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based on 86427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient and very friendly. I will use Zerorez again.
Thank You
We have a two story house with carpet on the 2nd floor. Ordered your services since our only pet, a cat, recently passed. Told the technician that the cat would pretty much urinate in 1 spot and we would carpet clean it every time but wanted a good cleaning. Technician recommended that we deep clean the pads to get whatever urine could be left and we agreed. My family stayed downstairs as he set up and began the deep cleaning. Once he started we heard water hitting the ceiling of the first floor beneath where he is working. I quickly ran up and had him stop. He came down to hear the water and quickly went to work vacuuming the spot he was working on in the 2nd floor to stop anymore water from leaking through. A water and cat urine mixture started to flow out from a recessed light close to where the noise was heard about a minute or so from when we initially heard the water. Once the technician started the vacuuming he came down to see the water flowing from the recessed light and called his manager for guidance. Once I collected about a litter of the water/urine mixture in a bucket the leak stopped and I removed the recessed light and can to assess the damage and take video. We ended up just getting a standard carpet cleaning and the damage to the 1st floor ceiling seemed very minor. I used a hair dryer to dry what I could in the area between the 1st and 2nd floor. Everything seemed to be fine until the next day when we could smell cat urine on the ceiling or the 1st floor. The drywall must have absorbed some of the water/urine mixture.
Needless to say we are disappointed in our experience. We knew he would use more water than usual to soak the carpet pads but we did not expect for him to wash our 1st floor ceiling in cat urine. His manager also seemed to be feeding him excuses such as the possibility of a water pipe breaking at the exact location and time of the cleaning. But I have video of the space between the 1st and 2nd floor that shows there is no plumbing in the area. We were also given no information on how to remedy this with your company and were just told to contact customer service if anything is damaged. We are happy with the standard carpet cleaning that we ended up getting. We are just disappointed with all the other stuff.
Scheduling was easy, tech was on time, very quick to get going and get the job done!
Sean , provided prompt professional service
Zerorez is the best out there. There carpet care experts are ALWAYS efficient, kind and knowledgeable.i would not use any other company.
Very professional and the cleaning is fantastic!
Excellent job!! I loved the results, I will be using you guys again!! Thank you!
Arrived on time! Professional and very courteous. Explained the services they were providing, along with some recommendations. Will be using them again for sure.
They were able to get a hard stain out. My carpets look beautiful again.
The products are great. Gerald was fabulous! He was on time, calm, reassuring and made great recommendations. I loved working with Zerorez in Portland Or and now here in Scottsdale. Thank you for wonderful service!
Job well done!
They were on time, efficient, friendly and did a great job.
Work is done to a high standard and personnel are very nice
Good service at reasonable cost.
Charles, who booked my service, let me know everything I would have to take care of prior to my appointment. Our technician, David M., showed up a the very beginning of my 4 hour appointment window. Service was quick and effective. David was very knowledgeable and helped answer my questions and provided great advice. Thanks Zerorez.
Let your people move furniture.
Great service, outstanding cleaning of ceramic tile and grout.
Took out some old stains and made the Carpet look newer.
service was great the person was friendly and did a great job.
Our serviceman Chris was awesome! Very thorough and thoughtful!!
Friendly staff, explained products, can see results
There was an area where there was a 2 step stool and a small pillow and they didn't have they time to move two small items out of the way to shampoo that area of the carpet. Honestly the job was ok. I expected more since Johny J speaks super highly of you guy but not much of a difference if i would of hired an outside guy to do the job a lot less.
All technicians are knowledgeable, courteous and professional. They also take extra special care to protect your home and make sure that you are getting the best value for the service. The product couldn't be any safer or more effective. After one treatment, a stain that had been in my carpet for years was removed as though it never existed! I am a forever customer of Zero Rez
Employees are always knowledgeable and polite. Work is completed quickly. Easy to schedule. Easy digital system setup to pay.
Carpets look great!! Much better than with the last company I tried.
Professional Personnel - Excellent Service and Results
Great tech. Nice and knowledgeable. Carpet looks great. No crusty film. Great job.
Carpet was very old and very dirty and it cleaned up so nice, smells great and it is nice and soft not stiff. Very happy with results.
The technician seemed to know what he was pleasant talking about. The carpet looks great.
BEST clean in the Valley! I highly recommend!