Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84617 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2020 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Your products don’t leave a residue . Service person was friendly and efficient.

Report a concern   September 29, 2020 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable hard working, very comfortable with the service

Report a concern   September 29, 2020 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and professional. Good cleaning results. Great pricing.

Report a concern   September 29, 2020 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Good job quickly

Report a concern   September 29, 2020 — Rated 3 out of 10 by V.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpeting was «  crunchy ». In one room, carpeting was lifted. Even after vacuuming, lines and marks remain.
When workers arrived, they apparently did not go through proper gate access. When they brought in hoses they dragged them across the yard rather than up driveway and sidewalk.
Overall, carpeting looks clean so we are pleased about that. I wasn’t here so am taking notes from my husband so cannot comment on anything else.

Report a concern   September 29, 2020 — Rated 10 out of 10 by Nicola Hurrle Zerorez Phoenix
What do you like about our products and services?

Our cleaning expert was knowledgeable, friendly and respectful of our furniture. We had a wonderful experience.

Report a concern   September 29, 2020 — Rated 10 out of 10 by G.Q. Zerorez Phoenix
What do you like about our products and services?

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Report a concern   September 29, 2020 — Rated 10 out of 10 by L.O.R. Zerorez Phoenix
What do you like about our products and services?

Carpet and tile grout have both turned out great.

Report a concern   September 29, 2020 — Rated 10 out of 10 by T.O. Zerorez Phoenix
What do you like about our products and services?

Very professional, thorough.clean carpets and tile!!!

Report a concern   September 29, 2020 — Rated 4 out of 10 by S.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician had to wait for me a bit as he came early. I was not able to move up the appointment. I was not home. Associate was cordial and fair with work for 3 rooms of floor cleaning. He also cleaned our couch. I moved the couch for cleaning purposes. He then cleaned the floor underneath.

I tipped the man when he was ready to leave. After he left I was disappointed to see he did not do the floor behind the couch. (ie couch was moved forward for adequate cleaning). There was room to do that. Not sure why he did not.

Nice man but in hindsight the man who cleaned our previous home was much more engaged, and provided more insight re: the service. Upon my request this man looked around and spoke to what we could expect if we clean other rooms in the future. That was helpful.

I am thrilled the couch is clean (only a year old but cream). The floors don't look any different however, they are dark. Glad they are clean. Trust the work was thorough. Thanks

Report a concern   September 29, 2020 — Rated 6 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was very nice but did not seem to be aware of what travertine tile was and that it might require different care/treatment than standard ceramic/porcelain tile. That said, I did allow him to clean my travertine, but for $150, I would have expected my tiny shower to be cleaner. I will likely go with a company that focuses more on tile (and is aware of the differences between ceramic/porcelain and natural tile) next time.

Report a concern   September 29, 2020 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The gentleman that came to my house was great! Didn't try to over sell me, but sold me. He recommended to do the seal on the grout, and I did. He was great!!

Report a concern   September 29, 2020 — Rated 10 out of 10 by Amber Greene Zerorez Phoenix
What do you like about our products and services?

My carpet looks brand new! You would never know there were stains and little kids messes all over it. Great job zerorez!!

Report a concern   September 29, 2020 — Rated 10 out of 10 by W.R. Zerorez Phoenix
What do you like about our products and services?

Great service, worked hard and exceeded our expectations.

Report a concern   September 29, 2020 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

gets everything clean without soaking my carpet for 3 days before it drys .zerorez drys fast.

Report a concern   September 29, 2020 — Rated 8 out of 10 by J.E. Zerorez Phoenix
What could we do to improve?

? I don't know how the process works but one room has a flat look again. Perhaps it is the quality of the carpet? But I wish it looked better.

Report a concern   September 29, 2020 — Rated 10 out of 10 by Tracy Joachim Zerorez Phoenix
What do you like about our products and services?

Great service great products after the pretreatment i thought it was done already carpet and tile looked amazing even my neighbors couldn't believe the results

Report a concern   September 29, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Consistently great service.
Thanks for the good work the service people perform. Carpet and furniture look like new!

Report a concern   September 29, 2020 — Rated 9 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Scheduling/services were quick and easy.

Report a concern   September 29, 2020 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Excellent service! The tech was friendly and knowledgeable, we would definitely recommend Zerores to our friends and family.

Report a concern   September 28, 2020 — Rated 10 out of 10 by Jason Andrus Zerorez Phoenix
What do you like about our products and services?

Great price. Great service

Report a concern   September 28, 2020 — Rated 6 out of 10 by L.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Expensive service that didn't really get the results desired.

Report a concern   September 28, 2020 — Rated 10 out of 10 by Suzan Austin Zerorez Phoenix
What do you like about our products and services?

Excellent response time and service!

Report a concern   September 28, 2020 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Good job done !

Report a concern   September 28, 2020 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Great service, and professional technician. My tile and grout looks so clean!

Report a concern   September 28, 2020 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

I like that steam is used to clean and my porcelain tile floor finally looks clean again.

Report a concern   September 28, 2020 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Very prompt and professional service.
They do a great job on the carpet.
Technicians are very polite and friendly.

Report a concern   September 28, 2020 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Convenient, easy

Report a concern   September 28, 2020 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Did a great job in a reasonable amount of time, prompt. The technician could not have been nicer, and worked very hard. Thank you.

Report a concern   September 28, 2020 — Rated 10 out of 10 by H.T. Zerorez Phoenix
What do you like about our products and services?

The technician was very courteous and efficient. We would use this company again.


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