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based on 86427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A great job!!
Carpets look great and so does my two white chairs and my sectional!!
Thank you Zerorez!!!
My carpets and tile are cleaner than I expected!!
I have used other services as well I have my own carpet cleaner, but My carpets have never been so clean. Will definitely use this service again! They were on time, let me know in advance when they would be here...not a 2 hour window, which is what most service people do. Reasonably priced, highly recommended!
This is the second time that I have had Zerorez clean my carpets. The first time I didn't have any real stains, just traffic areas. The results were so so. This time I had vomit stains from a sick dog that I have recently had to put down. The tech hit me with the usual upgrade tactics if I wanted to get rid of the stains. Of course I did (that is why I called) but after the carpet was dry, the stains were still there and bigger than they were before. I am definitely not Happy with the results and would not recommend Zerorez to anyone.
Very friendly and quick. Looked amazing when done!
Service was prompt and professional.
My area rug doesn't look any different from before it was cleaned? Also when I answered your survey, your reply was sorry..cant find you in our system?
The tech was super friendly and was very careful inside our home. The things we had cleaned turned out very nice and we didn’t have to wait a day and a half before we could use them. I will definitely recommend Zerorez.
Our carpets were very soiled and when Brandon was done they looked beautiful.
Brandon was very polite and very efficient in doing his job. He put everything out he
would need and went right to work.
Thank you and thank you Brandon.
Keep up the good work.
The Meltons
Not disappointed . Technician was personable and did a nice job. .I have tile floors and had to mop up water spots. Will use again.
Your technicians were friendly and informative! I would recommend your services again. :)
My carpet not only is very clean, but also feels very soft. Service is excellent - very professional and friendly! I will highly recommend Zerorez to family and friends!
Carpets looked great!!
On time, efficient, carpet looks great!!
The way the carpet cleaning makes the fibers stand up like new. The tile cleaning was also nice.
Professional and knowledgeable technicians, combined with up to date modern equipment at a competitive price.
I had never used you before. They gave me a quote on the phone and then we didn't change the area dimensions but charged me 45 dollars more. It was a phone quote so I had no recourse. After battling over that, they forgot to do the closet that they charged me for. At that point, I called and I was just asking for a refund of the 20 closet. But they insisted that they could give me a credit for a future job or I could have them come back later in the day that complicated my day even more. He was super and came back but I had told him what to clean and there were only 5 areas. In the beginning pre cleaning, I pointed out a few "dirt"spots that he assured me he would get the spots out but they are still there. They were NOT urine, blood, or anything other than dirt. Not at all satisfied with the experience.
Tim and Devon did a great job with my carpet!
Aaron was great!
The young man who did it did a fantastic job. Really was out to make me happy. Was real respectable young. He did an remarkable job on the carpet. Made the carpet look new. I have always told people about your service and product.
Our tech was the best part of our experience. The floors and carpet were very clean but our tech was so informative and polite, we felt confident with his abilities from the beginning.
On time and did a very professional and great job.
The carpet and tile look amazing. We suggest that you clean up the wet spots as you go, as we had to go back over the tile to wipe up spots. Also, 'bumpers' were not used and our newly painted house that we just spent $6,000 on with the painter has dings in the baseboards and walls and we are going to have to get the painter back out and pay him to touch all of these up.
we love the finish.
Love the cleanliness of the carpet, how soft it is after it drys and the professional young man, Jason, who has cleaned our carpet for the past few years.
The service was good. There were a couple of spots that couldn't be removed and it was a bit disappointing to see them after the service.
Luis was very friendly and did a terrific job. My carpets look new again.
I’ve only used your service once to have my tile floors cleaned. I was 100% satisfied with the results. My technician left some cleaner with me and I am anxious to use it to see the results.
Your employees are very professional and knowledgeable.
I don't like the environmental fee. It's ridiculous!