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based on 34252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, clean, friendly service above and beyond my expectation
Your scheduler was out to lunch! We scheduled for July 8 at 11:45. Finally at 2:30 when they still had not come I called and the girl that answered said that we actually were moved to last cleaning of the day.
We got up early that morning and got everything off of the carpet so that we were ready. We waited around all day long waiting for someone to either call us or at least know what the delay was.
This was a total inconvenience for us as we were getting ready to go to Lake Powell and had things we had to get done that day.
When the tech finally got there after 5:00 he said that the hose wasn't working so he wouldn't be able to do the job until the next day.
They finally did come the next day but whoever the manager is needs to know that you need to hire someone that can answer the phone and not be grumpy and please have a little consideration for your techs. The poor guy that came at 5:00 was exhausted. We have used Zerorez several other times and have been satisfied. If you want to make customers happy, give us a 2 hour window and then be there instead of ignore us and come 6 hours later. We were very disappointed and felt that we should have a discount for our inconvenience. We were on the pay for 3 rooms and get one room free coupon but felt that Zerorez should have made it right with us.
They were able to get spots out of my carpet that were in there before we moved in. We had another professional cleaning crew try to get them out two years earlier, and they were not successful. The carpet felt fluffier after having it cleaned, I'm very pleased with the results.
I liked how they corrected prompt scheduling error. More so how Ryan and Sam the technicians were prompt and did a fantastic job. Better than I could imagine. I was concerned about cleaning because I have very sensitive lungs and this method did not irritate them at all. Will use them again.
The representatives were efficient and personable, and the carpet was rejuvenated beyond my expectations.
My carpet had not been cleaned in several years. I was pleasantly surprised that it looks so good. I plan to have them do my basement carpets next month!.
They were very polite and did a great job, the carpets look much better than when they came. Thanks for the good job.
Very good technician and my carpets looked great
Answer all the questions into a best job
I didn't feel any pressure to buy or use any specific service. I was told to front how much it would cost. My carpets are a little warn & I am very pleased with how my carpets turned out.
ZEROREZ was great! Our technician was professional and friendly. He explained everything he was going to do and made sure all my questions were answered. He offered some of their extra services (which we opted for), but he wasn’t pushy at all. It will definitely use them again in the future.
Great job -- friendly fellow! Will use again!
The 2 men who came to clean were clean and nice. They finished quickly they worked with the price since a wasn't familiar with the 200 square feet per room rule.
Efficient and quick
Fine. Nothing special.
The Techs were professional and answered my questions.
They did an excellent job
Hunter and Chris were very professional. They did and excellent job. It was a pleasant experience to have them in our home.
thanks
First name removed
They did a great job and were very consider took things through a window so my dogs didn't have to be locked up
They were super fast and my carpet looks great!
I rented my house and the carpets were filthy. I thought I would have to get a new carpeting but they came out so clean they look brand new. The representative was hard-working, went the extra mile, and very professional.
Initially the price change. I feel that could have been communicated before they technician came out and it would have resolved that.
I also went back to my home the next day and my carpet is ruined. I reported to the customer service and have not heard back from the manager.
I really felt comfortable with them. They were very professional and nice!
We wanted another recliner cleaned and he could not do it. This was after we declined him to clean a floor rug. He was very nice young man. Maybe a little busy. Will still have you come back.
Carpets looked exactly the same. They are coming back on Tuesday so we will see if it helps. The rug they did looked great, however, the couches and carpets were not.
Dane was amazing…so friendly and helpful. The carpets looked great and we appreciated the communication about arrival. We live using Zerorez!
The grout in our kitchen was only slightly cleaned...most of the "cleaned" area were underneath rugs so it was already clean there. We had to mop the tile again as there were so many streaks and "tennis" shoe marks left by the cleaner. The carpet area was so extremely wet that is didn't dry til the next day. I was under the impression that zero rez left the carpet drier and would be completely dry in just over an hour. We did not see the benefits to our floors as we had expected from such a highly touted company as yours. I'm thinking the tech was maybe just inexperienced as he stated that he had only been working for you for 4 weeks. We were very disappointed with the whole experience and don't know of any way it can be corrected. We do not want to have someone can and "try" again.
As advertised, my carpets are clean and free from any residue. Zerorez technicians were careful and efficient in our recent service.
How I was disappointed: Was not told in advance that wool carpet would be twice the price. Shower stall cleaning wasn’t any better than I could do myself. Bathroom floor tile cleaning wasn’t any better than I can do myself. Cleaner insisted that shower was natural stone, it is not, it is ceramic tile. Stairs were cleaned well. Carpet in bedroom was cleaned ok. When job was finished I remarked about hard water deposits in shower and he said he had worked on them. Then I felt pressured to accept the invoice and pay because he couldn’t go to his next job until the charge went through. It wasn’t a horrible job but it wasn’t first class either!
How can you make things right? You can’t. I accepted the job and paid for it. I just won’t use your services again.
Carpet was not cleaned well.