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based on 87585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tha staff does a good job and the carpet dries within 4-5 hours. I'm able to get an appointment when I need it.The staff is pleasant and professional, I believe my person's name was Dave.
They were totally professional and did a superb job. My carpets look like new
The associate Seth was very professional. He did a great job! Our caret looks like new and no sticky soap residue.
Awesome so far
Service was great!
They did a wonderful job. They did miss a section of grout that needed cleaning. I’m calling them Mon. To ask them to come back and finish the job.
Very nice and friendly employee. Carpets always come super clean.
Reliable and quality service, with good communication
Professionalism of employees & quality cleaning of my carpets!
Ahead of schedule, fast friendly service, and the quality of the carpet cleaning exceeded our expectations.
Excellent service and showed up ahead of the scheduled time.
Amazing service, amazing tech, on time, cost effective!
The service person was very nice. He came to pick up 2 area rugs to do at there place, but since he had a cancellation he explained how he could just do them right them at my home. They turned out great and saved me $25 delivery fee. Good job, good service and good people.
They gave me a quote of $135.00 and didn't try to up the price with add ons.
Carpets are as clean as any other carpet cleaner. I was impressed with the fact that you contacted me before and showed up as promised. My father, whose carpets you cleaned, was not impressed and thought you were a little more expensive than their previous carpet cleaner.
Excellent service from you're technician and quality carpet cleaning techniques.
Technician on time. Very professional and very nice. Carpets look great. Even the troublesome areas looked better.
Your employees
They were very courteous did a wonderful job and we're very fast
Amazing customer service!! All the way from booking the appointment, having to reschedule and then the actual service! The outcome of the cleaning was also amazing!
The carpets get clean and they are not crunchy
Great personal courteous service.
We were very impressed with the results. Your young serviceman (Brandon) was extremely courteous and professional. We will definitely call on ZeroRez again, and ask for Brandon again too.
I booked my appointment and mentioned I had some pet odor. When the technician came it felt like he was more prepared to tell me all the reasons as to why he WOULDN’T be able to get the pet smells out other than providing me any solution to try and remove the smell. He told me that the only way he would be able to get it out is if we removed the carpet. He never offered any other treatments. The smell is in my infants room and the carpet is brand new, I was willing to do whatever it took to get the smell out. I was never provided with a solution outside of “you need to replace the carpet”. It felt like he read my appointment and decided he didn’t want to put in the work so decided on explaining to me all the ways it would never come out aside from ways he could treat the carpet to remove the smells. I am very disappointed. Other rooms cleaned look great... but the pet odor is still in the carpet AND rug. The carpet I can almost understand because if it got to the pad... but the rug doesn’t have a pad... I would have expected the smell to come out of the rug. I’m upset because I have friends who referred me to Zerorez with the same pet odors and theirs are gone. Again, this is in my newborns room, so it was very important to me to have the smell gone.
It's the best.
From start to finish, great experience. Great that you have technology in place to view invoice before paying. Tech was great, and off course the carpets looked great. and just like tech said, no "Crunchiness".
Thanks, will use you again.
They always do a very good job on the cleaning. They are always polite and professional people doing the work.
I have one complaint this time when I first called in to set up the appointment he gave no time said that they would do that the morning of the appointment. That didn't happen. When she she showed up about 10:00 I was very surprised. She said that she had called in and ask someone to send me a text telling me she was on the way here. That did not happen either..
Name removed
Fast
Luis as a very nice gentlemn and did a great job for us.
Jeff was very candid about our stains. We like 0rez people