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based on 84609 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Used Zerorez since moving in to this house.
This time J.D. was the one that did a fantastic job after he explained what he was going to do. He did it professionally and was very informative as well as knowledgeable of what he was doing. J.D. can take pride in a job well done.
Happy Holidays!
Highly recommend Zerorez! Our carpets are so clean; the drying process was quick with no residue and my allergies are so much better. Got rid of so much dirt, dust & pet hair. Will be using again in the future! Thank you!
We are an older couple, with no pets, with a couple of spots by the bed (perhaps coffee?). The tech (who was very young but very very nice) said he couldn't get them out. I am not sure what he did to even try as he was not here very long. Also, after the carpet dried on our stairs, several of the steps where the round corner is between each stair, looks dirty and brown now. He did mention that he spilled something on those stairs but said he should only make the drying time longer. Those stairs were not brown on the edges before the cleaning. Thank you.
our carpet looks great The young man that did it was very nice and did a great job.
The quality of the cleaning is amazing
Great service. Everything was cleaned properly and the agent was friendly, clean and informative. I ahve used them in three os my own homes and numberous rentals. Thank you.
the products used, and the hassle free service
Friendly service, no chemicals, pet friendly.
Friendly technician, did a great job
Beautiful job. Carpet perfectly clean. Technician very courteous.
On my receipt I was emailed it states I was made aware of stains that may not come out on a standard three room cleaning, the technician said nothing to me about any concerning stains. We did not go over his service notes that was emailed to me and he also apparently signed my name on those service notes. Not very professional.
We were very pleased with the service, Our stone tile floors had never been properly cared for by prior owners, house is 26 years old so our expectations were not high. Technicial took time to explain and answer questions and did a test area so we could see what the results would be expected to be. He was friendly, safe and did the job in a shorter time than we expected. Floors look wonderful for the first time since we've owned the house. Thank you!
On the phone I was told I one gallon of the treatment would take care of the 2x3 area where my dog had an accident. When your technician came over he said he recommended 3 gallons and it would cost $75 per gallon. When he first brought his gallon in it had about one inch of product and he filled the rest with water. A little later he came in with another bottle of product and poured the whole thing into the gallon and filled the rest with water. It seemed inconsistent to me. He also kept leaving to talk to his boss on the phone. After the carpet dried I could still smell a stench. The tech was friendly and polite and seemed to know what he was talking about but felt like I was dealing with a car salesman.
The carpet and tile look and feel so clean!
The guys did a wonderful job in cleaning the very dirty carpeting in our office.
Prompt. Efficient. Great job.
Quinton did a good job and was polite, friendly and explained the process well.
Love how my carpet didn’t have a crunchy feel after being cleaned. Great service!
I love the way my carpet feels after it has been cleaned by Zero Res. And the techs are always so very helpful.
No reside or chemicals
On time, quick & clean.
The floor looks good and the service was excellent.
We were very satisfied with the work Sean performed on our carpet and area rug. He was very polite and very personable. We will request him at our next service.
Adrian did an incredible job! More than met our expectations!
I was so happy that the gentleman that was here was able to get the rust stain my in-laws left out of my carpet. I noticed the guy had is fly down at the checking out process and I felt so bad I didn’t say anything. Sorry!! I noticed only until after he left that there was a wet carpet sign left on my staircase. I think it’s to prevent the hoses from scratching our railings. Did you guys want that back? I know once we get the extra money after the holidays we will be calling you all again for a few more cleanings. Thanks again!!
Our technician was the absolute best! He was so knowledgeable, helpful and so accommodating and friendly! I would totally recommend your company based oh him!!
Customer service and carpet pet problems
Terry brought my carpet back to life just in time for the holidays! I’m so truly grateful for his attentive manner, and how thorough his work was. He’s truly a gem!!! Thank you so much!!!!
I love the professional nature of the company. The services they offer covered all our carpet, tile and furniture needs. We worked with Chris and he was fantastic. He took the time to explain the process and show us the results as he worked. I highly recommend both the company and Chris’ work!
I am so happy with the results!! Zach was very efficient and helpful. He did an amazing job.
I will definitely be recommending and using you guys in the future.
Thank you!