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based on 85921 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They don’t smell, they work and your staff is amazing
The technician was on time, courteous, and did a wonderful job cleaning my carpet. I had a very bad cat spot, and he took the time to really work it out. I will you you all again!
Great service-,love joe my carpets turned out
Trevor arrived on time and was thorough with cleaning process. No residual odor, dried in eight hours. Carpet looks great.
Great work by technician - friendly and hardworking
We budgeted the $180 to clean four of our rooms. We keep a very clean home (housekeeping weekly) and it is only 4 years old. Upon arrival by your tech, I showed him the pet stain I had in one of the rooms. Our bill went from $180 to $485 in a matter of minutes. This is an outrageous amount of money to charge people for cleaning. I can understand an increase of $100 for the cleaning, but I could have bought a high-end machine or almost had the carpet replaced in that room for that cost. I went ahead and paid the money, but I have to tell you, I will not be calling anytime soon with your fee schedule. I will also share this experience with others.
Your work is always great and your techs are always professional, but for someone who earns over $200,000 a year, I am still not willing to pay that kind of pricing again! Thank you!
Tech did a good job cleaning, but after we got the carpet cleaned our whole house stunk even worse. Tech was nice and professional at first, But after the service the tech told my wife that shorter people tend to have their depth perception wrong since she measured our hallway wrong and it really embarrassed her. Tech also said if we don’t rate him a 10 then it’s basically a zero so just rate him a 10. I don’t really appreciate that comment and feel like we just dropped over 300 dollars for nothing but a refresher for our carpet.
We enjoy using zerorez and believe you have a good business however the last 2 times we have use you guys we haven't been completely happy! Last time we have zerorez come out the hose that was stretched out across the grass killed the grass where the hose was. Maybe empowered water isn't good for grass, idk? This time we had zerorez out, and yes they do a good job on he carpets but this time after the tech leaves I go outside to find out that I now have to dig rocks out of the grass and clean rocks off of the sideway that the tech left behind after dragging the hoses through the rocks! Like I said we appreciate the carpet cleaning service but when I'm spending $400 to have a service done I don't want to have to clean up after your techs!
I love how quick the process is and how clean my carpets always are but the reason I keep coming back is their fantastic customer service!!! Highly recommend them over and over.
Technician did a good job
Our technician was outstanding. He did a wonderful job on very old carpeting and made it look so much better. After he completed the work, he asked my husband and I to look at each room to see if there was any areas he needed to go over. He was very professional and accommodating. We will definitely use your company again. Thank you for the great service.
First name removed and Ed Last name removed
My clean carpet!
Carpets look great
Everything looks great!
Rachel did a great job
Friendly, fast, efficient
Guys are always super professional, prepared and thorough. Love that I can book on website!!
Carpets and sofa are very clean, the service was awesome and the technician was very professional and thorough. Thank you!
Very pleasant technician. So far so good.
You don't use soap to clean the carpet.
The tech Abraham was awesome. His dedication to consumer service is rarely seen in today's world. This is the second time I have worked with him and I would request him again.
Great company and priced very fairly.
The technician was efficient, friendly & cleaned up the area he was in.
The worker came on time and was very professional. He did a great job both cleaning the grout and sealing it, too. I am quite satisfied and will use them again.
I have used Zerorez for the last eight years instead of typical cleaner like Lysol and Windex. Cleans better than both of those with no residue and no toxic chemical smell!
The technician, Terry, was very professional and courteous. He practiced all COVID-19 protocols.
Great experience
Friendly, punctual and did an awesome job! Would definitely recommend.
Last year's technician was very professional. He cleaned the entire motorhome - around the bed (and there's not much room), the bathroom, down the hall, under the kitchen table, anywhere there was rug. He also wore booties since he was cleaning. This year's tech just made a clean down the center. I believe I paid a whole lot for half a job. I may look for a different company next year
You advertise 3 rooms at $135. I paid $94 for roughly 20'. I can imagine what you charge for just a hallway. Yes the tech did a good job but not a complete one as far as I'm concerned.
The work to remove pet odor and clean our tile was effective. Also the serviceman was quick and efficient and very professional.
Great service & BEST clean!
My carpet looks great! My tech Jeremey was so professional and nice, He walked me through each room afterward to make sure I was satisfied.