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based on 34253 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication is good. Service was great.
A good, clean job.
Fast, easy, only complaint is we were not told that rooms were measured for a certain amount is feet, no one inquired to how large our family room size was, so the actual cost was surprisingly higher than what we were told.
Upholstery cost is very high.
You always do an excellent job cleaning the carpets. The technicians are friendly and competent. I had several stains and problem areas that now look amazing. You were professional, prompt, and efficient. I felt like the actual cleaning was done quickly and the carpets dried faster than I expected. Thank you for excellent service.
Easy to schedule. On time. Target areas. Good service. Clean!
Fast and efficient! Well done Riley thanks so much
Very professional tech.
We had Zerorez in to clean the carpets in the home we were selling. We had the same carpet for 15 years. We had pets.It wasn't pretty. They did an amazing job! It took years off the carpet! We liked them so much that we had them come and do the carpets in our new home too! We love Zerorez!
It dried very quickley and my cafpets looked new.. The attendant was efficient and friendly. He explained exactly what he was doing.
There was not enough information given to me about the cost when I called to ask about your service. I did not know that there was a minimum charge or a minimum area to be cleaned. I was very surprised that it took 12 hours to dry. Some of this was my fault for not asking the right questions, and some is your fault for not giving me complete service information.
They are SO knowledgeable about their products and, more importantly, about how tile and carpet respond to various treatments, etc. The after treatment result is GORGEOUS! Absolutely will use Zerorez again, thank you!!
Clean spots better
Mitch did a great job and was very knowledgeable about my carpet and my chair cushions. I really appreciated the wonderful job he did. With the little more expensive protectant, my carpets look better than they have for a long time. Making an appointment over the internet was really easy and the company kept me apprised of when they would get to my house. Thank you.
Easy scheduling. Great customer service from the phone reps to the service technician.
I had my carpets cleaned by Zerorez, Saturday November 28th. They do such a great job, it always looks so nice when they finish~! The tech(Ryan) came early and was very efficient, and went right to work, prespotting my carpet. Then went to work cleaning the carpets. He answered my questions, and went over a spot I asked him too. He was fast, and careful as he cleaned his way out of my house. I would give Ryan a "10" if I we're on a point schedule~!! Thanks so much Zerorez~! See you next time~!!!
J Murdock
Better online scheduler and estimator. If you want 1 room done with the top of the line pet treatment that is over $100, it won’t let you schedule it though.
The technician who came out was very professional and quick at his work.
We have always appreciated the work Zerorez has done for us and if we did have a need, they were quick to respond and fix whatever we needed. Their work is fabulous and we use them every time!
Good product and service for value
Use of water, and great technicians.
On time, efficient, knowledgeable, and polite. The carpets and couch look great.
The effectiveness of the pet treatments is one of things I like the best
The way the carpet looks new again
Good job! Thank-you.
I appriciate the calls from the company to inform me when the cleaning person would arrive. He was so thorough and very pleasant, he did a beautiful job. I wouldn't hesitate to recommend zerorez in fact I plan to have them come again some day.
The carpets are well cleaned and the staff is pleasant and efficient.
Excellent customer service, always kept customer notified as to when technician would arrive,
technician clean-courteous-efficient, took special care not to damage interior of house, price was very competitive. Would recommend service to others.
super clean and drys fast
Technician was great and courteous. He did a fantastic job!
The guy who came out was so polite and efficient. He did a great job and I love that they don't have all those chemicals