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based on 86427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service tech did a great job.
My technician was on time, knowledgeable, and friendly. He was conscientious while cleaning, making sure we knew to be careful to not slip on the tile floor after we stepped on the carpet. The carpet looks much better, specifically in the walking path areas. No weird smells and the carpets were not left soaking wet like when I have used some other companies.
Will definitely use Zerorez again in the future.
Pleasant and knowledgeable technician. Good value.
Friendly, reliable, thorough
You always do a great job. Above and beyond.
Evan had great customer service.
Evan the cleaning technician was prompt, honest, knowledgeable, and skilled at his job. We are very happy with the cleaning.
All good! Darrell did a great job. Just bought my home so I really didn't know the exact color of my tile. It was that dirty. Very impressed when cleaning was done! Much lighter and brighter than I could have ever imagined. Nice!
The services were as described
Technician was friendly and through
The man was very nice and was able to put up with my very talkative daughter
Two things.....our bathrooms were soaked with water. I had to take towels to soak up the extra water. Our technician dripped water over pergo floors going from the hall through the bedroom into our master bathroom. He streaked the pergo floors. He should of known that you don't put water on pergo. He should of said something. He was in and out in less then 45 minutes. He was sloppy. Never using zerorez again. The tile and grout are clean.
Quoted an amount and Went up from there.
First, customer service helped me get something that was very important to me about booking the appointment which was getting the first one. They went out of their way to make sure that we did our best to get it and we did!!! That was something that was a make or break for me. Otherwise tech showed up on time, super friendly and informative. Discussed options in treatments with me. Made sure to follow up since I had to leave to ensure me they locked up and things were looking great. Got home probably 8hours later and carpets were pretty dry and looking fantastic. I wanted this done before I got my new furniture in. Job well done.
Your guys are very nice and informative no issues here thank you
Technition was courteous and friendly, rate was affordable and the carpets are clean!!! Great service !
Great, friendly service, as always ! Completely satisfied with a job well done !
Erin was fantastic. He was thorough and did a great job. Our carpets look brand new!
A job well done. We'll be calling you in the near future to clean our couches and chairs.
Paul is amazing and has restored our confidence with Zerorez
Carpet cleaner spent 25 minutes trying to upsell me and the carpet cleaning I got was a waste of time and money.
Aside from showing up long after the scheduled time frame, the service was excellent. At least the company did a discount on the cost for services because of the late showing. I would definitely recommend this company to others.
No cleaners are used and carpets don't usually feel crunchy after cleaning. Drying time is minimal compared to other cleaning companies.
My carpet cleaner was very efficient, friendly, communicative, and finished my job quickly.
Your representative was so helpful and very knowledgeable. He explained everything and did a tremendous job with the cleaning.
Everything
Our technician probably should have had us check over the furniture and rug he cleaned to check if there was anything we felt should be given extra attention. About 15-20 minutes after he left I noticed an area of one of the chairs that was totally overlooked. The technician had to return and clean the area he missed. That could have been avoided if we had checked it over and signed off on it first.
Our tech Treyvon did a fantastic job getting our carpet clean. He was on time and he was courteous and professional.
Service was great carpet looks good.
The results, my carpet looks brand new, smells great, and feels soft.
Thanks!