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based on 85921 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was wonderful. He was fast efficient and clean. He was knowledgeable about carpet types and honest about how the dark stains can come back and require cleaning more often.
In time! Did a great job cleaning carpet
Technicians were fast, courteous, and informative. Believe in the process.
Colton did a great job and our carpet came out looking very nice!
He was fantastic, my carpet looked brand new.
Tech was here on time and gave us information upfront as to what we can expect.
Came early. Did a great job. Very courteous and efficient.
I was impressed with the technician and how well the carpets looked when done.
Disappointed that the gentleman that came did not include the entrance square leading to the room to clean ...like 3 ft square ! very unfriendly would appreciate a more personable person coming into our homes
Other than that carpet looked great
We liked how our carpets turned out - a noticeable improvement! We liked our technician's (Quentin) professionalism. We liked how well the company communicated. No complaints; we're satisfied!
Great service! Very knowledgeable. Used a black light on my pet spots to show me! Some were old spots that bled through after previous cleanings! After she was done, zero pet spots!
I had an apholstered swivel chair that had previously been cleaned, but still had marks on it from the last go around. She did a test on the fabric, confirmed with her managers it shouldn’t have been treated with water prior. She took those earlier fees off my bill.
Zerorez is my go to!
Jeremy was EXCELLENT!! Arrived 5 minutes early, very friendly, worked quick but still a fantastic job!! Would def use ZeroRez again and request Jeremy!
Great service! The floors are so clean now and I really like that you offer tile floor cleaning as well.
Friendly, accommodating, on time and professional.
Great experienve overall.
I like the way the carpet looks and feels after the shampooing is complete
I like your product. The carpets look great. Our service rep was congenial and thorough.
The technician sent to clean our carpet and tile was extremely professional and knowledgeable. He was very thorough and took his time at every step to ensure the job was done properly and completely.
The person that came out was knowledgeable, friendly, and professional. The floors looked fantastic when he was done.
Technician was prompt and professional. Have used co. Before and like they way carpet is cleaned.
It was fast and effective on our rugs and floor tiles.
Customer service, quality of work
There were a few stains on the carpet in one of the rooms and the tech was able to get those out. I also like the fact that I could not smell any chemicals which was nice for a change. I would definitely recommend Zerorez to all my friends.
I do have one request and that is when a client is the first appointment of the day 8 to 10 am and the tech does not show up until 10:10 I thought that was a little rude. I assume that the tech thought it was no big deal to let us wait until after the window.
Your company is easy to work with and the carpets look great!
I've used Zerorez 3-4 times on my 4 year old carpet. I've not been disappointment in the past, however this time, the cleaning quality was not up to par and my carpet is still crunchy even after being vacuumed several times. Date of services was 11/21/20. Thank you.
My Technician Brandon did a wonderful job on my carpet and tile. He was very thorough.
The company let me know they could come sooner than scheduled which was perfect. The technician (I believe his name was Evan) was clean cut and super nice. We walked through the carpet areas and found they were dirtier than I understood. He explained the different services without any pressure, and he was very informative. He worked quickly and the carpets look great. I just need to call Zerorez a couple times a year from now on. Thank you for coming out so quickly.
Pleasant, friendly and professional.
Service provider Paul was great! Carpet looks like new and feels soft, as opposed to the "crunchy" feel left by other carpet cleaning services.
Rug was reasonably clean considering it's age but did not feel very soft after drying
Your service person was very professional, knowledgeable and thorough. My carpet looks and feels great. No crunchies!