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based on 84595 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You competitor failed me. However, I was very happy with your technician and the cleaning provided. You guys did a great job. Please send my thanks to the technician that did my job.
Excell all around service
The fact that there is no residue. And the carpet dries fast.
I’ve only used zerorez a couple of times but I’ve alway been happy with the product and the results. The technicians are always helpful and professional!
technician was very thorough & I like that it's a "natural" substance that is used.
Chris the technician that came to my place was the best that I have had . He was nice polite. And he brought this carpet to look like new. I am very pleased with everything. You can have a great product but if your people don't clean correctly it doesn't matter how good your product is. Kudos to Chris.
Brian was knowledgable and professional. Carpets were done by 10am on Thurs. Friday I still had noticeably damp spots in living room and hallway despite turning heat up in the house since he had left and using fans. Spot in hallway where he double treated to remove spot was coming up and creating spot area of it's own. Carpets do look better, but it doesn't feel I got my money's worth.
This is my third time using Zerorez. Each time they have come to clean my carpet lit looks brand new after!
Service was professional, carpet looks fantastic!
The tech was friendly and seemed to know his stuff about carpet.
The representative was very knowledgeable. He knew what we needed and was able to get it completed quick!
Very professional the guy that came was very nice. Did his job well.
Excellent service, on time and reasonably priced.
Tech did a very good job cleaning my grout. He was very professional. He even showed up early after calling to see if it was okay. He didn't take very long, was in and out in no time. He made sure I looked at the job to make sure it was up to my satisfaction.
King, thorough technician.
The tech was very knowledge and professional!
The results were much appreciated, the customer service afforded us by our technician - outstanding!
My tech was knowledgeable, friendly and professional. He made great recommendations. His work was efficient and great quality. Made sure I was happy with the job. Will definitely call them next time I need tile floors and stone shower cleaned.
I liked our technician would give him a 10.
Our master bedroom didn't clean up very well though that's one of the reasons a point was deducted.
The other our master carpet also bubbled up and scared the crap out of me! I have never scene that happen before. Luckily it went back down but man was it a scary few hours.
consistent quality service and reliable with respect to scheduled service
Tim was great and I thought he was professional and very good, however I think ZEROREZ is becoming a more high priced company and their offer is not worth the money. In fact this is my 4 time in 22 months cleaning our carpets and I could not be more disappointed. I am going to try another firm immediately and see how they approach carpet cleaning and stains
Your employees are always polite, personable and informative.
I liked how friendly & professional the team was. Everything from scheduling, the the technician coming to perform the work.
He was very professional.
charged double price for the same area rug I had cleaned a fe months back. was $40 last time, $80 this time. No notification on them DOUBLING the pricing was given on the website or anywhere. $80 to clean an area rug is outrageous.
I like the fact that no harmful chemicals are used. Also, the carpets dry quickly. The price is fair. The carpets look like new. The young man who cleaned the carpets (Ernie) was very knowledgeable and personable.
Love this company.
My technician did an AMAZING job!
Easy to schedule.
They do what the say the are going to do and let you know two days ahead when they are coming.
They call you about 20 minutes ahead to let you know they are on the way.
The person who comes is always pleasant and efficient.
Takes less time than you would think to clean the carpet.
Environmentally friendly. Professional & friendly service. Knowledgeable technician.