Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84595 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2021 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Tech was very efficient, professional, informative. We did not experience any residual odors from the products used to clean our carpets. Thank you, again. First name removed n Cece Last name removed

Report a concern   January 1, 2021 — Rated 10 out of 10 by Frances Beranl Zerorez Phoenix
What do you like about our products and services?

Tech was very efficient and knowledgeable. Carpet was clean and rooms smelled good

Report a concern   January 1, 2021 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

It was awesome and our technician was wonderful

Report a concern   January 1, 2021 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

Everything. The product. The people. What's not to like?

Report a concern   January 1, 2021 — Rated 10 out of 10 by Kathy Hoyman Zerorez Phoenix
What do you like about our products and services?

Look the place over before he begins.
Quick, efficient, courteous. Dressed appropriately

Report a concern   January 1, 2021 — Rated 10 out of 10 by Kathy Moll Zerorez Phoenix
What do you like about our products and services?

Zerorez did an amazing job cleaning my carpets! I had some pet stains which they got out with the extra treatment. It was an extra cost for which it was well worth it. I will definitely have them back again!

Report a concern   January 1, 2021 — Rated 9 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

The service was great! I would recommend your services to friends and family. However, at times that person cleaning would take his mask off and it made me uncomfortable. However, since my family and I wore a mask the whole time he was at our house, I think he figured it out and put his mask on. We are living in a very critical time and it is important for my family and I to keep ourselves safe and keeping others say. You might want to tell all of your employees the importance of keeping the mask at all times while working.
Thank you
First name removed

Report a concern   January 1, 2021 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Luis did a nice job and was very friendly.

Report a concern   January 1, 2021 — Rated 5 out of 10 by R.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First cleaner left the carpet super wet that took almost 2 days to dry and left a spot that was NOT visible before he cleaned. Second cleaner came and worked on the spot but it's still not gone. He called later and said if I wasn't satisfied, he could send a manager to look at it. This is a rental property so I told him IF the new tenant complained, I'd ask for a manager at that time.

Report a concern   January 1, 2021 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very personable, and very clean and derailed.

Report a concern   January 1, 2021 — Rated 10 out of 10 by Angela Thurman Zerorez Phoenix
What do you like about our products and services?

It was easy to schedule online and they keep you inform when they will be arriving. They did an excellent job!

Report a concern   January 1, 2021 — Rated 0 out of 10 by B.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid $438 to have 2 rooms of carpeting cleaned. I did have cat urine in a corner of my bedroom that needed to be removed and I was told you could do it so I understand the upsale for that and the scotch guard. My carpet is top of the line pet carpet and my pad Is also top of the line AND it is only 2 years old so I thought you could do this easily. I am so disappointed and I feel I wasted my money. The area where there is cat odor didn’t smell right after the tech cleaned it but the day after the odor is back and the general cleaning was substandard. The carpet at the kitchen entrance is still matted and I was told ‘it is worn too bad’. That is not true because I can unmat it myself, it still is dirty. The carpet was not vacuumed before the tech started his ‘cleaning’ and the nap was not raked after the cleaning. I don’t know if that is your typical process but I have never had a carpet cleaning company not vacuum or rake up the nap after. Good thing I vacuumed the night before!! Your advertisements are very compelling but I do not feel I got my money’s worth for 2 carpeted rooms and the cleaning actually lived up to the advertisements. Now, I have to contact another company to come clean my carpets. I will not recommend your company to anyone. I will say that your tech was friendly and talkative, that was very nice. However, the cleaning process stinks. Please call or email me if you have questions.

Report a concern   January 1, 2021 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I love the way my carpet feels after it's dry. Very soft - never crunchy!

Report a concern   January 1, 2021 — Rated 10 out of 10 by V.J. Zerorez Phoenix
What do you like about our products and services?

First of all I was extremely pleased with Rob who came to clean my carpet. He did a great job and the carpet was very dry when I awoke the next morning. I have already recommended your company to several friends. Thank you.

Report a concern   December 31, 2020 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Clean, non toxic

Report a concern   December 31, 2020 — Rated 10 out of 10 by John Vincent Zerorez Phoenix
What do you like about our products and services?

Prompt respectful and quick...thank to your crew

Report a concern   December 31, 2020 — Rated 10 out of 10 by V.R. Zerorez Phoenix
What do you like about our products and services?

Loved my cleaning. The cleaner was very nice and explained everything. It was so fast and my carpet has never been cleaner.

Report a concern   December 31, 2020 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Terrell Braddy did a phenomenal job! My daughter’s room was disgusting and I thought for sure I’d be paying for new carpet since I was renting and this was a move out cleaning. I’m impressed by the clean! Thank you Zerorez!

Report a concern   December 31, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Quick reliable well done.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Katie Heitland Zerorez Phoenix
What do you like about our products and services?

Everything! This is the first time we hired Zerorez and we were very impressed. First of all they were early (which was great!). The technician that came out, Jeremy, was very professional and kind. He told me everything that he was going to be doing and about the product. He even killed a spider for me... thanks, Jeremy! Our carpets look brand new and we would recommend them to everyone!

Report a concern   December 31, 2020 — Rated 10 out of 10 by Mike Benedict Zerorez Phoenix
What do you like about our products and services?

First time user. Heard great things about no crunch results and our experience exceeded expectations! Loved the carpet cleaning process including removal of bio from our greyhound dogs accidents and the tile cleaning including the scrubber equipment was outstanding. Personnel were absolutely dedicated to Zerorez and have best in class customer service skills. JD, Evan and John presented a great team Zerorez front and I will request them next year in 2021! I also need to explore just all Zerorez can do for me beyond carpet and tile.

Report a concern   December 31, 2020 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Great Tech! He was in formative as well as very personable. Did a fantastic job on my carpets.

Report a concern   December 31, 2020 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Your reps are always great. I was disappointed that he ran out of stain cleaner. This was the entire reason I ordered your service.

Report a concern   December 31, 2020 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Always professional and do a great job

Report a concern   December 31, 2020 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Value, quality and consistency of services have been too notch!

Report a concern   December 31, 2020 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

On time, efficient, professional and quality work.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Loretta Glenn Zerorez Phoenix
What do you like about our products and services?

I was very pleased when Jeff was able to help me wien I found more services were needed than just a carpet cleaning. Jeff was very accomodating and did an exxcellant job on everything. If possible, I would like to request Jeff to be the one to do the job next time I need Zerorez. Thank you for the opportunity to commend Jeff for aBIG DIRTY job well done. I am delighted. Thank you.
Loretta Glenn

Report a concern   December 31, 2020 — Rated 10 out of 10 by David Wheat Zerorez Phoenix
What do you like about our products and services?

The service technician was very respectful of our home and he did a wonderful job. I will highly recommend your company.

Report a concern   December 31, 2020 — Rated 10 out of 10 by Jenn Coughlin Zerorez Phoenix
What do you like about our products and services?

The consistent quality experience from start to finish.

Report a concern   December 31, 2020 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Rob does a great job to restore our carpets and upholstery back to looking like new. He has a great attitude and knows his stuff. It's great to start the new year all clean!


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