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based on 85324 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dries quickly.
The carpets feel crusty and don’t look any cleaner from before they were done. It was hard to tell if they looked cleaner when they were done because they were wet but now that they’re dry I see that there are lots of stains still and they don’t feel clean. I was charged extra because two rooms were rugs instead of carpet, so I went with it but my rugs look the same and feel worse because they feel crusty.
Zerorez did an excellent job on our area rug.
Staff was pleasant and professional. Would definitely recommend. Thanks
Timely service. Westin. your tech was great! He answered all questions. Did a spectacular job. He was professional, caring and payed attention to detail. Thanks so much.
It was very well done. The tech (Eric) was very professional. He had me check the couch and love seat to make sure I was satisfied.
great job on the tile.
Chris was an outstanding tech.
Everything went well. Carpet looks amazing, nice clean smell. Professional service and advice appreciated.1st time customer and I will be calling you again for my carpet next time.
The guy came through my gate instead of the front door leaving my gate wide open so I couldn’t let my dog out. He also did not clean a closet (I specifically left the closet doors open) as well as my front entry way which is part of the living room. Someone had to come out the next day to finish the job.
Our sectional and tile are amazing. Your staff is wonderful. We are very impressed and will definitely use you again. Luis was thorough, tidy and punctual.
The professionalism of the team and the extra care to their clients.
So far it is all good. I will let you know after I get home tonight...
We were impressed with your company’s efficiency and professionalism. The price quote was straight forward and I didn’t have to provide credit card information when I set the appointment date.
I appreciated the follow up phone calls to confirm the time the technician would arrive followed by phone call on the morning of the appointment to let me know he was on his way.
Zach, did a great job on my carpet and rug. He went about his work methodically and efficiently and answered all the questions that we had.
The cleaning products themselves worked well and our carpet and rug came out bright and clean.
The final invoiced matched the quote, which says much about your professionalism.
We are happy and satisfied customers and will use your service again.
Extra care. Follows instructions. Courteous.
Fantastic service! Colin made our carpets look better than I ever thought they could!
Great service and customer service
No detergent. Eric was professional, efficient and informative
The extraction machine worked wonders.
Joe was very knowlegeable about the zerorez product and cleaning method. I like the concept. The carpet did look great afterward. I am a first time customer and will use them again.
Great job and Great technician.
I don’t know too much about the products. But I guess less chemicals or even water is just used to clean which is nice. I liked that I can drop off my rugs and pick them up at the site.
Great job!
The prompt service is outstanding! Our sectional and carpet on the stairs turned out fantasticly.
It was incredibly easy to schedule and coordinate services.
Very nice men,worked hard to please me!
So far I've just had a rug picked up from my house. I have not received it back. The rug was picked up promptly and the young man who picked it up was well informed, polite and efficient. I will do another review after the rug is cleaned and returned.
The water and no crusty effect after cleaning. It’s quick drying too.
Your doing great just alway room for growth
Everything was great! Very courteous, timely, and cautious! This was my first time using your services and it will not be the last. Thank you.
The online portal doesn’t allow you to add rugs and there is no where that it states rugs are $1 per sq ft, so added charges were included and that would be a real simple fix. Also, the sectional was done spotty- the fronts of the cushions where the legs rub were not cleaned.