Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84594 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2021 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Good job

Report a concern   January 22, 2021 — Rated 9 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

There is not strong chemicals used.

Report a concern   January 22, 2021 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Cleaning was great and service man was prompt and courteous. Will use again!

Report a concern   January 22, 2021 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Great Job

Report a concern   January 22, 2021 — Rated 8 out of 10 by L.B. Zerorez Phoenix
What could we do to improve?

keep up the good work..... the ease of on line booking and speed at which the cleaning was done

Report a concern   January 22, 2021 — Rated 10 out of 10 by Ginger Adams Zerorez Phoenix
What do you like about our products and services?

We are very pleased with your service. it was recommended to us by a friend. your tech did a great job.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Linda Gray Zerorez Phoenix
What do you like about our products and services?

Great work Tech was wonderful very polite and got right to the job

Thanks
Linda G

Report a concern   January 21, 2021 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service. Speedy process and carpets look great!

Report a concern   January 21, 2021 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

You do such a professional through job! Chris did a fantastic job and was in and out leaving us with clean carpets. Attention to detail protection of every wall corner sets you above the rest!

Report a concern   January 21, 2021 — Rated 10 out of 10 by B.Z. Zerorez Phoenix
What do you like about our products and services?

The technician was early. He went through all the steps. The cleaning didn’t take long and did a great job! The price was amazing. I highly recommend my friends and family to use this company. I sure will again. ⭐️⭐️⭐️⭐️⭐️

Report a concern   January 21, 2021 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

They work!

Report a concern   January 21, 2021 — Rated 4 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I really liked the outcome and my service provider was super friendly. However there was a huge mix up with pricing that has still not been resolved. First of all, no one told me I couldn't use AMEX and I was caught off guard - this happened after the work had been done and I was very upset. Secondly, i have a rug that is diamond pattern with deep grooves. The provider said I would have to leave it to him to take back to the workshop and have it cleaned there - he provided me a very high quote of $500 and I was shocked but didn't have any other option. I couldn't pay it so I have rescheduled it for a pick up next Friday but the operator gave me a quote of $195. I am willing to pay $195 but i am still very unclear about the discrepancy in price.

Report a concern   January 21, 2021 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I have always liked the way Zerorez cleans the carpet. We used them for many years in Minnesota and were glad to find them here in AZ. We now tried the cleaning of our ceramic floors and were pleased with that as well.

Our tech was very thorough and very friendly

Report a concern   January 21, 2021 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals and very good cleaning. No residual odors at all. Customer service is great.

Report a concern   January 21, 2021 — Rated 9 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Excellent work.

Report a concern   January 21, 2021 — Rated 9 out of 10 by Wilaiwan Donahue Zerorez Phoenix
What do you like about our products and services?

Good service and friendly

Report a concern   January 21, 2021 — Rated 10 out of 10 by Steven Baskin Zerorez Phoenix
What do you like about our products and services?

I love that my carpet actually gets cleaned. I get blown away still seeing them scrub the carpet rather than just spray and rinse. The techs that come out are always friendly, professional and make sure they don't leave without answering all of my questions. They also make sure to clean the wet spots on the smooth floor even after if I insist i'll clean it. I only use Zerorez and I tell everyone to use them as well because I can vouch for the quality of the services.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Gena Anderson Zerorez Phoenix
What do you like about our products and services?

Good price, clean tile.

Report a concern   January 21, 2021 — Rated 2 out of 10 by E.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very un impressed after paying over $900 to have tile and carpets cleaned to come home to the time not being very clean. Water Spots in some places and some areas weren’t even gone over. The carpets are STILL wet, and it’s been well over 24 hours. I can’t walk on the carpet with socks on as they are still that wet. Coming home today after work, which was more than 24 hours after they were cleaned the house smelled musty. I’ve had my carpets and tile done in this house every 5-6 months by other companies as well and they usually had 2-3 technicians working at least 4 hours. I’m not sure how many techs were here this time, but was told by my son it was just one. And he was here MAYBE 2.5 hours of actual clean time. It takes me longer than that to vacuum and mop my own floors- not shampooing or deep cleaning........
I am truly disappointed this time.
We have used zero Rez before and we’re happy which is why I made the appt to have them come again. I’m sad I did this time, out house goes live tomorrow for sale- and I’ve been trying to get the musty smell from wet carpets out. :(

Report a concern   January 21, 2021 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Paul is the best technician. Besides being very pleasant and polite... He explained exactly what he was going to do to clean and care for my tile floors, answered all of my questions, was very considerate that I was comfortable with everything he was doing. He even hand cleaned a portion of the baseboard that needed special attention. I have always had wonderful service by Zerorez.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Jon Lansing Zerorez Phoenix
What do you like about our products and services?

Very efficient and the cleaning went as planned.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Nancy Logan Zerorez Phoenix
What do you like about our products and services?

Quality, professional technician, responsive to my request.

Report a concern   January 21, 2021 — Rated 4 out of 10 by J.H.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are areas that are Actually black and a eye sore. I'm very disappointed.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Barry Lanier Zerorez Phoenix
What do you like about our products and services?

All of your technicians are professional and courteous.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Bre Hanrahan Zerorez Phoenix
What do you like about our products and services?

Amazing customer service!!

Report a concern   January 21, 2021 — Rated 10 out of 10 by Toni Candela Zerorez Phoenix
What do you like about our products and services?

Colton was fantastic as usual! He is always polite and does such a great job!

Report a concern   January 21, 2021 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

My carpets look great ! The tech really worked hard. He went above and beyond my expectations. And he was even on time!!!

Report a concern   January 21, 2021 — Rated 10 out of 10 by Myrna Bowman Zerorez Phoenix
What do you like about our products and services?

Extreme care with my carpet.

Report a concern   January 21, 2021 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Reliable. Very clean process.

Report a concern   January 21, 2021 — Rated 3 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Do not tell me how much something is and double the price once you get here. Was told about $150-200, once all was said and done the bill was $395.


Privacy Policy