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based on 87585 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You called and ask if they could come early. Gave good advice carpet looks great.
Collin was very knowledgeable and advised me how to protect my carpeting for the long haul. I love the low or no order of your cleaning products.
the company does a great job all around.
The tech was professional, friendly and explained everything he was doing. He did a very good job. I would recommend him and the company.
Great customer service. Liked having communication via text. Easy to schedule appointment. Carpets looks great!
Good service, friendly and knowledgeable personnel are
Colton was the best, very professional. The area rug looked brand new when it was done!
Carpets were crunchy this time
Technician came on time, upfront pricing and cleaning looks good
It worked, my carpet looks great, there's a circle that's still a little dark by the front door, but that was a bad spot. Have had professional cleaners before and they didn't do as good a job. Chris did an awesome job.
Was easy to schedule and appreciated being sent email confirming appointment. Young man was very polite and did such a good job. Would wholeheartedly recommend Zerorez to friends.
Nice Tech. Did a good job. Could have a little less water. Carpets were crunchy upon drying and took quite awhile to dry.
Very friendly techinan, walked us through the entire cleaning process and carpets look like new.. Great job, will use them again.. Also no hard sell, what was quoted was the price, no hidden charges.
The technicians are always professional, never try to upsell you and are always courteous. I am a real estate agent and I refer you to all my clients. Thank you for your consistently great customer service.
My technician, Alex, was FANTASTIC! He took great care protecting my furniture before he started and was hard-working and diligent throughout. He spent extra time on some of the “trouble“ areas and was done with the stairs and three rooms in about an hour. He did such a magnificent job that I don’t think the carpet looked this good when it was brand new! I never imagined that he could get my six year old carpet looking brand new again! I would recommend ZeroRes to anyone who wants their carpet to look like new again!
Our tile grout looks phenomenal. The carpets are revived.
The entire process was very easy, from booking all the way through to paying. The carpets look and feel great and we know it’ll last a long time!
Knowledgeable and friendly staff, quick service. Easy to make the appointment. And they put the protectant back on the rug!
Quick appt..showed up on time..did great job
Awesome job on our area rug before our move out of state. Thanks so much it looks like new!!
Very Professional Staff and Cleaners. Got both houses done within 3 days at perfectly scheduled times.
I have used your service for many years and have been completely happy. However this time was a little different. I had a couple of stains that were worked on twice and one got a little better but did not get completely removed the other stain was just made bigger! After 2 tries I have given up so not sure why this time was different? Chris and his partner we very willing to help get the work done right but after working for over an hour it didn't help much?
First name removed
customer service, professionalism, product knowledge
Another great carpet cleaning by Zerorez! The technician was professional and thorough, and my carpets looked really good.
Vacuum first. Every other company I used vacuumed first, so this time I didn't. Until the guys showed up and said they don't vacuum. Then I was frantic on a conference call trying to vacuum at the same time. A pre warning would have been nice.
Clean the carpets fantastically and the serviceman was professional friendly and efficient.
Thank you
Promptness and very thorough
$30 fee to go up one flight up stairs? Outrageous
Tech was efficient, knowledgeable, and polite. Was willing to work with me to ensure all my expectations were met.
FROM THE ADVERTISING I HEARD I EXPECTED THERE TO BE NO WATER INVOLVED IN THE CLEANING OF THE CARPETS. I WRONGLY THOUGHT IT WOULD BE SIMILAR TO DRY CLEANING. I WAS IN ERROR.
THE GENTLEMAN WHO DID THE CLEANING WAS VERY PROFESSIONAL, AND PLEASING TO WORK WITH, IN OUR HOME. I APPRECIATE HIS WORK ETHIC, AND HE WAS EARLY FOR OUR APPOINTMENT.
I W AS ONLY DISAPPOINTED DUE TO THE FACT THAT THE PROCESS YOU USED WAS IDENTICAL, TO THE PROCESSES USED BY EVERY OTHER CARPET CLEANER, IN THE INDUSTRY. I WAS NOT ABLE TO DETECT ANY DIFFERENCE... AT ALL.
I AM WRITING THIS EVALUATION BECAUSE OF THIS FACT. IT FEELS THAT YOUR FIRM HAS PROMOTED "FALSE ADVERTISING", WHICH YOU DO NOT NEED TO DO!!! IT SEEMS IT WOULD BE BETTER TO ACCENTUATE THE POSITIVES THAT YOU DO HAVE: LOCALLY FAMILY OWNED AND OPERATED FOR ___YEARS; PROFESSIONAL; ON-TIME; ON-BUDGET; DONATIONS TO YOUR COMMUNITY. THESE WOULD HAVE BEEN ENOUGH FOR ME TO PURCHASE FROM YOUR FIRM. ADDITIONALLY, YOU ARE NOT CHARGING ENOUGH FEES. I WOULD HAVE PAID $300.00 FOR THE EXCELLENT WORK YOUR YOUNG MAN DID, IN MY HOME. THANK YOU FOR LETTING ME VENT!!! THE WORK DONE WAS EXCELLENT, IT JUST WAS NOT DIFFERENT FROM YOUR COMPETITORS. WE CLIENTS ARE FAIRLY BASIC, TELL US THE TRUTH....NO MATTER WHAT!!! WE LIKE FAMILY!!! AND WE LIKE PAYING FOR WHAT WE RECEIVE, YOU ARE WORTH IT!!! GOD BLESS, NANN Last name removed Phone number removed