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based on 86427 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoy the result after having Zerorez visit.
Our tech did a great job and was therough, friendly and took his time! The downstairs carpet and hallway was not as clean as they usually are usually almost as though zerorez, has cheapened or changed the product. The same steps were performed the same by all techs but but this the carpet was not as clean as usual.
technician was on time, courteous, professional and overall an excellent face of the company. carpets are clean and fresh with no lingering smell or residue, it really works like its advertised! we will definitely be using Zerorez for all of our future carpet cleaning.
In hindsight I should have said something but being my first time using zerorez I was trusting the reputation. I had three rooms cleaned with one room being treated for pets spots. My understanding is that whatever treatment solution I paid extra for was added to the whole room. Instead it was just sprayed on the couple spots found with a black light. A spot was missed and was not treated and unfortunately did not come out. This quickly resulted in the pet marking the room again. Was not the result I was hoping for paying nearly $200. Overall disappointing and did not resolve the issue I went to Zerorez to fix. How to improve, if you are to pet treat a room, do the full room and not just a spot.
If work is not up to customers satisfaction, Zerorez deals with issue right away
Non toxic, on time, call first
We had all the carpets cleaned and our sofa - but ever since then, there is a "musty" smell like what you would get from a full vacuum. Can't put finger on what it is but was not there before. Any suggestions?
Very disappointed with my area rugs. They did not get clean. On the white rug he pointed out two urine stains he couldn’t get out. I used my miracle spray, they came out. Once the rugs dried they looked just like they did before he cleaned them.
carpet looked amazing. thanks
Zerorez has excellent tools in order to make the booking. The team arrived on time and did an excellent job. They made the carpet, tile and sofa look brand new. I would definitely recommend them to any family or friend and plan on using their services in the future.
Mostly a good job. Was one traffic area that still had areas that could have been cleaned better.
Kieran was so friendly & professional. He had our 3 rooms done within an hour & they looked great even though our carpet is 17 years old. When they dried they were soft not crunchy like most carpet cleaning products usually leave them. I would & have recommended Zerorez to my friends & family. Plus my home smells very clean & fresh but not like a cleaning product. Thanks Zerorez!
Excellent all around. Our Tech was amazing.
I had my dog pee on my new carpet and they took the smell right out!
I think that the method of cleaning works very well. The employee was knowledgeable about rug and carpet cleaning. I think that the price was a little high but maybe next year I will get a better deal.
I am very happy with the results of your cleaning my Lazy Boy rockers. Sean did a wonderful job. Both chairs look like they are brand new. Zerorez is the company to call for cleaning your furniture or carpeting.
Gloretta Starks
Paul was very thorough and efficient.
Service was quick and the person who did the service was super friendly
Friendly, courteous technicians & just love how the carpets feel after cleaning - really fresh & clean !!
Great service ! Clean carpets . Friendly employees.
Tim cleaned our carpets this time and he was by far the best we’ve had. Love how nice the carpets looked after they dried. We like that there is no residue.
Thorough and fast work! Very professional and helpful.
not sure, overall request was performed as expected.
I like about the tech came out this time! He’s really done a good job . If I ask for next service I would ask for him again. Thank you
Shawn was Very friendly and efficient. The carpet looks great and was dry in 8 hours.
The service was expensive and didn’t clean any better than my own carpet cleaner on my carpets. The tile clean was better but I expected more for the cost.
Person that did our floors was amazing very knowledgeable and did a great job on our tile. Lots of my family members are using you already but I will definitely refer you to others. We really enjoyed the guy who did our floors, he went way beyond our expectations .
Carpet was very clean no residue odor. And most important the price was very very reasonable. Thank you job well done!
Professional job
Your carpet cleaner was wonderful. The problem is in charging a single room as two rooms. You disappoint your customers by shorting them a room when you make an offer to clean 3 rooms.