Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33713 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 30, 2012 — Rated 9 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

Willing to fit us in in a pinch. Professional and going the extra mile.

Report a concern   September 30, 2012 — Rated 1 out of 10 by R.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My floor wasn't proper seal.

Report a concern   September 30, 2012 — Rated 10 out of 10 by Matt Jensen Zerorez Salt Lake City
What do you like about our products and services?

The Technician was hounest about some of the satins in the carpet possivley not comming out. very please that our carpet got as clean as it is.

Report a concern   September 30, 2012 — Rated 10 out of 10 by Nancy Ekins Zerorez Salt Lake City
What do you like about our products and services?

You are on time and do a great job of removing horrible dirt from carpets. Thanks so much

Report a concern   September 30, 2012 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

PROMPT, CLEAN-CUT SERVICE. JOB DONE IN STEADY, IMMACULATE MANNER. TOOK GREAT CARE AROUND ALL FURNITURE AND ACCESSORIES.
WILL RECOMMEND TO ANY NEIGHBORS AND FRIENDS.
ZEROREZ PROVED TO BE A GOOD FIND FOR ME

Report a concern   September 30, 2012 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The professional and prompt service. The floors looked great!

Report a concern   September 30, 2012 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

YOUR REPRESENTATIVE/TECHNICIAN WAS VERY THOUGHTFUL AND CONCERNED THAT THE JOB WAS DONE CORRECTLY AND TO MY SPECIAL NEEDS. HE EVEN BROUGHT OUT HIS HOSE AND RE-DID AN AREA THAT WAS AN EXTRA CHALLENGE. THANKS.

Report a concern   September 30, 2012 — Rated 10 out of 10 by G.T. Zerorez Salt Lake City
What do you like about our products and services?

Friendly tech., quick service, no chemicals and fairly dry by the time they left!

Report a concern   September 30, 2012 — Rated 10 out of 10 by Debra Vanwyngaarden Zerorez Salt Lake City
What do you like about our products and services?

My carpet is 4 years old and it feels like brand new again. Your service was outstanding, also your tech did a excellent job and was extremely professional. I will you back for sure....

Report a concern   September 30, 2012 — Rated 9 out of 10 by LaVaun Story Zerorez Salt Lake City
What do you like about our products and services?

I felt like my carpets were really clean after the service man finished them.

Report a concern   September 30, 2012 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

Great results.

Report a concern   September 29, 2012 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

your employee was very friendly and knowledgeable, my carpets look like new again.

Report a concern   September 29, 2012 — Rated 10 out of 10 by Patti Ratliff Zerorez Salt Lake City
What do you like about our products and services?

Your person called to let me know when he was coming way ahead so I was ready!

Report a concern   September 29, 2012 — Rated 8 out of 10 by M.B. Zerorez Salt Lake City
What could we do to improve?

Room size on specials is a bit limiting

Report a concern   September 29, 2012 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked that the technician showed up on time, explained to me what he was doing, and didn't leave a big mess.

Report a concern   September 29, 2012 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Our rugs look great when you finish. The people who clean know what they are doing.

Report a concern   September 29, 2012 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Carpet Cleaning

Report a concern   September 29, 2012 — Rated 10 out of 10 by Minola Jacobsen Zerorez Salt Lake City
What do you like about our products and services?

I like your product...no chemicals clean dry carpet.

Report a concern   September 29, 2012 — Rated 10 out of 10 by Rachelle Gallup Zerorez Salt Lake City
What do you like about our products and services?

I like the variety of services you provide. I took advantage of the carpet, upholstery, and rug cleaning in one visit.

Report a concern   September 29, 2012 — Rated 10 out of 10 by B.V. Zerorez Salt Lake City
What do you like about our products and services?

I love that all soil and dirt are extracted not just camophlaged and forced deeper into carpet with shampooing.
I was very disappointed and unhappy to be charged more than the $69 for three areas as was the special. I have had these
same areas cleaned 5-6 times in the past without an additional charge for the area rug.

Report a concern   September 29, 2012 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

I felt like my carpets were cleaner compared to some of the other services i have had from other companies. I was also pleasantly surprised at how FAST they dried!! i will definitely be a returning customer and will definitely recommend to my friends. I appreciated the service from the office personnel with reminder calls and the tech called me when he was on his way to clean my carpets also. I was very impressed overall.

Report a concern   September 28, 2012 — Rated 8 out of 10 by G.M. Zerorez Salt Lake City
What could we do to improve?

I have many rugs that cover my carpets. I only needed the exposed carpet areas cleaned but was told that it did not matter how little the space was, each room was still considered one area even though only a very small part of each room needed cleaned. I've had other carpet companies graciously clean only those areas I needed done which was very accommodating and not charge me for each room but more considered the square footage cleaned. I would appreciate Zerorez being more accommodating in this regard.

Report a concern   September 28, 2012 — Rated 10 out of 10 by T.E. Zerorez Salt Lake City
What do you like about our products and services?

no chemical residue,

Report a concern   September 28, 2012 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Great service, price, and prompt

Report a concern   September 28, 2012 — Rated 10 out of 10 by J.E. Zerorez Salt Lake City
What do you like about our products and services?

Dried quickly, stains were removed that hadn't been removed through by other carpet cleaning companies.

Report a concern   September 28, 2012 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

The products that you offer to the customer and the way the services will be applied is to me the best in the business.

Report a concern   September 28, 2012 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was really friendly and did a great job! I love that there are no chemicals used on the carpets and they came out so clean.

Report a concern   September 28, 2012 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

The attention to detail - our carpets look like new! Clemente (the technician) was even able to completely remove stains from the carpet in my husband's art studio that I thought would never come out. He took the time to answer all of my questions about the products used by Zerorez, and I'll never again even consider the idea of using a carpet "shampoo" and rented machine from the supermarket. Thank you SO much!

Report a concern   September 28, 2012 — Rated 5 out of 10 by C.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

This service is cost prohibitive to me. The only reason I used zerorez is because I had a coupon. Why can't zerorez offer an affordable carpet cleaning without having to jump through coupon hoops? I am doing 3 rooms at a time based on when I receive a coupon. This is totally ineffecient for zerorez as a company because you are now going to have to drive to my house THREE different times and occupy a technician's precious time (not to mention the gas money and other clients that are not being serviced) to do what could be done in one visit if the prices were affordable. I guess Zerorez has to keep prices high and offer coupons to offset gas costs for mutiple visits to the same home.
Additionally, I was happy with the result in my carpet cleaning, but it wasn't any better than other carpet cleaning services I have received.

Report a concern   September 28, 2012 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

You did a very good job and I didn't have to wait for an appointment.


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