professional and honest. He managed my expectations on the results I could expect. He was efficient and thorough. I would definitely recommend Zerorez and Rich as well as use your services in the future. Thanks!

Report a concern   November 12, 2020 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

So manny options. Great service. Fast.

Report a concern   November 12, 2020 — Rated 9 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

There is no residue or the carpet is not stiff after cleaning. Our last technician Dan D did a great job.

Report a concern   November 12, 2020 — Rated 10 out of 10 by P.D. Zerorez Salt Lake City
What do you like about our products and services?

On time, professional, efficient.

Report a concern   November 12, 2020 — Rated 0 out of 10 by T.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have yellow spots that were not in the carpet before but are there now. The carpet is only three years old and the room with the spots is seldom used.

Report a concern   November 12, 2020 — Rated 10 out of 10 by T.N. Zerorez Salt Lake City
What do you like about our products and services?

I like how well they were friendly and kind, and how well they cleaned the carpet in each room. They did the extra pet/urine treatment. (Which was expensive!) I hope it really works. They did a really good job cleaning each room!!

It would really help me to know ahead of time that the closet cleaning is more money. And, I was surprised we needed to pay for water treatment and disposal.

Thanks though for a good experience with great cleaned carpets.

Report a concern   November 11, 2020 — Rated 10 out of 10 by Tim Larsen Zerorez Salt Lake City
What do you like about our products and services?

Great service. Professional employees. Very clean carpets and tile that dry quickly.

Report a concern   November 11, 2020 — Rated 10 out of 10 by April Murdock Zerorez Salt Lake City
What do you like about our products and services?

Super great service! My carpets are amazing now! They were able to get out several tough stains and a blue stain of spilled laundry soap. They were great in my house: he wore a face mask and shoe covers on his feet. He was thorough with also be quick. I am very pleased with the services that I got to have my carpets cleaned.

Report a concern   November 11, 2020 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

It gets carpets clean without shampoo residue.

Report a concern   November 11, 2020 — Rated 10 out of 10 by Alicia Guzman Zerorez Salt Lake City
What do you like about our products and services?

The tech was friendly and professional. He did not mind answering all my questions. He was fast but did the job right! Zerorez will definitely be my go to company from here on out.


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