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based on 84609 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez always does a good job on our floors.
Everything was great service on the phone and the service person josh. Thank you very much
My husband and I are both 74, we moved EVERYTHING we possibly could for access to floor areas we wanted cleaned.
When your employee started on great room (living/dining area), I asked if he could do area rugs since tile and grout not accessible. I was told “sure”. Also, he used only one fan in one area despite having done a large portion of our home. Therefore, when he left all tile areas were still very wet. This resulted in my not seeing all the areas where effervescence appeared. He had told me this would happen and “all I needed to do was use a wet rang to remove”. I really don’t remember his offering to pay me to do his job!
It seems to me that when he finished with tile/grout in a room/area, he should have immediately started a fan(s) to assist in drying that area. If he had, I’m pretty sure our floors would have been nearly dry before it came time for him to leave. Then, he would have seen the effervescence and areas of grout that needed to be addressed before he left.
When it came time for payment, I didn’t realize he had charged me EXTRA for doing two area rugs. When I contacted office, only part of additional charges was given back to me in the form of an “account credit” for me to use next time.
At this point, I don’t know if there will be a next time. However, I do know that the next time I am with Danny Davis I will let him know how disappointing my experience with your Company was.
The employee was polite, respectful and knowledgeable.
Price is higher than other services, that is my only hesitation for a 10.
I was referred by a friend that uses you. I was not onsite, but my conversations with the techs before were very professional. My new renter says they did a great job.
He told me that the entry to each room would be dirty from all the walking and there was nothing he could do. But there is a square where it looks like it was extra cleaned. It’s not a spot where there was any rug or furniture on it so I’m not sure how there is a cleaner square there. Anyway. That’s my only issue
I called on Friday afternoon and Casey was able to schedule an appointment for Saturday afternoon. Fast friendly customer service. Eric p. The tech sent out was by far the best.
The ZeroRez employees are awesome. Ty was fabulous; polite, efficient and diligent. My carpets look fabulous! Thank you!!!
The service was great carpet looks and feels amazing
Friendly, efficient service - will use Zerorez for our next cleaning.
Price and sales pitch while on site. He was extremely nice, but I don't like the sales pitch method while in my home.
Carpet is clean, do a great job
Nice, efficient technicians. Did a good job
Very professional! Alex did a great job!
Like that they don't use a ton of chemicals on carpets.
Timely, courteous and professional services.
Good guy . Good results!!
The company provides a service that is the best!!
Our carpets had not been cleaned in a long time and JD did a great job of explaining the services and what he could do to remove all stains etc.
The Zerorez employee was very professional and did a fantastic job cleaning my carpet. I am very pleased with the way it turned out.
Great job!
Nothing bad. Was satisfied
Knowledgeable technicians and clean fresh smell
Job well done with great people!
I am so satisfied with the cleaning of my carpets and tile floor. The service is out of this World and the people are friendly and professional. I will continue to use Zerorez. Rachel was especially nice and explained everything to us that she was doing and some potential problems that we may want to address.
I had tile, carpet snd furniture cleaned. I was absolutely thrilled with the quality of the work. It was professional and thorough. Highly recommend.
Product does what advertised
Worked great. Better than anticipated. Excellent technician was professional and polite. Would highly recommend.
he did a great job i will recommend to my friends and family.