Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84616 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 14, 2020 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

The carpet is so clean and smells so nice
Report a concern   October 14, 2020 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

It was great
Report a concern   October 14, 2020 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Did a great job,very professional. They clean my lay-z boy chair and had it look brand new!
Report a concern   October 14, 2020 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly, prompt and honest . we appreciated it
Report a concern   October 14, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Speedy response. Carpet cleaner has a good scent

Report a concern   October 13, 2020 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Shower cleaning and tile sealing

Report a concern   October 13, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Easy to select the options I need and schedule my service online. The technicians have always been friendly, take care to protect the home, and are above and beyond thorough when cleaning the carpets.
Report a concern   October 13, 2020 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Professionalism
Report a concern   October 13, 2020 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

Nice and efficient

Report a concern   October 13, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The service was professional, on time, & the carpets looked fantastic!

Thank you
Report a concern   October 13, 2020 — Rated 10 out of 10 by Dean Grandlienard Zerorez Phoenix
What do you like about our products and services?

The girl that did it was great, very thorough, explained everything.
Report a concern   October 13, 2020 — Rated 10 out of 10 by Theresa Price Zerorez Phoenix
What do you like about our products and services?

Chris did a fantastic job cleaning our 3 rooms. He was professional and very nice. Highly recommend
Report a concern   October 13, 2020 — Rated 0 out of 10 by C.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet's still had marks in them.. Used dawn dish soap and a dump cloth to get them out.

It seemed to be a quick job, verses a deep clean as what your website said.

I would not recommend

Report a concern   October 13, 2020 — Rated 10 out of 10 by Nancy Patt Zerorez Phoenix
What do you like about our products and services?

I appreciated the complete honesty. My dogs have destroyed my carpets snd the rep told me it would be best to replace. However; he could try his best and I agreed to let him try. God bless this young man. He worked hard and got it all out! No stains. Looks perfect. Smells great. Please send a special thanks To Roberto Bravo. He did an amazing job!! I will use you all again and am telling everyone I know abo it my great experience!

Report a concern   October 13, 2020 — Rated 10 out of 10 by Niamh Koch Zerorez Phoenix
What do you like about our products and services?

Timely, quick, ease of setting up and changing appointment. Friendly and professional staff!
Report a concern   October 13, 2020 — Rated 10 out of 10 by Lynn Strack Zerorez Phoenix
What do you like about our products and services?

Professional and always do a great job
Report a concern   October 13, 2020 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Easy
Report a concern   October 13, 2020 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The master bedroom still has a smell of dog urine which was the main reason we scheduled the appointment. I was told that was not going to be an issue.

Report a concern   October 13, 2020 — Rated 10 out of 10 by Chris Troyer Zerorez Phoenix
What do you like about our products and services?

Our rug and couch never looked better! Service was friendly and did a great job!
Report a concern   October 13, 2020 — Rated 10 out of 10 by Cindy Engel Zerorez Phoenix
What do you like about our products and services?

Our cleaner was wonderful, she explained everything in detail, she listened to our concerns and our carpets turned out great. Clean, professional and she took extreme care in our home.
Report a concern   October 13, 2020 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Clean smell and fast dry
Report a concern   October 13, 2020 — Rated 10 out of 10 by Kim Roehl Zerorez Phoenix
What do you like about our products and services?

It's fast and my tile looks brand new!
Report a concern   October 13, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I like your staff - very knowledge and courteous. Levi did a great job
Report a concern   October 13, 2020 — Rated 10 out of 10 by V.E. Zerorez Phoenix
What do you like about our products and services?

I have a cream colored rug and I am not sure how old but I would say 85 % difference.

Report a concern   October 13, 2020 — Rated 10 out of 10 by Jim MacDonald Zerorez Phoenix
What do you like about our products and services?

Customer service
Report a concern   October 13, 2020 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

We were very impressed with the service we received. Our carpets and tile look amazing! The technicians were very professional and did a great job!
Report a concern   October 12, 2020 — Rated 9 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Tile and grout came out great, now we just need to do the rest of the house.
Report a concern   October 12, 2020 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Technician was thorough and explained the entire process. We had a pretty serious incident so very happy with the results.
Report a concern   October 12, 2020 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

cleans carpet well and leaves it looking and feeling great. Your online reservation system which asks what do you want to clean is not accurate.

Report a concern   October 12, 2020 — Rated 10 out of 10 by Jeff Andersen Zerorez Phoenix
What do you like about our products and services?

Prompt professional with great customer service. We had never had our carpets professionally cleaned and they really needed some help. Some stains that I thought would be impossible to get out, came out and there is no crunch when walking on the carpet. Looks like new and I have since referred my sister to use ZeroRez in the next week for when she and her family move into their new home. Definitely will use and recommend again!

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