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based on 34252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service people who listen and respond to my comments. And I like the product that doesn't leave residue.
Very clean carpets when done.
Did a very thorough job very friendly and helpful technicians
The carpet is CLEAN!
I honestly thought the carpet would look much cleaner than it does. I plan to call another company to come out and see what they can do
Very efficient and fast
The technician was friendly, quick and efficient!
I had recliner cleaned - it was done quickly and the recliner looked new. The workers were very polite but personable.
We had Zerorez come out 3 times and the final time when the supervisor came out, Jacob, it was a pleasant experience. We had damage done to our new baseboards the first and second time and had to recant and putty them.
The stains did not come out. In fact the stain was most noticeable and bigger after he shampoo them. We were not pleased at all & would never recommend your service. He damaged another carpet that we had cleaned & ruined it. It also came out worse than what it was before.
Thoroughly cleaned as requested.
Friendly service and helpful staff.
William was our tech and did an awesome job. I loved how up beat and friendly he was and full of energy ready to work. He let me know what he was doing and what he couldn't get out.
1) Incorporate the special offer in the estimated price online.
2) I got charged a LOT of money for a procedure that must be new, I think, because I've used ZeroRez for years and never been told I had to have it. (I do see it on the ZeroRez website, pad extraction.) This involved soaking the carpet pad and then sucking the water out again. $75/square foot is a LOT of money for that. The technician said if I did NOT use that service then none of the pet treatment would be guaranteed. I can't believe I paid $750 to get 3 bedroom carpets and a closet cleaned!
3) The technician asked "How long do you plan to keep this carpet?" which was irritating given that this house is 1 year old and it's clear from the neighborhood that all these houses are brand new.
The guys did a great job!! They were quick but not too quick to do a good job. They also were very informative of what we were to expect on our pet odor situation. Now if we could just plug the leak in our old dog, we would be all set!!!!
Thank you again!!
The floor stays cleaner longer
Did a great job getting stain out !!
The carpets are so clean and renewed after a visit.
The technician was professional and suggested items would both work and not work for our needs.
Quick and professional
Carpet dries quickly without a soapy residue and technicians are always friendly and respectful of home
They did a great job!
The technicians were amazing. They were knowledgeable and fast.
Hunter was fantastic! Will definitely request him the next time.
My carpets are very clean for a long time. I recommended you to my daughter and son in law who are having their carpets done on Monday July19 they live on 2607 East Creighton Way/
Friendly staff - Drew and his helper were friendly, respectful of my home and helpful with concerns.
We had our carpets cleaned and when we arrived home, there was a disgusting overwhelming stench of cigarettes.
We do not smoke, nor did the previous home owners who we purchased the house from 2 years prior.
I was excited about the product, no chemicals used? Yay! And when I watched the video and it said any stain or spots that any other carpet cleaner couldn’t get up, Zerorez can and will. Even better!
We had our home in the Utah Valley 2020 Parade of Homes. The plastic that was laid on the carpets has a sticky backing to keep it on the carpet. When we pulled it up it left sticky on the carpet. Walking on that area the dirt on shoes or bare feet would stick to the carpet. Being new to the area, it took time to find a reliable carpet cleaner. Which made this situation worse! The carpets are lighter so more noticeable.
Mitch, the technician, was nice but after cleaning the carpets the heavier traffic areas were still noticeably not clean. It took me asking a few times if there was something else that could be done to bring up the rest of the dirt. The Master Bedroom Carpet is the lightest in color, and was the dirtiest, and where my focus was, Mitch finally suggested going over it one more time, which made a difference. A third time most likely would have taken the rest of the dirt out.
Because our focus was on the closet area, we didn’t look at the two bedrooms. The heaviest traffic area was from the bedroom door to the closet door, in one room. The other was the bedroom door to the bathroom door. Four to six feet in each room. Where the dirt didn’t come up completely. And was noticeable after cleaning.
Mitch was very nice, the area of the carpets that weren’t really dirty came out beautiful.
The frustration was, and still is (because I’m still looking at bedroom carpets that still have the same traffic dirt on them) the technician wasn’t willing to do what was needed to get the carpets clean. The purpose they were hired for in the first place. 🙁
Always great service and carpets always look great.
The person who came to the house to clean was outstanding
Workers arrived within the schedule time frame, they were friendly and got the job done quickly. My carpets look great and smell great too. They also cleaned the kitchen tile floor and resealed the grout, it looks fabulous.