Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84598 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2020 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Excellent service!!

Report a concern   December 28, 2020 — Rated 10 out of 10 by Carina Rodriguez Zerorez Phoenix
What do you like about our products and services?

Shawn, was very knowledgeable and very polite. He did an excellent job!

Report a concern   December 28, 2020 — Rated 0 out of 10 by P.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I utilized your service for one major purpose. That was to get the cat funk out of the hallway. I put down puppy pads so I know that the cat did not eliminate on the freshly cleaned carpet.

Unfortunately the smell that I paid so handsomely to rid my house of, was made even more pungent by whatever cleaners your were using I don't know what it was. I'm not even sure something additional was used. In addition I see that my main bedroom was hardly touched and there's still stains all over the floor. you will not be receiving my return service nor will I be recommending you to anyone ever. For $400 I would have assumed that at least one whole room could be cleaned.... Seems like kind of a rip off. Happy holidays

Report a concern   December 28, 2020 — Rated 10 out of 10 by Candy Hogan Zerorez Phoenix
What do you like about our products and services?

The person was very good and took time with explaining what he was going to do and asked me how the carpet looks after he cleaned each room.
Excellent!!

Report a concern   December 28, 2020 — Rated 10 out of 10 by Shawn Mooney Zerorez Phoenix
What do you like about our products and services?

Prompt service, courteous techs, no overpowering smell.

Report a concern   December 28, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Technician was excellent. He was very personable and professional.

Report a concern   December 28, 2020 — Rated 8 out of 10 by T.B. Zerorez Phoenix
What could we do to improve?

It was a bit high on the price. The tech that came out did a great job and was nice and professional and early that was a nice change of pace.

Report a concern   December 28, 2020 — Rated 9 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

It is clean, no residue

Report a concern   December 28, 2020 — Rated 10 out of 10 by Patricia Sokalick Zerorez Phoenix
What do you like about our products and services?

Very professional and on time, the carpets look great, but just a few dark spots from traffic areas. They were able to get out the pet stains too!

Report a concern   December 28, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Our tech Colton C was AWESOME!!

Report a concern   December 28, 2020 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

I like the absence of harsh chemicals

Report a concern   December 27, 2020 — Rated 10 out of 10 by Melina Mazon Zerorez Phoenix
What do you like about our products and services?

Easiest carpet cleaning to get a quote from and super easy to schedule. Everyone was friendly and efficient.

Report a concern   December 27, 2020 — Rated 9 out of 10 by Debbie Biondo Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   December 27, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

My carpet is not very wet when done.

Report a concern   December 27, 2020 — Rated 10 out of 10 by M.R.M. Zerorez Phoenix
What do you like about our products and services?

Tim did an awesome job - very thorough and courteous! Thanks!!!

Report a concern   December 27, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

How clean the carpet is

Report a concern   December 27, 2020 — Rated 9 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Jesse was on time and efficient. Great feedback and advice about my tile and carpet. Overall great experience. However I was disappointed with the additional $40 charge for a space that I was no charged for in a a previous cleaning. Furthermore, when he cleaned my area rug, he did not move it to clean the carpet underneath. So when I adjusted the rug, there was debris there. Smh...

Report a concern   December 27, 2020 — Rated 10 out of 10 by M.A.M. Zerorez Phoenix
What do you like about our products and services?

My carpet is beautiful once again. Robert worked non stop doing a superb cleaning. Robert was a diligent worker who is a proud and happy employee of Zerorez. He was a very kind and thoughtful person. I wish Robert and Zerorez a very happy and prosperous New Year!

First name removed Alice M.

Report a concern   December 27, 2020 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   December 27, 2020 — Rated 10 out of 10 by Belinda Walter Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   December 27, 2020 — Rated 10 out of 10 by Elizabeth Sherlag Zerorez Phoenix
What do you like about our products and services?

The technician was thorough, was considerate, and explained everything. He also was very pleasant as well as efficient.

Report a concern   December 26, 2020 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Job well done. Can get pricey but I'll be back.

Report a concern   December 26, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I like your professional service

Report a concern   December 26, 2020 — Rated 10 out of 10 by Shirley Johnson Zerorez Phoenix
What do you like about our products and services?

The carpet is not soaking wet after cleaning. The technician arrives when promised. The tech that did our cleaning did a great job and was very friendly. I have used zerorez 4 times and will continue to use. None better.

Report a concern   December 26, 2020 — Rated 10 out of 10 by Lolli Leclaire Zerorez Phoenix
What do you like about our products and services?

Eric Perisian was absolutely amazing! One of the most polite young men I have met...prompt, helpful, informative..he went above and beyond what was expected and I couldn't have been happier with his service and the way my carpets turned out! I will always request Eric for all my upcoming services.

Report a concern   December 26, 2020 — Rated 10 out of 10 by Bob Gagen Zerorez Phoenix
What do you like about our products and services?

The technician was on time, courteous and professional. Our tile floors are spotless, again, for a very reasonable price. I will call you again next year.

Report a concern   December 26, 2020 — Rated 10 out of 10 by Marla Ruiz Zerorez Phoenix
What do you like about our products and services?

Very professional from everyone; sales, customer service, tech. We can now see color in our carpets; clean and bright. We have constant traffic in our hotel first time we had done professionally and certainly worth it.

Thank you

Report a concern   December 25, 2020 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   December 25, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Your employees are always professional and positive, both competent and polite. My carpet technician made perfect neat squares of every area he cleaned. Appealed very well to my ocd. Would recommend.

Report a concern   December 25, 2020 — Rated 7 out of 10 by A.P. Zerorez Phoenix
What could we do to improve?

Lower your prices. I was quoted 135.00 and wound up paying 220.00.


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